XGIMI Reviews 

Ordered the Horizon Ultra with several accessories from the .co.uk website a few weeks ago. I had a price match query, they responded quickly, matched the price, and I received the delivery about a week later. I'm in Ireland and had no issues with shipping or import or anything like that. Found the support quick to respond and very helpful.

Everything was well packaged - unboxing had a kind of premium feel to it. Didn't expect that.

The projector itself is as expected based on the various reviews I read. Excellent colour and brightness - my oled destroys it in dark scenes which is probably the most common criticism you'll see of it online. It is better than expected for me in those scenarios though, based on what I was expecting through the reviews.

The brightness, clarity, sharpness & colour depth are amazing by comparison to my old 1080p Optoma.

The auto Keystone function is great. I bought the stand to move it around the house and this takes most of the pain out of setup. The auto focus and colour tone are so handy as well. I cast on to a light cream wall and it calibrates easily. A screen might give better performance on that note in the darker scenes.

Sound is very good, if I'm watching something light I might not bother flicking on the Soundbar. Still would for a movie or big sporting event.

3D looks great and the brightness shines here as well. They don't have a 2D to 3D mode. I rarely used that on my old device, but if that's important to you keep it in mind.

Overall we're thrilled with it and would highly recommend both the product and direct purchase.

I've bought a Xgimi Horizon Pro 4k beamer using a special discount online, together with a voucher that a seller gave me during the Paris Fair on the Xgimi stand.

The discount was directly applied, and the voucher did work after I had validated it in the cart.

The price was excellent : 999€ (discount of the day)-100€ (personalized voucher) = 899€ !
Together with a X-Floor stand and a USB-4k stick.

Everything was fine, except that after paying through PayPal, the price "moved" back to 999€.

(I had decided to pay through PayPal after reading the many many bad reviews about Xgimi online store in TrustPilot, and I wanted some backup in case of problem).

I asked some explanation by email, got no answer, tried to call, no answer. I felt something weird was brewing, I got frightened about this order, so 30 minutes after the order, I decided to cancel it by email (no direct button to do this like in Amazon).

And I thought that I was covered by my cancelation message, sent almost immediately after the order.

Well... NO!

After 3 days, I received a message asking me "to confirm whether I really wanted to cancel the order" -although my original email was clear from the beginning - 3 days earlier - with a clear title : "Cancelation of order #XXX".

I confirmed the cancelation by email, and received a new message telling me that the product was already sent, and that I had to refuse the parcels if ever I had not change my mind by the time I receive them.

I did refuse the parcels as asked. And I thought that I would get my money back in the following week.

But for one month no news, neither of the money nor of the parcel.

I wrote again to threaten them of a Paypal dispute : they told me that the parcel hadn't arrived yet to their warehouses (what happened to be a lie, when I checked the DHL details).

And from that time, no more news...

So basically for 1,5 months I've got 1.000€ floating in the air (or rather making profit on Xgimi's bank account), with no information about getting the money back, for a product I've never even just seen nor touched.

I've eventually opened a dispute on Paypal, but I would highly discourage anybody planning to buy any product on their website.

I couldn't try the product, so I won't judge its quality.

But if you do buy a Xgimi beamer (or any other product from that brand !), at least I would recommand that you buy it somewhere safe, and not in this robbery store.

I just bought a Horizon Ultra direct from XGIMI France and used the 'bas prix garanti' (lowest price guarantee) as I saw it cheaper on an Italian online store the same day. They refunded the difference to my card in under a week and communicated well - all before the projector arrived (but as I'm still waiting and impatiently tracking its crawl across Europe, that's 5 stars for XGIMI customer service and just one for using DHL!)

Great experience. Got the halo plus from a year ago and the quality is quite good(FHD)

Unfortunately I had a small issue with the halo plus and I was horrified after reading the trust pilot reviews. However,the xgimi customer service team took with very good care our request from as soon as we addressed it and they replaced our product very quick! - Thanks a lot for that.

I dont usually post reviews but i think its fair to recognise their good service since most of reviews here are negative.

Worst experience ever with an online purchase. I've bought a beamer through their EU website.
The invoice was not in line with the law, not showing VAT, therefore I've asked for a valid fiscal document.
After several email was clear that they didn't understand or they didn't want to understand.
I have asked to cancel the order and to refund the money. They told me, after 1 week that the beamer already left their warehouse, telling me to reject the delivery. So I did, and I was expecting for an immediate refund.
To make the story short, after dozens of emails and after 3 weeks, I have not yet received the money back. Unbelievable....
I can only imagine what could happen in case of technical issue....
Ridicoulus company...stay away...

Most Traumatic Experience Ever

I never leave trust pilot reviews, but would strongly urge people to think twice before buying any XGIMI. Bought the Horizon Ultra, which in all fairness, was the best 4K projector on the market, but decided to return as my flat is quite bright - couldn't have scripted what happened next...

Based in London, I decided to initiate a return within the 30-day period - their customer service, based in China, barely speaks English. Instructions to return were messy, they asked that I return the parcel with my own money (£100 of DHL fees, reimbursed later on) and to top it up, pretended my parcel was lost despite DHL confirming delivery / receipt.

To cut a long story short (and a very long email thread, chasing them daily), XGIMI finally reimbursed me as I paid with AMEX and their support team kindly helped pressure them to initiate the refund, almost 30 days following return (legally, should be within 14 days).

If you do decide to buy from them, buy with a credit card and protect yourself, they are not a trust worthy company despite the product being quality - good luck!

