Love the look of the clothes. Have shopped with Xpluswear and received multiple compliments. However, the wait is too long. I’m still waiting on a dress I ordered over 4 months ago. The rest of the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was easy to shop but, I would suggest adding more color options for your dresses 2 colors on several of the dresses I looked at prevented me from purchasing more items. Also, please do not adver... See more
Company replied
There was a dress advertised but after searching i was u able to find it felt llike a bait and stwch u pulled me in with a dress that waa not available
Company replied
I received the dresses I ordered September 20th. Today is October 8th so it took almost three weeks to receive. The one dress is wild, bright colors in the picture but was less vibrant in person. For... See more
Company replied
Company details
Written by the company
Hi, we're XPLUSWEAR, the ultimate fashion destination for women sizes 14-28. No body is nobody, and no body that is not worthy of being loved and appreciated. There are already enough beautiful clothes made for small-size girls in the world, we just want to design clothes for plus girls to show their confidence and beauty.
Contact info
Hong Kong
- www.xpluswear.com
3.0
Average
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased an outfit on 5/29/25
I purchased an outfit on 5/29/25. Paid on 6//26 and never received the out nor did I receive my refund. I will never order from them again 👎
1 June 2026
Unprompted review
Reply from Xpluswear
Dear Stephanie,
Based on the information you provided, we cannot confirm your order‑placement date or locate your order record.
To resolve your concerns promptly, please fill out the "Request information" form and submit relevant details. Alternatively, you may email us directly with your order information via the email listed below.
Once we find your order, we will look into your situation and work out a proper solution.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Fraud site
Fraud site. Dress was not what I ordered looked completely different. Filed a dispute with my bank to get my money back. Mom ordered and never got her dress. Do not do business with them.
1 June 2026
Unprompted review
Reply from Xpluswear
Dear customer,
We are truly sorry that the dress you received differed from your expectation and that your mother failed to receive her dress, which made you feel upset.
To properly check your situation and address your concerns specifically, please fill out the "Request information" form we sent and provide your valid‑order details. Once we locate your order, we will look into this matter and offer you targeted solutions.
Alternatively, you may also contact us directly with your order details if you have any other concerns.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Customer service has been horrible
Customer service has been horrible. I have to email to contact them and takea days for response. They failed to ship a swimsuit even weeks after ordering and stated it was due to ensuring the best quality for shipping.
I also requested a refund for an item thay didn't fit and had to return the item at mynown expense. Send a picture of item, along with the picture of package and tracking. It has been verified received by the receiving facility.
Yet, I have not received my refund and it has been over a month.
10 July 2026
Unprompted review
Reply from Xpluswear
Dear Elizabeth,
We sincerely apologize for the‑inconvenience caused by slow responding, delayed shipment of your swimsuit as well as our return‑and‑refund process, which made you wait such a long‑time for your refund.
We have checked your case and confirmed that your refund for the returned item has been processed. The payment will be credited back to your original payment account shortly, please check your account regularly.
Should you have further concerns afterwards, feel‑free to email us via the address listed below. We will respond promptly and address your worries.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
User friendly
The site is easy to navigate and the dresses were gorgeous, as well as reasonably priced.
12 July 2026
Unprompted review
Reply from Xpluswear
Hi Melody,
Thank‑you for your kind review. We are delighted our straightforward‑website and beautiful reasonably‑priced dresses impressed you.
Xpluswear Team
Don't change anything about this…
Don't change anything about this website I'm glad I went on line looking for a lady boutique I came across you'll, today I am soplease with my clothes. Thank you.
6 July 2026
Unprompted review
Reply from Xpluswear
Hello Dorothy,
Thank‑you sincerely for your wonderful review. We feel honored you are pleased with your newly‑received apparel.
Xpluswear Team
The selections were beautiful…
The selections were beautiful and the check out was easy!
10 July 2026
Unprompted review
The company was able to compensate me…
The company was able to compensate me by giving me a discount in place of my refund for the dress that did not fit.
10 July 2026
Unprompted review
Reply from Xpluswear
Hi Lucky,
Thank you so much for your understanding! We’re glad we could resolve your issue with a discount and make things right for you.
Xpluswear Team
One of the worst companies I have ever…
One of the worst companies I have ever dealt with. My experience with XplusWare was an absolute nightmare from start to finish. I followed their return process exactly as instructed, paid an additional $20 out of my own pocket to send the dress back, and they still failed to refund me.
I feel completely ripped off. Taking a customer’s money while refusing to provide the refund they are owed is unacceptable. Their customer service was useless, and they showed no respect for me as a paying customer. I regret ever ordering from this company and will never buy from them again.
If you’re thinking about shopping with XplusWare, learn from my mistake and spend your money somewhere that actually values its customers and stands behind its return policy.
1 July 2026
Unprompted review
Reply from Xpluswear
Dear E M O,
We sincerely apologize for the frustrating‑return‑refund experience you have had with us. We totally understand how upset you are after you followed our return steps strictly and paid for return shipping yet still didn’t receive your refund.
