XGIMI Reviews 

Not only is the Horizion cheaply made it should be considered disposable. They quoted $300.00 to fix a white balance issue on $550.00 projector that is used for 3 meetings in a year that are 4 hours each. It didn't even work past the second one. Entire picture is red or pink.do yourself and get a reliable projector from reputable company. We used our backup $279.00 Epson projector and it worked great at 7 years old. Total junk.

Actually, It's 5***** Stars for Kyra and I'm giving XGIMI 2 stars on Trust Pilot just because of her attentive support (otherwise I'd give it 1 or 0 stars if I could).

I purchased the Halo + (New) and canceled the purchase 1 hour later, being that Kyra immediately answered assuring me they'd cancel the purchase and process the refund - 24 hours later I got an e-mail saying that the item had been shipped.

I received the projector 4/5 working days after the confirmation, and since I was asked to pick it up in order to be able to send it back (which shouldn't be needed), I decided to try the projector. The unit was defective and the best resolution was 420p at best (I tested multiple inputs: HDMI, screen mirroring and Youtube's native app, pre-installed on the projector).

The purchase was made on the 28th of January and the whole process lasted until today, the 2nd of March (basically, 1 month)

I give KUDOS to Kyra for being attentive and professional, but the whole process - between canceling the order, having to pick up the unit in order to send it back, and the defective issue - was a pain in the ass, and for this I can't really recommend XGIMI products to anyone.

If I can suggest an alternative, I ended up buying an EPSON EF-21 Mini on Amazon and I'm very happy with my purchase now.

I have owned and used the Mogo 2 Pro projector for two years. While the design and feature set look appealing on paper, the build quality is simply not good enough for a product at this price point. The hardware has failed just outside the two-year warranty period, and the damage is clearly visible. A core component like the USB-C port should not break under normal use.

Another frustration is streaming compatibility. Although apps like Netflix appear available, the device does not work properly with several major streaming services in practice. For a projector marketed as smart and modern, this is a serious limitation.

When I contacted support, the experience was equally disappointing. Rather than offering a meaningful repair solution or standing behind the product quality, I was given the runaround and ultimately offered only a small discount toward buying another unit. That is not a real solution especially when the concern is durability.

At this price level, it is absolutely possible to buy better-built alternatives. Based on my experience, I would strongly recommend choosing a different brand with stronger hardware quality and more responsible customer support.

Have to say I don’t know where these negative experiences come from, bought the Mogo 3 collection bundle, was delivered the very next day, had a question about compatible chargers and received an answer the same day, customer service is fantastic (has been for me anyhoo) and whole experience has been faultless, looking forward to watching some movies in my campervan 🥳

On XGIMI Mogo 4 Laser, the ESPN app is unwatchable. It stutters every single second. I updated it. I uninstalled and reinstalled. No difference. I worked with XGIMI for three months, and they still can't solve this. Removing three stars for this. It seems that the processor can't handle ESPN or live TV in general. Either way, it's a major app in the United States, and this could be a dealbreaker for some. Others have reported issues with live TV as well, and XGIMI hasn't worked to deliver a single update. I first contacted them September 23 about this. Amazingly, they told me it was ESPN's fault, but yet the lower-powered and lower-priced XGIMI Vibe One projector plays ESPN without issues! This is a sign of poor customer service, not listening to customer complaints, not addressing issues and even deflecting blame to ESPN. Also, I'm trying to watch the Winter Olympics on the NBC Sports app, and this stutters, too. At this point, I'm going to sell this piece of junk. This company also released its pricey Horizon 20 lineup with broken functionality. Reviews are poor resultingly. People expect finished products upon release. XGIMI seems to be more interested in shipping and NOT finishing products. It is doubtful I would continue to buy XGIMI projectors because of widespread issues with this company. AWOL Vision, Valerion, Hisense and JMGO are major competitors. I have deleted all nice things previously said about this projector because it's been a bust. One star performance and one star to support!

XGIMI — extremely disappointing experience

I have been waiting for my order for almost a month.
The order was supposed to be delivered to Portugal.
Order number: EU12769.
As of now, I still have not received my order.

The service is terrible. Customer support replies once every 2–3 days, and their responses are completely useless — no clear information, no real help, and no action taken to resolve the issue. It feels like support exists only for show and does absolutely nothing.

My overall experience with XGIMI has been extremely negative. Missed delivery timelines, lack of proper communication, and total disregard for the customer result in a very poor customer experience.

I am extremely disappointed. For a brand at this level, I expected a completely different standard of service.
Until this situation is resolved, I cannot recommend XGIMI.

Order EU11199 was ordered 16 days ago, from Germany to Netherlands, but no clue where it is now.

Contact with support is very limited to them sending short replies saying that there is something unusual about the package and that the logistics department is investigating. But no actual information.

Experience with the sales team:

I have been following XGIMI projectors and having conversation with Evelyn X and Betty maybe for 2-3 months to understand the product and service better. Once I found a price that fits my budget, I have ordered it.

I had big concerns when I read the reviews. Despite all of my concerns, all accessories came just in time. (within 2-3 days)

The projector delayed for 5-6 days, and I was in contact with the team. I am told that carrier did not find the product, and this brought me a big nightmare. however, Lucas organise to send me another one immediately and I have received the Horizon Ultra after 3 days.

Experience with the product:

I have expectations but this product exceeded all of them. Packaging is 1st class. They have learned a lot from competitors. However, the picture quality during the daytime is amazing. I am not using a projector screen, so night time the dark colours are not as deep as a 4k. But that is not a cons as I've painted to the wall that is suitable to this projector. (I use Benjamin Moore's colour palette). It is not brilliant and turned out one of my best tech. investment.

