X1 Sales & Lettings Reviews 

1,161
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and dedicated agents for being extremely helpful, polite, and accommodating during property viewings and throughout the entire moving process. Consumers often mention that team members provide thorough information, reply very promptly, and answer all inquiries with great patience and genuine professionalism. However, some people mentioned that repair services and routine maintenance requests were frequently ignored, delayed, or poorly handled without proper communication from staff. Consumers also noted significant difficulties reaching customer support teams when trying to resolve urgent property management issues or security deposit concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently helpful, polite, and... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are consistently... See more

Service

People report ambiguous experiences with service, as opinions are heavily divided between high praise and... See more

Response time

Consumers find response time to be ambiguous, with highly mixed experiences regarding communication speed.... See more

User experience

Clients share positive opinions on user experience, highlighting how helpful, friendly, and professional the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jevan was really nice and helpful throughout the flat viewing process. He showed me around, answered all my questions, and made the experience smooth and comfortable. Would definitely recommend.

Company replied

Rated 5 out of 5 stars

Elisha was really lovely, helpful and willing to answer any questions i had for the properties I viewed! She has good communication skills and pleasant manner

Rated 5 out of 5 stars

Property purchase is often a very complex and lengthy process but surprisingly my experience with X1 was completely different, all thanks to Amy Mossop and her constant help along the whole process. I... See more

Company replied

Rated 5 out of 5 stars

I had a viewing at X1 letting, Jevan was super helpful and lovely. He showed me around, answered all my questions the best he could, and excused himself while I took videos of the show room.


Company details

  1. Property Management Company
  2. Commercial Real Estate Agency
  3. Real Estate Agency
  4. Real Estate Agents
  5. Real Estate Rental Agency

Written by the company

X1 Sales & Lettings began life in Liverpool with our first development of student apartments. Now, after over ten years of operations, we are the appointed management agency for 4000 properties across the UK. This continual rapid expansion and growth have secured our position as a market leader for student and residential accommodation in Liverpool, Manchester, Leeds & Chatham, Kent. Following our success in the North of England, we extended our operations to the South of England and in 2020 we welcomed our first tenants to X1 Chatham Waters in Kent – our flagship development consisting of 199 luxury apartments located in one of London’s fastest-growing commuter belts.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(1,161)

325 reviews in the last 12 months

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Rated 5 out of 5 stars

X1 Viewings

We had a few viewings with Harris today and he was great! He had answers to all of our questions, he was really nice and good fun! Had a great experience with the whole agency, looking forward to hopefully getting the flat!

13 August 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

Thank you Philip :)

Rated 5 out of 5 stars

Had a great viewing today

Had a great viewing today , looking for a place in Manchester close to my job , Harris who showed me around the apartment was very professional pointing out the major parts of the apartment ,but was also very friendly , made me feel at ease , while making my decision ,first class viewing .

28 July 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

Thank you, we will be sure to pass this review onto Harris!

Rated 5 out of 5 stars

Had a great viewing Jevan

Had a great viewing Jevan - amazing person, easy to talk to, great humour and good suggestions for the area.

13 August 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

Thank you :)

Rated 5 out of 5 stars

Elisha made the viewing such a lovely…

Elisha made the viewing such a lovely experience- really friendly, attentive and answering questions before I had even asked. Really welcoming experience :)

13 August 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

Thank you for giving Elisha such a positive review!

Rated 5 out of 5 stars

Was really struggling finding an…

Was really struggling finding an apartment and was approached by one of their workers Kieran who helped me in the application process and made the experience so much easier and quicker and very informative thank you

24 July 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

Thank you!

Rated 5 out of 5 stars

I had a great experience

I had a great experience! Isabella was so helpful, friendly and professional throughout. I genuinely couldn’t fault her or the service. Would definitely recommend! ⭐️

13 August 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

Thank you Laura!

Rated 5 out of 5 stars

Great service

Rodney was very helpful and communicated very well. He was very understanding of my situation and helped me book viewings accordingly.

Darlene was also very understanding of my requirements and was very quick to respond to my queries. She made sure to answer all my questions and it really helped me gain clarity with the whole process.
Overall, I'm very satisfied with the service.

13 August 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

Thank you!

Rated 5 out of 5 stars

Excellent experience

Luke was incredibly helpful with all my enquiries and resolved all of my issues without hassle. Thank you!

11 August 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

Thank you for the review Molly!

Rated 5 out of 5 stars

Highly recommend

I attended two viewings which were conducted by Harris who had been really helpful and friendly throughout the entire process. When I didn’t get my initial first offer he went above and beyond to help me find similar properties

12 August 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

Thank you Anne!

Rated 1 out of 5 stars

We are due to move in tomorrow and…

We are due to move in tomorrow and despite trying to contact them all day have heard nothing back, we have had the date changed erroneously and it is still showing the wrong date despite being told multiple times the original date has been changed back to what we originally agreed the standards of customer service are absolutely appalling

11 August 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

We’re sorry to hear about the frustration and uncertainty caused so close to your move-in date. We understand how important clear and timely communication is during the moving process, and we apologise that the service you received fell below expectations.

Rated 5 out of 5 stars

Harris is great

Harris has been lovely. He's really easy to talk to and was really helpful when in answering all my questions. He really helped us find a great flat and sent us options that fit in our preferences. Would definitely recommend him to anyone looking to live in an X1 building!

10 August 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

Thank you!

Rated 1 out of 5 stars

Unsatisfactory service

Absolutely not helpful. Poor service. Phone call, email, chat box. ALL - no staff get back.

20 July 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

We’re sorry to hear about the difficulties you’ve experienced getting a response from our team. This is not the level of communication we aim to provide, and we appreciate you highlighting this. Your feedback has been noted and will help us improve our response times and overall service.

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