Wyze Reviews 

Since the last app update these cameras are useless. The problem is the App because on my old phone which the app was NOT updated the cameras work fine. On my tablet, as soon as the update was installed you cannot view any events without the app locking up. Worse yet is the fact that their support seems to not care at all. Since there is a multitude of complaints, all they have to do is either fix it or roll the update back. DO NOT BUY THESE CAMERAS. You will be sorry.

I have this camera for 3-4 years. Used to be good camera. After introducing the subscription plan you can't watch the record which make camera useless. If can't rewatch the records of event why is the use of the camera. Dispute the fact that you have inserted sd card you still can't watch record.
Look elsewhere for different brand.
Not recommended

After Wyze “pushed” a software upgrade to v3.2, the devices in the app for iOS disappeared. After this unnecessary failure for Apple users, Wyze no longer supports their app “Services” if they were purchased via the normal “subscription” in-app purchase from an iPhone/iPad “App Store” subscription. The services must be purchased directly from Wyze.com. The user can NO LONGER use the features of the app… reloading only results in useless extra charges from Apple. Wyze will NOT REIMBURSE you for the charges incurred by loading the incomplete app from your iPhone / iPad! This is a reproducible problem.

N.B. Their hardware is great, but the application requires a familiarity with sloppy programming that most people won’t have. There is no documentation regarding the application. Not for novices. The support from the “Wyze Wizards” proved almost useless. The only issue they addressed was the fact that they would not support the app if the license was purchased from the app itself.

Wyze has ““improved”” the wyzecam app to the point that it has become 99 percent un-useable. The latest crazy change is that wyze has put symbols OVER the event video so that parts of the video are covered up. It’s supposed to be a security camera that allows you to see security risks! They also have removed the delete button from the event clip playback screen which has added TWO extra navigation clicks, and when you are trying to monitor a large property with several structures with 13 cameras this consumes a lot of extra time. Also, the app can’t keep up with fast clicks so that what you think you’ve clicked doesn’t actually happen and you have to go back and re-do it. Do you think wyze will refund these cameras since they don’t do what they did when I bought them?? This is what I get for buying cheap junk. I’ll probably just sell all these cams on e-bay and spend more money on a better company. Change the name to WyzeScam!

Really poor to nonexistent customer support. How can a company that provides household security products be so nonchalant about support. I will contact some of the retailers that sell their products to inform them of poor quality or support or literally none at all

My sensor hub stopped working, and this is when I discovered that I can't get to the technical support. Technical product without technical support?

The components don't work. The company doesn't stand by them. They clearly train their "support" people to drive you nuts by going round and round in circles and then closing the ticket.

Wyze JUST became profitable thanks to the loyalty of early adopters willing to see past their quirks b/c it was clear that once upon a time, the company valued its customers. Today, they are straight up stealing from the hands that feed them...

What are you doing, Wyze? Wake up and turn this ship around before you go down in flames.

If you are considering any of Wyze's products, DO NOT buy a single thing from this company until they guarantee their functionality AND reverse their sham customer support processes.

Well over 3 weeks ago I contacted wyze support telling them you can't record back from the SD card on the V4 camera. Support told me I had to buy a subscription which what's the point in having an SD card then. You don't need a subscription. They replace the camera and I tried multiple SD cards and you still can't record. I can view back from the SD card no problem. I ended up finding the wyze forum and see many other people having the same problem. Wyze doesn't even pay attention to the forum. I've filed a complaint with the Better Business Bureau and they responded with our engineers are working on it. It takes them over a month? Answer wasn't good enough. They are falsely advertising.

Wyze is one of 3 brands of cameras I use to monitor my principle residence and a remote vacation home their cameras are the absolute bottom of the barrel.
Constantly reading "NULL". BIG CROCK OF MANURE.
Buy anything else they will be better.

Terrible service non reliable works for a few hours then issues over and over!
Go elsewhere!
They need to be closed down!
I’m reporting to fcc and attorney general, as they are AWFUL!

service à la clientèle pourri et qualité du produit très pauvre

I purchased cameras directly from Wyze. Nowhere in the description it needs an electrical outlet to keep it charged. I immediately return all products unopened. However, they did not cancel my subscription for monthly service. This was not mentioned when I was dealing with the return, that cancelling the subscription was up to me. They refuse to refund me for a service that I never used. Difficult to reach CS rep and am told that is policy! Unethical business practice. Ripping off customers.

BE AWARE BEFORE PURCHASING ANYTHING FROM WYZE ESPRECIALLY CAM PLUS PRE-PAID 12 MONTH SUBSCRIPTION WHICH IS DOESNT EXPIRE ACCORDING TO THEM HOWEVER THEIR CS SAYING SORRY THERE IS NO FREE SUBSCRIPTION ANYMORE, BS. ( THEY DON'T HONER!!!) SUPER BAD CUSTOMER SERVICE AND NON REPUTABLE COMPANY!
THIS WAS PURCHASED FROM COSTCO.
DON'T GIVE THEM THE BUSINESS, TAKE IT SOMEWHERE ELSE THAT RESPECT BUSINESS AND CUSTOMERS.

wyze playback for events button became disable in february 2024. 18 emails with customer support got assurance that this feature will be fixed soon. they lied. basically wyze forcing all users to go to cloud for pay monthly model to keep /access events recording on their servers in cloud. it is not acceptable for any business to market wyze cameras as sdcard storage camera and not being able to view events without paying. roku has the same cameras devices and the company honestly promoting cloud paid service before you buy devices. if any class action against company will come up count me in. do not buy wyze as you not know how it turned up in a month or so. and at the end the price for cameras are three times higher than any competitors with the same offerungs in cloud. go roku or amazon blink for solid service.