We suggest you contact our customer complaint team with your order details. Our team will review your case thoroughly and take proper steps to process your refund. Alternatively, you may fill out the "Request‑information" form we send you. We will get back to you promptly and provide you with updates on your refund progress.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Amazing Special Event Dress
I ordered a dress for a special event. It was a pre-order but I did get in time for the event. The dress was true to size and was well-made. It was beautiful. It was so pretty. I received so many compliments. I have worn is several more times now.
26 May 2026
Unprompted review
Reply from Xpluswear
Hi Georganne,
Thanks a lot for sharing your lovely experience. We’re glad your dress arrived on time and you’re pleased with your purchase.
Xpluswear Team
Absolutely beautiful
Absolutely beautiful. I purchased the Mother of the Bride Sage Green floral wrap, for a wedding. The quality of the fabric is so soft and flowy and compliments fuller figures. It is a little long but I am quite short so a quick alteration will fix. Otherwise I am beyond pleased with my order.
9 July 2026
Unprompted review
Reply from Xpluswear
Hi Miss Vins,
We’re so delighted the dress flatters your figure. Hope you have a fantastic time at the wedding celebration.
Xpluswear Team
Hi am Miki Laura, it’s just to appreciate a beautiful dress I bought for you
Hi, I buy a beautiful dress from your and I I really like the quality and the dress is so amazing. I love them so much and it fit me very well. I love the dress so so much I really appreciate.😘😘😘😘😘😘😘😘😘
9 July 2026
Unprompted review
Reply from Xpluswear
Hi Miki,
We really appreciate your lovely feedback! We are thrilled the dress fits you well and you love its quality. Your sweet words mean a lot to us.
Xpluswear Team
I paid for my item and it was in…
I paid for my item and it was in stock,instead they sent me something totally different but couldn't send me what I paid for.Then I reordered another item,paid for it and it was not shipped out until 8 days later!It took almost 3 weeks to receive! They did offer me a discount when I received the wrong item but I had to order something a certain price before I could use the discount!Several Family members ordered from this website because I made them aware of this website but if I knew it was going to be a hassle,we would have chosen another website! Beautiful clothes,poor customer service and delivery service!
18 June 2026
Unprompted review
Reply from Xpluswear
Dear Deborah,
We feel truly sorry for sending you incorrect item, delayed shipment and restrictive‑use discount, which brought you so much trouble.
We have thoroughly reviewed your case and sent a detailed email to your order email address. We hope we can work together to figure out a satisfying solution for you. Please kindly check your inbox and reply to our email.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Placed an order
Placed an order. Realized I no longer needed said item so asked for a refund as it was not shipped yet (according to their website). No one contacted me back. Feel like this site is a scam. Won’t be ordering from it again…..
7 July 2026
Unprompted review
Reply from Xpluswear
Dear Krissy,
Our website clearly states our customer service team will reply to customers within our designated timeframe, so we would never overlook your emails.
We checked our records and found you contacted us to cancel your order via emails plus other channels. Our support team responded quickly and cancelled your order successfully. Refund details were included in our reply email, please check your inbox for the details.
Thank you for your patience.
Xpluswear Customer Complaint Team
complaint@xpluswear.com
I am a plus size girl who needs to look…
I am a plus size girl who needs to look good and always feel stylish and I always have the best luck when I look up dresses jumpsuits anything I always feel so sexy and people are turning their heads just to get my attention to find out where I got my outfit from
8 July 2026
Unprompted review
Reply from Xpluswear
Hello Mary,
Thank you so much for your lovely feedback! It makes us delighted that our outfits help you look stylish and confident.
Xpluswear Team
There is a need to send the order number and the tracking number to the email right after purchase
I need the tracking number and the order number. I made a purchase and they did not send my tracking number and the number order number to my email.
7 July 2026
Unprompted review
Reply from Xpluswear
Dear Chisom,
We confirm your order was placed on July 8. A confirmation email containing your order number was sent to your registered email address right after your purchase. Part of your items were shipped out on July 9, and another email with the tracking number was delivered to this same email address.
If you haven’t received both emails, kindly check your spam‑mail folder or verify your email settings to confirm you haven’t blocked incoming emails from us.
We have sent relevant records to your email used for purchase. Please reply directly to this email if you have further questions.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
The order does take quite a long time to come in
The item look like the picture, material a little different than expected. Quality was very good.
9 April 2026
Unprompted review
Reply from Xpluswear
Hi Monica,
Thank you for your honest review. We value your feedback and will keep improving our products.
Xpluswear Team
Well I can't really provide a present…
Well I can't really provide a present evaluation because I haven't received my first order yet, but hopefully I get it son and then provide a review. But I love the clothes online so far.
7 July 2026
Unprompted review
Reply from Xpluswear
Hi Claudette,
Thank you for your kind anticipation! Hope your order arrives soon.If you have any questions, please don't hesitate to contact us.
Xpluswear Team
Easy to find dresses as well as easy…
Easy to find dresses as well as easy check out
26 June 2026
Unprompted review
Reply from Xpluswear
Hi Janiecea,
Thank you for your kindly review!
Xpluswear Team
Website is easy to find product and I…
Website is easy to find product and I love the quality of your product. I will definitely continue to order more of your fabulous pieces!
6 July 2026
Unprompted review
Reply from Xpluswear
Hi Sophia,
Thank you so much for your lovely feedback! We’re glad to hear that you love our product quality. Can’t wait for your next order!
Xpluswear Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.