Returned a Mogo Pro video projector 1.5 month ago, still haven't received any refund, despite the signed proof that it was delivered back to them.
The customer service conveniently seems to loose emails when it suits them.
Don't buy from them, buy from other resellers are have proper return processes in place and that are honest. These guys are thieves.

Bought the Horizon and the set up is not suitable for my house. Contacted them and they agreed the return but I've been waiting over 2 weeks for a return label and I'm starting to think it will never arrive. They have said I can return at my cost and they will refund the shipping cost but I'm suspicious of that set up... I have a bad feeling they will say they never received it and then I will be a projector down and no refund.

My husband ordered the Horizon Pro from Xgimi's UK website, even though we were a bit skeptical due to some not-so-great reviews. To ease my concerns, I reached out to Xgimi's chat support, probably based in China, and got the thumbs up that our order was on its way. Surprisingly, it only took five days from the order date to land on our doorstep in dublin, shipped all the way from China. The projector arrived in perfect shape, and we're happily impressed with its performance, graphic is amazing. We are streaming on the white wall now and it does the job and gives really immersive experience. One small hiccup though – my husband forgot to add the free TV stick to the order. I brought it up with the contact center, and they assured me it would be sent in a separate parcel. Unfortunately, it never arrived, which was a bit disappointing.

Thank you to all the reviewers who have shared their experiences. I was about to buy the Halo+ today but will now buy Nebula.

The fact that XGIMI don’t use this page and respond to reviews is telling. No local customer service and sending out refurbished replacements when people have bought new after making customers pay for shipping to Asia?! No thank you.

I recently purchased the Halo+ projector directly from XGIMI.

Firstly, the product itself is great quality and worked out the box with no hiccups, if not exceeding my expectations.

Secondly, I needed the projector fairly urgently so I emailed customer support to see if they could prioritise shipment. They responded immediately even though it was nearly 7pm in the evening. I received the product the next day.

I think they deserve credit for great customer support and I'm really happy with the product as well. Well done guys.

I wanted to order a portable projector for myself and looked at what was available on the market and ended up locking in the XGIMI Halo+ projector with multi angle stand for AUD 1399 on their website.
I spoke to Jack Liu when ringing their mobile number listed on their website and he confirmed that product will ship next business day. Next day when I rang again the same person told me that I will receive my tracking details today. After receiving nothing I waited over the weekend and called them on Monday and I found out that calls have now been directed to voicemails.

I had my gut feeling that something is fishy the way they talked.

Please do not buy from this company if you want peace of mind.

MoGo Pro 2 is a compact excellent projector, bright and quiet. Keystone correction is superb and allows the projector to be placed off-axis from the screen. BIGGEST PROBLEM lack of built-in Netflix. This is incomprehensible and requires a firestick as a work-around. This could be a deal breaker for many. Needs to be corrected ASAP

Don't buy anything from Xgimi, their warranty program sucks. Last year I was exchanged a projector that was purchased and was under warranty, so far without problems, to my surprise I was given a projector already used but working, until last month the projector was working without any problem until I started to notice some white spots in the image (the same problem as the projector that had sent to be exchanged) I contacted Xgimi's customer support where I was told that they will not exchange the project since it no longer has a warranty.
According to Eu/PT law they are obliged to extend the warranty since it was an exchange for a product !
Be careful don't buy anything from them.

Amazing product and customer service! We have switched completely from watching TV to using the projector only. Cinema like experience! When we had problem with the projector during the warranty period, it was exchange and the customer service was very professional and prompt with responses. Highly recommend this company and product

Truly shambolic customer service. The order was cancelled within 8 minutes of ordering. I cancelled due to buyers remorse. I received an email confirming it was cancelled and would not be shipped. The order was shipped. I have been trying to organise a collection and refund. Each contact as others have said is as if the previous conversation has never happened. So exasperating. I’ve even been asked to pay to return a projector that should never have been sent.

I initially bought the Halo Plus from XGIMI UK website as I fancied something portable. I was really impressed with its all round quality from packaging to performance. Got me thinking that I wish I should've gone for the 4k Horizon Pro for even better quality and brightness, plus there was a black friday sale on.

I couldn't find a contact number on their website and it suggested to send an email for any help. I got a little worried so I checked out some trustpilot reviews which didn't sound great. Thing is, not many people will ever leave a review if they have a good experience, hence my review today.

Long story short, I got in touch via webchat and email. Liaised with Charles and Alexander to return the Halo Plus for a refund and exchange for a Horizon Pro. All went perfectly well. Both Charles and Alexander were very helpful all the way through. Got my refund. The Horizon Pro is fantastic! Thank you XGIMI UK.

Product is potentially brilliant, but the customer service is atrocious. They don't listen to customer feedback, and therefore - nothing gets done to remedy the problems. You can expect to be hounded by their customer service team, each time appearing sincere in their endeavours to troubleshoot the projector flaws, however, each time they email back expect them to have forgotten or not read the previous emails. Charlotte and Julie seem to be the only names working for customer service and I'm 99% sure there's no one called Charlotte or Julie.

Avoid as the projector isn't perfect sadly

People take note of these reviews, regardless of the hype paid for recommendations on YouTube etc.
I'm a UK buyer from amazon and these guys simply are atrocious.
Promised discount on a £800 purchase (it's already overpriced) then refused after I bought it.
The product itself is over hyped and no better then most, buy a nebula I stupidly sent my anker nebula back to purchase a Halo and wish I hadn't.
IT'S BATTERY IS AWFUL, THE KEYSTONE CORRECTION IS WONKY ITS A RUBBISH PRODUCT CONSIDERING THE COST.
I'm returning the xgimi and getting another anker.
Guys DO NOT BUY a XGIMI, the reviews on here are 100% correct in my experience.