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Xootz Reviews 

220
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that purchases arrive quickly and are straightforward to set up for children. Many people also appreciate the quality of the items, noting that scooters and bikes are well-made and provide endless fun. However, some people mentioned significant difficulties with delivery delays, damaged packaging, and unhelpful courier services failing to drop off packages. Others expressed frustration regarding poor customer support and a lack of available replacement parts when trying to resolve urgent issues. Reviewers also noted that unexpected missing components or broken items made assembly challenging.

What people talk about most

Product

Customers had ambiguous experiences with product, sharing a mix of high praise and significant concerns. On... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. On one hand, many reviewers praise... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing both satisfaction and frustration with the... See more

Order

Consumers find order experiences to be mixed, characterized by both satisfaction and frustration. While some... See more

Customer service

People report ambiguous experiences with customer_service. Many reviewers experienced poor communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two go karts for my two boys, I cant review the goods because I never actually received them but that was no fault of the companies, sadly the courier let them down. The company themselves w... See more

Rated 4 out of 5 stars

Easy to purchase, came superfast in a convenient box, relatively easy to attach the scooter handle, kids love them - what more could you want!

Rated 5 out of 5 stars

Although I never revieved my parcel due to evri courier company you made things so easy in issuing a return and refund! Ive used your store many times but I do think you need to change your courier co... See more

Rated 5 out of 5 stars

I hadn’t heard about this site before however I am so glad I did. I managed to get one of the best electric cars for my son’s birthday in the sale. The delivery company had damaged it upon arrival and... See more

Company details

Written by the company

Breaking the mould and setting new standards is what we do. After all, how can mini-humans truly have fun within the boundaries? Since our birth back in 2014 we’ve made it our duty to get kids out exploring and spending less time cooped up indoors watching other people have fun on YouTube.

Contact info

3.6

Average

TrustScore 3.5 out of 5

220 reviews

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Asks customers to review

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3.6

All reviews

(220)

69 reviews in the last 12 months

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Rated 1 out of 5 stars

Not quality product.Incase if the…

Not quality product.Incase if the product not as expected as you need.It cost fortune to return the product.

4 July 2024
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Reply from Xootz

Good morning
Thank you for your review.

Unfortunately all unwanted returns are at the customers cost.

Kind regards
Belinda

Rated 5 out of 5 stars

Bubblesome ride!!

Lovely scooter which is just right and offers tones of bubblesome fun as the kids scoot along. Bought for my 6 year old daughter who loves riding on it and the bubble machine attached is great!

29 April 2024
Rated 1 out of 5 stars

Ordered some roller skates for my son

Ordered some roller skates for my son. Arrived quickly however found the quality of skates were poorly constructed. Trucks are basically a bolt and two nuts. The bearings didn’t run freely so didn’t help while trying to skate them. Also my son informed me that they were very uncomfortable. A shame as he was really looking forward to using them. I emailed the company for a refund however they weren’t able to process it because I mentioned the box they came with had a slight tear due to opening package 📦 and accidentally damaging the box in the process.

28 March 2024
Unprompted review
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Reply from Xootz

Good morning
Thank you for your review.

I have requested additional information in order to locate your case.

Kind Regards
Belinda

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