Xero Reviews 

Excellent session and a lot more personalised than i expected.

John was so friendly and brilliant at explaining the software, and made the call personal/relatable to my businesses needs. Highly recommend if you are a business owner who is new to using the software.

Very easy going professional( Summer Kimpton) she was patient and guided me through my anxieties with ease and patience. Much appreciated

I don’t know if “Mark” is an ai giving automated responses on email but he hasn’t acknowledged anything I've said, and has repeated himself. I’m someone new who’s having issues with my account and i’m not getting the right support, looking at the reviews it seems like there customer service is known for being awful, so much for all the good marketing around Xero, doesn’t really live up to it.

I rarely leave negative reviews, but Xero has earned this one.

We opened a support case in June and have spent months pursuing a solution. During this process, Xero scheduled calls and failed to attend three separate appointments. In each case, I and two employees were waiting for the call, only to be left without any communication.

The issue remains unresolved, customer service has been poor, and there appears to be little accountability for missed commitments.

I expected much better from this company; it has been a very disappointing experience.

Staff were clear and concise and very understanding. The help I received was in a timely manner.

John Ekilisie was incredibly helpful, patient, and knowledgeable, taking the time to answer all of my questions clearly and making sure I understood everything. I really appreciate his professionalism and work ethic.

Fantastic software and customer service

The software is really easy to navigate and use. Enri explained the topics we covered very well.
As someone new to finance, I feel more confident processing accounting transactions with Xero.

Sam went above and beyond to help me restore the bank feed that had dropped. Very friendly, was a pleasure to deal with.

John patiently explained the initial steps in effectively using the software. He was able to resolve access issues I had with further prompt attention from colleagues and did this all with enthusiasm and good will. Accounting software may not be everyone's cup of tea, but I enjoyed the call.

I had a meeting with Ali today for my onboarding. He was very knowledgeable and helpful throughout the whole call and answered all my questions. It was a great call to improve my knowledge of the software and understand how to navigate it. Just from this one call with Ali, I can say Xero is great software, and they take customer service seriously. I look forward to continuing to use them in the future.

Waited in the lobby for 30 minutes and nobody turned up.

Thank You Ben. You kept it simple and focused only on the XERO assets, that we would be useful for us. A bit more time would be great to repeat steps or answer questions.

But it was a very helpful first introduction to Xero.

Case reference: CX0018773108

I subscribed to Xero Ignite and discovered within around one hour that it did not support multi-currency, which is essential for our business due to Shopify, PayPal and Amazon US transactions.

This limitation was not clear enough during the sign-up process and, had it been obvious, I would never have subscribed to that plan.

I contacted Xero almost immediately, explained that I had only just subscribed and had been unable to use the software for its intended purpose, and requested a refund for the current month.

Xero agreed to cancel the subscription but refused to refund the payment, despite the fact I had only had access for around one hour.

Very disappointing experience. The lack of clarity around a key feature such as multi-currency, followed by a refusal to refund such a recently purchased and unusable subscription, has left a poor impression.

I attended an excellent introductory training session today with Vikash who was very knowledgeable and with great people skills demonstrating the product and looking at options to tune the Xero product to my needs. Very good service.

The software worked until it didn't. Certain accounts tied in well, and others never worked properly. The importing process of transactions was muddled and therefore never felt reliable. And, as an added annoyance, when we did finally give up and decide to cancel, it billed us for an extra month just because they could ("need a 30 day notice"). Overall the experience was not great.

It is extremely difficult to do anything. Create custom invoice templates - nope. Only allows you to work with xero templates. Want to upload something like your company logo; nope - files have to be less than 1MB even if it's a Docx file. Setup your payroll, nope. Pay Gusto more $$ to do the things you can do yourself. Payroll requires MA tax ID'S but MA tax connect does not allow you to setup accounts until you have actually paid an employee.
At this point, we would rather pay the extra & use a more "known" software then ro keep paying for shit software

Very impressed with Xero so far, onboarding call was super helpful.

I wanted to try out some accounting software and searched for ones I could try for free. Zero came up, and reading the landing page, it said I could try it for free, but during the sign-up phase, they wouldn't let me try it for free until I gave them my payment details. That's not for free! That's just paid with more steps. "Opt-out" free is just a trap for the inattentive and busy which is most of us these days. This is an example of how businesses aren't there to support the customer anymore but prey on them.

Using AI generated content to run ads. Shameful really.