YARD Direct Reviews 1,877

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Was struggling to get accurate purchase of windows and flashings .yard direct had a chat line and the guy helped me with the purchase efficiently great price too .really pleased 👍.

Rated 5 out of 5 stars

Absolutely brilliant service from Yard Direct. The Keylite windows arrived exactly as ordered and the delivery was very quick. The quality of the windows is excellent and everything was well package... See more

Rated 5 out of 5 stars

Purchases 9 skylight windows . Order was simple and communication . Yard didn’t stock the items and came from velux themself . The delivery driver dropped all 9windows from his truck tail lift . I... See more

Company replied

Rated 5 out of 5 stars

A big "Thank you" to James who was most helpful and friendly when guiding us through the choice of the right window to replace our old Roto loft window and more recently in replacing the damaged blind... See more

Company replied

Company details

  1. Door Shop

Written by the company

YARD Direct is one of the biggest UK suppliers of VELUX Roof Windows and has it's own brand of budget YARDLITE Roof Windows, plus Roof Lanterns and accessories. We are the only company that specialises in these products. It's what we do day in day out and you'll receive expert advice on your project whether it's a window replacement or a loft conversion. Our prices are extremely competitive and we have a price beat promise to back this up. Our friendly, knowledgeable team are here mon-fri 8am-10pm and sat 9am-1pm to help with any enquiry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Friendly

Friendly , efficient and reliable
Good at getting back to you.
Used them for a few years now and generally stick with them

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service from Yard…

Absolutely brilliant service from Yard Direct. The Keylite windows arrived exactly as ordered and the delivery was very quick. The quality of the windows is excellent and everything was well packaged and in perfect condition.

Really impressed with how smooth the whole process was from ordering to delivery. Great product, great service — I would definitely recommend Yard Direct to anyone looking for skylight windows.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Happy with my Keylite Loft Ladder…

I purchased a Keylite Loft Ladder (KYL08) from Yard. They were quick to respond to my questions and processed the order quickly too, with the ladder arriving a day earlier than estimated. The price was very competitive, even taking into account the P&P.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Ease of Ordering

Ordering was very easy with clear instructions. Communication on how my order was being processed was very good with regular updates via email which were most helpful. Prices were very competitive when compared to other companies.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Top notch company

I have ordered several times from yard direct and have been fully satisfied with the price and product everytime. Staff are very helpful and accommodating, can't fault them!

9 January 2026
Unprompted review

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