Xero Reviews 

It was excellent. Messages and questions were answered prompty. Very friendly & helpfull until issue was resolved

Clear and very helpful - thank you Enri

I have been using Xero for the last 5 years. Recently Xero has updated the format of invoices. There is a pop up that has a button so that you can leave feedback on the new update. I click the button to leave feedback and it does NOTHING. I go to Xero central to find another way to leave feedback. The AI chatbot is slow and cannot help me leave feedback in any way. The last time I had an issue it also took ages to find any way to contact Xero and the result of that was pretty unsatisfactory. This time I can't even get in touch with Xero. I am most disappointed.

soul destroying platform to use. made worse by fact you cannot quickly call someone or jump on live chat, and instead raise a ticket, wait 2 days, then have an incompetent person calling who is untrained and knows less than the customer about their own platform.

Trying to pay a xero invoice with a credit card and it appears to be virtually impossible. The seller doesn't seem to know what they are doing and there is no available support to the actual customer.

The friendly and competent way Suzie conducted the call was very reassuring and makes me feel confident that we have chosen the right company to deal with our accounting needs.

It was very helpful - and i got answers to my questions, a great service, thankyou

This was really helpful - it is great to have this onboarding when starting with Xero, to ask questions and be sure you're on the right track!

Very good free online training from Ali. Helpful and knowledgeable, and able to adapt to my particular circumstances. Excellent customper service.

I outlined the exact problem, the operator logged onto my screen and fixed the issue I had

Excellent experience and vey helpful in moving forward with Xero Software 5*

Suzie was amazing showing me through the workings of Xero!
Seems a very simple platform to use.

Further to the previous message... Zero has an obsession with allocating credit notes to invoices which is absolutely crazy, especially when there isn't an invoice relevant to the CN; then when trying to make payment to a supplier it doesn't allow the value of the CN to be taken into account... why, oh why? We had three staff spend over a couple of hours each trying to get over this problem and we had to fudge it to "solve" the issue... prompt payment discounts... impossible to account for.
Payment to suppliers is so complicated and unnecessarily complex. Each transaction presents a challenge... you can only see so many transactions on a page for starters.I reckon Zero is only any good if there is one purchase invoice (oh, perhaps we should call it "bill") with no discount or credit note per month; similarly a sale invoice.

Suzie Vella Helped me to set up the account. She was really helpful. Service with smile. She cleared all my doubts.

Suzie was brilliant. The onboarding session was tailored to suit my business needs! wonderfuk

Buggy interface plus rip off charge

I honestly don't understand how this SW can have any positive feedback with a complete buggy interface when connecting to bank accounts plus a total rip off charging for basic functionality.

It's a great opportunity for other vendors to come to the market and provide a customer oriented solution.

I was trying different accounting software to determine which platform would work best for my business. I signed up for a trial of Xero, but I was not ready to begin using accounting software, so I requested cancellation.

Xero told me my subscription would not be canceled immediately because of its 30-day cancellation policy. I was charged $90 and an additional $36, even though I had already requested cancellation and was not using the software.

If a customer says they no longer want a service, they should not continue to be charged for it, especially when they are not using it.

I was simply exploring my options and may have considered Xero again when my business was ready, but the bad customer service I received is the reason I definitely will not be using Xero.

Anchal was absolutely fantastic and solved my problem. Thank you so much! I can't find enough words to say thank you!

Summer was very helpful, very engaging and covered everything I needed in a quick and efficient way. Thanks Summer!

I don't like the new update of XERO. It is like the screen is just for those who cannot read or have impaired eyes. It is too big! I want to see everything in one screen. But for this new update as of 10 Sep 2026, the fonts are too big, I had to scroll down way too much to see the update I did on a job. Take too much of my time especially when it logs. Really inconvenient.