I wanted to wait to see how my experience grows and if I will have any problems. So far so good.

I am very disappointed with their product which is not that cheap but doesnt have connection via airplay, so I have to find an app that would allow me doing it. yet those apps are requesting to pay. who uses HDMI in 2025?!
you make a compact projector premium class and can't make it parable with IOS ?! seriously !

My XGIMI order was a frustrating lesson in inadequate service. Placed Wednesday from their EU store, it hadn't shipped by Monday despite two inquiries. Support then admitted they couldn't deliver to Malta from the EU, offering shipment from China with potential taxes. This logistical failure forced me to cancel, highlighting a complete disconnect between their promises and execution.

In conclusion, my personal experience with XGIMI was defined by a deeply disappointing purchasing process, characterized by misleading shipping information, slow communication, and a glaring inability to deliver on basic logistical promises within the EU. Based solely on this ordering nightmare, I would strongly advise caution to anyone considering a purchase from them.

Well i was about to wait to near end of this month to buy the XGIMI Horizon Pro 4K Projector but now they but it up to full price when it was down in price so im now put off buy any projector from theys and i will find another projector in the price rage that theres was its all most like they new i was going to buy it while it was down to £879 now they put the price up again but its fine il go els where 😠

Great Projector, very slow Android TV

I purchased Elfin Flip Projector on BestBuy, and received it with scratches on the top surface, suggesting it is a refurbished product.

I contacted XGIMI support right the way, however the said they will not exchange it or take it back unless i have unboxing video.

I contacted BestBuy.ca support, thinking they may be able to resolve the problem, however they said the seller has the right to refuse accept the product back, because it is Not Like A New, and according to XGMI terms, they have the right to do so even if i received it damaged.

In reality, according to Canada consumer right, they have to take it back, especially if it damaged, and of course i don't have to have any unboxing videos.

Also, be careful when reading reviews at BestBuy website, at the time of purchase, Elfin Flip has 1 negative review, I submitted 1 negative review explaining my experience with them, it never appeared and as of now, they have 0 negative reviews.

Regarding the product itself, since it is running on its own XGIMI OS, you are unable to install ANY andoind apps, and you're limited to what they offer in their own app marker, there are about 20 apps there, all unless.
Besides that, the only web browser it has, works horrible, freezes often.

Like most of you, I watched reviews on YouTube to find my next projector. XGIMI Horizon Ultra had amazing reviews. But the one review that matters most but never gets covered, is life span.

I bought the 1st projector on Oct 2023, and I'm currently waiting for my 3rd replacement (Jan 2025). The quality of this projector is very poor. There are issues with the DMD chip.

This company will not refund or provide a new replacement. You get second hand only.

This time round I thought the least they could do for my constant inconvenience, was provide me with a discount code for the floor stand as its stupidly expensive. It was declined, due to this time round, they would be sending a new machine as a 3rd replacement. They think by giving me a brand new machine, is doing me a massive favour. 1 of the previous 2 machines should of worked.

The audacity of this company is unreal. They do not care about customers, just your money and once they have hold of it, you are at their mercy.

I do not recommend anyone purchasing from this company.

Also let the youtubers know of your issues. They will stop reviewing the products if enough people message them.

Scam stay away from this website
No customer care no supporting team member”

Just Got an Horizon S Pro, the image quality is absolutely amazing. Still can’t believe my eyes after hours of watching movies. Hopefully, it will not have any kind of technical issues in years to come.

I purchased a projector from Xgimi in July, and the experience has been nothing short of a nightmare. The first unit was defective, and the replacement they sent had the exact same issues. I spent weeks documenting the problems and speaking with customer service, but they failed to resolve anything.

Despite being told multiple times that my case was being escalated to their "expert team," I have yet to receive any follow-up. It's been over a week since the promised response and I’m still waiting. To make matters worse, they’ve repeatedly cited operational issues with their warehouse as an excuse for the delays, pushing the resolution out to September at the earliest.

This has been an incredibly frustrating experience, with zero accountability and a complete lack of urgency from Xgimi. I’ve been more than patient, but the lack of communication and failure to provide a solution since July is unacceptable. I would strongly advise others to avoid this company unless you're prepared to deal with faulty products and unresponsive customer service.

My experience with their customer support has been as follows:
1. They have repeatedly advised that the fix for my issue is to turn a specific setting on. This is despite it being on as standard and me confirming multiple times that this is on for me.
2. They advised me that to fix the issue I should download a patch. They did not inform me that it would completely wipe the system.
3. When no no further fixes occured to them they advised that the issues faced arent important, completely disregarding my concerns.
4. They show very little product knowledge, multiple times advising me to take steps which arent possible on the device.
5. Products sold by Xgimi are, by their own admission, unable to work as advertised (such as native Netflix support)

I was sold a XGimi in 2024 and told it supported Netflix, however because they are unwilling to pay netflix the license NONE of it's models are now capable of supporting the app.

It's worth also mentioning that NOW TV doesn't work and I've read that they soon may lose support for Amazon and the Disney App.

I thought I could get around this by casting my phone to the app - well guess what, Netflix is still not reported and other apps pause every 5-10 seconds.

I contacted their customer support and was simple told 'there is nothing we can do'.

Do not buy from this company.

Be very careful with XGIMI, I ordered a Halo+ which is great, however when it came there was an issue with the battery not holding is charge which is didn’t realise until I took it on holiday 1.5 months after purchase. I have contacted customer services and they want to replace my model with a refurbished unit. I suspect they are doing this with their units sold new but when I looked this model was made in September 2023 and I bought this in May 2024, so this was probably a refurbished model anyway. Shame because the unit is great when working.