Strongly suspect they release buggy firmware that will stop your camera working and steer you to buying a new one from them. They say them dont keep older versions of firmware

Most people are familiar with the phrase, "You get what you pay for." Sometimes however, especially with apathetic, inept corporations such as Wyze, customers don't even receive what they spend good money to obtain.

When a company screws up it is dependent upon the corporation to make things right. Customers should never be held responsible or inconvenienced for a company's careless mistakes. Taking care of customers is the way successful companies earn loyal, repeat purchasers. Realistically, no product or service is perfect but it is how companies address and resolve such imperfections that separates ethical companies from complacent or sinister ones.

Case in point: Improperly engineered and insufficiently tested firmware updates resulted in the failure of a Wyze Cam product, twice, under warranty. Wyze does not have a warranty replacement item readily available. What should Wyze do to earn the trust and respect of a customer?

For starters, Wyze should, unequivocally, extend a consumer's product warranty by the number of days it takes to receive a warranty replacement item. It is ethically (and perhaps legally) unacceptable for Wyze to permit a product warranty to expire without satisfactorily honoring a valid warranty.

If Wyze will not replace the defective item prior to the expiration of a warranty, Wyze should send the customer an equivalent but upgraded item at no charge in order to fulfill a legitimate warranty claim. Wyze must not resort to stalling and placating customers due to a depletion or inventory or to cover up known design flaws.

As a result of the way Wyze has treated me I will never recommend any Wyze products to anyone. Accordingly, I will populate websites with my condemnation of Wyze products and Wyze corporate irresponsibility.

Those in the Wyze C-Suite should tally up the consequences of producing so many angry customers. How many potential purchasers does one negative review influence? Do the math. Take that number and multiply by hundreds or thousands of unfavorable reviews all across cyberspace.

There is another adage in business: “If you don’t take care of the customer someone else will.”

I ordered a few items for my home security and the shipment was lost. They are so horrible to communicate with customers messaging and all the time communication gets lost and no communication from them even when give them my telephone number. When finally contacted they send me a part of my order and promised that the keypad will be delivered when available and I check the website and have it available but they closed my complaint without sending me the missing part I have ordered and paid for. Trying to get back from them and the customer service is the worse ever to work with. If you want anything related to Wyze Labs get it from Home Depot or any side vendor but not from Wyze Labs.

Never use it. The service declines while they keep asking for more money. At first, it's not bad, but over time, problems arise. It's absolutely garbage.

My most recent purchase was/is a complete and utter disaster (before even considering the margin of dimensioning return), and I am baffled by the amount of hype it has received. It's nothing short of scrap at this point. The product team has failed spectacularly. I am no longer a raving fan of the company I previously considered a unicorn on the bleeding edge of a heavily saturated market. Despite any and all previous or current comments regarding my stance, I will cease future purchases with Wyze.

It is apparent that matters (beyond my purview) have gone extensively wrong, principally your executive team and product team(s)/whoever “oversees”/”manages” product/product development is unaware or entirely out of touch with actuality and the growing, and perpetual disconnect between what’s considered a quality product in the days of AMZN, TE(MU), market leaders, etc. product, CAC, service, resource allocation, there’s in no doubt that they understand the importance of LTV of a customer. The delivery was a nightmare, and the usage/build quality has taken a nose dive with no pilot at the controls (once a company of scrappy, heavy hitters that expertly showcased their/your value by producing and delivering a quality product punching above their/your weight class in a product a segment rifled by significant players)—is shameful, down to the battery life—to even consider it “life”—is an insult. Getting one day out of it per camera is beyond unacceptable. This is an obscene atrocity, and that’s putting it lightly. I demand that someone from your product team, or whoever is responsible for this debacle, reach out to me immediately. You can contact me using my personal information as seen below, as I will seek the necessary means subject to your management of the above response and, therefore, will follow with a level of recourse to remediate this manner to the extent required proportionally to the legal means required.

Sincerely, a furious and prior customer,
Chandler Cates
{chandler(at)catesauction.com}

Agree 100% with all the 1 STAR comments. Google doesn't seem to support general customer reviews of products any longer, or these jerks would be out of business. Like other reviews point out, Wyze constantly pushes updates that force equipment offline and when you manage to get it back online, they have removed more features. They are really unusable now without the subscription, this is completely contrary to their original business model!! Total BAIT & SWITCH! Better to invest in companies who are honest at the outset about their products and services. This company should actually be sued -class action- for security cameras that do not function at all, and thereby do not provide any security.