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Xootz Reviews 

219
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that purchases arrive quickly and are straightforward to set up for children. Many people also appreciate the quality of the items, noting that scooters and bikes are well-made and provide endless fun. However, some people mentioned significant difficulties with delivery delays, damaged packaging, and unhelpful courier services failing to drop off packages. Others expressed frustration regarding poor customer support and a lack of available replacement parts when trying to resolve urgent issues. Reviewers also noted that unexpected missing components or broken items made assembly challenging.

What people talk about most

Product

Customers had ambiguous experiences with product, sharing a mix of high praise and significant concerns. On... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. On one hand, many reviewers praise... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing both satisfaction and frustration with the... See more

Order

Consumers find order experiences to be mixed, characterized by both satisfaction and frustration. While some... See more

Customer service

People report ambiguous experiences with customer_service. Many reviewers experienced poor communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two go karts for my two boys, I cant review the goods because I never actually received them but that was no fault of the companies, sadly the courier let them down. The company themselves w... See more

Rated 4 out of 5 stars

Easy to purchase, came superfast in a convenient box, relatively easy to attach the scooter handle, kids love them - what more could you want!

Rated 5 out of 5 stars

Although I never revieved my parcel due to evri courier company you made things so easy in issuing a return and refund! Ive used your store many times but I do think you need to change your courier co... See more

Rated 5 out of 5 stars

I hadn’t heard about this site before however I am so glad I did. I managed to get one of the best electric cars for my son’s birthday in the sale. The delivery company had damaged it upon arrival and... See more

Company details

Written by the company

Breaking the mould and setting new standards is what we do. After all, how can mini-humans truly have fun within the boundaries? Since our birth back in 2014 we’ve made it our duty to get kids out exploring and spending less time cooped up indoors watching other people have fun on YouTube.

Contact info

3.6

Average

TrustScore 3.5 out of 5

219 reviews

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Asks customers to review

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3.6

All reviews

(219)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

My purchase still hasn’t arrived so I…

My purchase still hasn’t arrived so I am very disappointed with your service considering how much it cost!!!!!!

28 November 2024
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Reply from Xootz

Good day
Thank you for your review.

I see my colleague has been in contact regarding your case, I am really sorry the courier has let us down on this occasion. You feedback is noted and appreciated.

Kind regards
Belinda

Rated 1 out of 5 stars

Go kart order lost in transit then cancelled

Go kart order lost in transit , Evri found it but continued to return back to sender. Customer services could not divert it back to me.
Customer services ordered a replacement, no offer of express delivery despite it being a birthday gift, 20 mins later received an email to say it was out of stock and they would process a refund. 3 days on still have no received the refund. Will never use them again. Communication awful, I had to keep ringing them, automated emails back.

26 November 2024
Rated 1 out of 5 stars

Total waste of time…

Received several emails saying my item has been dispatched. Checked the tracking and it said that courier company Evri were still waiting for the package. I rang up and they gave me a refund for the item which will take 5 days to come through, they can’t send me out the item and I won’t receive the refund till after my sons birthday. What a total waste of time! So upset that I didn’t receive my item or a replacement

23 November 2024
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Reply from Xootz

Good morning
Thank you for your review.

I am so sorry the item was lost in transit, and we have no stock to replace.

I can understand the frustration and disappointment caused by this.

Kind regards
Belinda

Rated 5 out of 5 stars

Will use again.

Ordering was simple and the information on progress was well received. Delivery was quicker than expected and arrived in good packaging. Thanks to all involved.

9 November 2024

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