Xolo Reviews 

483
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers had a great experience with this company. Customers truly appreciate the intuitive online platform, which helps them effortlessly manage invoices, regular accounting obligations, and daily administrative tasks without unnecessary stress. People frequently describe the exceptional support team as remarkably prompt, professional, and consistently helpful whenever unexpected questions or small issues arise. However, some reviewers were not happy with communication gaps, experiencing delayed responses, unexpected team absences, or a lack of proper guidance during critical tax processes. A few consumers also noted frustrating difficulties when trying to resolve specific account management issues or complex administrative procedures with the staff.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that routine processes are well scheduled and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform as... See more

Customer service

People report positive experiences with customer service, noting that support agents are consistently... See more

Staff

Clients share positive opinions on staff, frequently praising their friendly, professional, and helpful... See more

Response time

Customers had positive experiences with response time, noting that inquiries are regularly answered within... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been a Xolo user for year and a half. And I'm pretty grateful, I should say. There are some questions and something comes up from time to time, but overall the platform itself + the team help me... See more

Company replied

Rated 4 out of 5 stars

Overall experience is very good. When I opened my autonomo there were some inconsistencies in the application form - I had to check them thoroughly, but when anything found, the Xolo fixed that qu... See more

Company replied

Rated 3 out of 5 stars

I’ve been a client as an autónomo for a year, and overall the service itself was fine. Everything worked smoothly on a monthly basis, and I didn’t have major complaints about the core service.... See more

Company replied


Company details

  1. Business Administration Service

Written by the company

The home of modern freelancers. Xolo (formerly LeapIN) is the quickest and easiest way to launch and run a one-person freelancing business in Europe.


Contact info

3.9

Great

TrustScore 4 out of 5

483 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(483)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely perfect service and…

Absolutely perfect service and platform. Cool interface, easy to understand, great support, fast transactions.

19 January 2026
Unprompted review
Xolo logo

Reply from Xolo

Hi Alvis, thanks for the high praise! Awesome to hear you love our UX and that everything runs smoothly. We really appreciate you choosing Xolo! ✨

Rated 5 out of 5 stars

7 months good experience

Routine processes are well scheduled. Additional assistance is always quick and solutions are applicable. My experience with Xolo about 7 months so far

19 January 2026
Unprompted review
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Reply from Xolo

Dear Yevhen, excellent to hear your feedback! Knowing your admin and taxes are running like clockwork truly makes us happy. We look forward to keeping things smooth for you, and if you ever have suggestions, we’re all ears!

Rated 5 out of 5 stars

What impressed me most

What impressed me most, especially compared to others working in the market, was their maximum interest and customer focus. And the convenience of the platform is a separate plus. So if you want a service where you are heard and where they are ready to help, that's Xo.

19 January 2026
Unprompted review
Xolo logo

Reply from Xolo

Dear Stanislav, thank you for this thoughtful feedback. It's wonderful to hear our customer-first approach stood out to you. Freelancers like you help us keep improving and delivering the best services possible, and we truly appreciate your trust in Xolo.

Rated 5 out of 5 stars

Why I Use Xolo for My International Projects

My experience with Xolo has been very positive. I have used it for years to invoice my smaller projects to international clients. The platform is reliable, fast, and highly flexible. Payments are processed without issues, and once an invoice is issued, they take care of all the related administrative tasks, which saves a significant amount of time.

19 January 2026
Unprompted review
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Reply from Xolo

Hi Matyas! Thank you for trusting Xolo with your projects over the years! We’re so glad to hear our product makes managing the admin side easy, so you can focus on what matters. We really appreciate your kind words and are always here if you need anything!

Rated 5 out of 5 stars

A very reliable and smooth experience

I've been using Xolo for over 7 years for my Estonian company. They have been a great accountant throughout this time. Everything is clear and easy to manage, from accounting to compliance. The platform is simple, and their team responds quickly and explains things in plain language. It saves time and removes a lot of administrative stress. Overall, a very reliable and smooth experience. Thanks!

19 January 2026
Unprompted review
Xolo logo

Reply from Xolo

Dear Ivan, thank you for sticking with Xolo for all these years! We’re so happy to hear your experience continues to be smooth and clear. Your feedback truly means a lot and inspires us to keep delivering our best. We’re grateful for your trust and for the time you’ve spent with Xolo. We look forward to supporting you for many more years to come! 🫶

Rated 5 out of 5 stars

Great .

I am pretty happy with XOLO-GO.

19 January 2026
Unprompted review
Xolo logo

Reply from Xolo

Hi Agostino, thanks for the feedback! We’re glad to hear you’re happy with Xolo Go. 🌟

Rated 5 out of 5 stars

Super price/value rate

Super price/value rate. Estonian company registration + local business address + invoicing software + accountant service in one place for a very reasonable price. Support response time could be better but we didn't have any problems from this till this point.

19 January 2026
Unprompted review
Xolo logo

Reply from Xolo

Hi Pierre, thanks for taking the time to share your feedback! It's great to know you find Xolo's pricing fair for the services we offer. We take your feedback about our response times on board and will be working to improve this. Please don’t hesitate to reach out at support@xolo.io if you need anything urgent. We appreciate your trust!

Rated 5 out of 5 stars

Ideal for freelancing

It’s exactly what I needed for my small business. (Yet!) Easy to use, with all the information I need in one place, making freelancing much smoother. Support is readily available via chat or email whenever needed, which is extremely important to me.

19 January 2026
Unprompted review
Xolo logo

Reply from Xolo

Hi Lida, thank you for your awesome feedback! 🙌 It’s great to hear our support team has been readily available for you, and Xolo makes running your small business go smoothly. Thanks for choosing us!

Rated 5 out of 5 stars

Using Xolo Go has been a genuinely experience

Using Xolo Go has been a genuinely refreshing experience for me as someone who works independently and values clarity and simplicity in business admin. What stands out immediately is how fast I can create and send invoices that are fully compliant with VAT rules without ever having to register a company myself. It sounds simple, and it really is simple in practice. I set up my account in what felt like a few minutes, and from there I can invoice clients anywhere in Europe without wrestling with bureaucracy or confusing forms.

19 January 2026
Unprompted review
Xolo logo

Reply from Xolo

Dear Walter, thank you for rooting for us! We're so happy to hear Xolo Go has been such a valuable tool and how it's simplifying your day-to-day business. We truly value your ongoing support and trust in Xolo! ✨

Rated 5 out of 5 stars

I am absolutely delighted

I am absolutely delighted with the quality of cooperation I've experienced with Xolo.io! The entire process has been smooth and professional from start to finish.
Outstanding Support
What really stands out is the easy contact with their support team. They're responsive, helpful, and always ready to assist whenever needed. It's refreshing to work with a company that values customer communication so highly.
Overall Impression
In general, everything is super – from the platform's functionality to the customer service. The whole experience has exceeded my expectations, and I couldn't be happier with my choice.
My Recommendation
I highly recommend Xolo.io to everyone who's looking for a reliable and user-friendly solution. Whether you're just starting out or already established, this platform delivers on its promises and makes business management genuinely easier.

19 November 2025
Unprompted review
Xolo logo

Reply from Xolo

Dear Janek, thank you for sharing your thoughts here! We’re thrilled to hear your experience with Xolo has been smooth and stress-free, and our support has been a stand-out for you! We’re truly grateful for your recommendation as well. Thank you for trusting us! 🌟

Rated 5 out of 5 stars

what's really great is the fact that i…

what's really great is the fact that i don't nned to track any submission dates or something - all stuff is done in time without any issues!! very cool, many thanks!!

19 January 2026
Unprompted review
Xolo logo

Reply from Xolo

Hey Sergei, Thanks! That’s amazing to hear, and exactly what Xolo aims to do: making things simple and stress-free for you. We really appreciate your support and enthusiasm! 🚀

Rated 5 out of 5 stars

Making the Hard parts Easy!

I have really loved how easy you make this process. It so.nice to be able to see all of my invoices and expenses organized in one place. I also really appreciate how quickly the team gets back to me about my questions. They are always so detailed and quick to response. I have recommended you to so many of my fellow entrapuners here in Spain.

19 January 2026
Unprompted review
Xolo logo

Reply from Xolo

Hi Cassandra, thank you so much for your kind review! ✨ It’s great to hear Xolo has made managing your business that much easier, and you have felt supported throughout your journey. We’re especially grateful for your recommendations to fellow freelancers in Spain. Thank you for your trust, and let us know if you ever need our help!

Rated 5 out of 5 stars

Xolo has made everything really easy

Xolo has really made everything really easy for me. I hate admin and with Xolo it really takes minimum amount of time. It has also been more than once where I have asked for small products teaks and they have done it in no time. That is super impressive. And the customer service is amazing. More should try to copy what Xolo does when it comes to treating their costumers right.

19 January 2026
Unprompted review
Xolo logo

Reply from Xolo

Hi Jonas, wow, thank you for sharing your experience here! We’re glad to hear your product recommendations have come to life at Xolo, and you’ve received top-tier service. We truly value your trust, and if you ever need anything, we’re just a message away!

Rated 5 out of 5 stars

Proactive

Proactive, explanatory, nice and helpful!

30 December 2025
Unprompted review
Xolo logo

Reply from Xolo

Hi Maria, thank you so much for your kind feedback! We're happy to hear your experience with Xolo has been so positive. Your feedback means a lot to us and we truly appreciate your trust!

Rated 5 out of 5 stars

Xolo is one of the best services for…

Xolo is one of the best services for managing accounting as a sole proprietor. What I appreciate the most is their customer support: they responded quickly to every single email I sent — and there were a lot of them 🙂 The replies were clear, helpful, and always to the point, which made the whole process much easier.

31 December 2025
Unprompted review
Xolo logo

Reply from Xolo

Hi Volodymyr, thank you so much for the wonderful feedback! 😊 We're really happy to hear that Xolo has been a great partner for you and that our support team has been there for you whenever you needed. We truly appreciate your trust and your recommendation! 🙌

Rated 5 out of 5 stars

Forget about bureaucracy, enjoy freelancing

It's a super fast, clear and well supported service. I hate bureaucracy and they made it super easy, they can basically manage all the legal procedures which is great as your only concern is to keep on working and getting new costumers.

30 December 2025
Unprompted review
Xolo logo

Reply from Xolo

Hi Camilo, thank you for your kind words! 😊 We’re so glad to hear that our services and support have made running your business easier for you. Our goal is exactly that: to handle the complex tax matters so you can stay focused on your work. We truly appreciate your trust in us, and if you ever need anything, we’re here to help. ✨

Rated 5 out of 5 stars

Highly recommended, great digital platform

I have used Xolo both in Estonia and Italy, and have found them to be excellent partners in managing my freelancing business. Particularly in Italy, the ability to have support that is digital-first, in both Italian and English, and with experience supporting international clients is really rare. When I have needed advice or assistance, my questions have always been answered within 24 hours (often less) and the wealth of online guides means I can find my own information easily in a sometimes confusing compliance system.

23 December 2025
Unprompted review
Xolo logo

Reply from Xolo

Hi Erin, thank you so much for your kind words and for sharing your experience! 🌟 We’re thrilled to hear that Xolo has been a trusted partner for you in managing your freelance business in both Estonia and Italy. It’s great to know that our digital-first approach and multilingual support have made navigating tax matters in Italy easier. We truly appreciate your trust and look forward to supporting you for many years to come!

Rated 1 out of 5 stars

This all seems user friendly and easy…

This all seems user friendly and easy at first but it becomes a nightmare when you want to shut down a business. They take ages, charge extras and as if by coincidence my eresidency was withdrawn by the authorities before the company was closed - nessesitating extra complexity and fees as I am requuired to appoint a local attorty and liquidator. The residency withdrawel is not explained and the letter from the authorities is incomprehensibe. Xool don't help in any way - they just tell you you have to pay them more. I'm walking away from this scam.

12 December 2025
Unprompted review
Xolo logo

Reply from Xolo

Hi Paul, thank you for sharing your situation. We’re glad to hear the setup initially felt smooth and user-friendly. Unfortunately, closing a company is more complex than opening one, as all accounts and activities must be properly closed before liquidation, which can take time.

We’d also like to note that e-Residency is managed solely by the Estonian Police and Border Guard Board, and the timing in your case appears to be an unfortunate coincidence. For further clarity regarding your e-Residency status, we recommend contacting them directly.

When e-Residency is withdrawn before a company is closed, Estonian law requires appointing a local representative and liquidator, which results in additional mandatory costs.

We’re sorry to hear that this experience was disappointing, and we remain available to assist if you need further support.

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