Wyze Reviews 

I’ve been extremely disappointed with my experience using Wyze. Every interaction with customer service involved very long wait times, and communication was difficult because the representatives I spoke with had limited English proficiency, which created delays and misunderstandings throughout the process.
The biggest issue came when I tried to cancel my subscription on the same day it renewed. Despite contacting them immediately, I was told they couldn’t cancel or refund the $100 charge because it had “already processed.” Instead, they offered me a $50 credit — but what wasn’t made clear was that this “credit” could only be used toward next year’s annual subscription. I was told to upload new credit card information for the credit to be applied, but the way this was handled felt misleading, almost like a tactic to ensure my card stayed on file so they could auto‑charge me again next year.
Overall, the lack of transparency, the pushy approach toward renewing service, and the difficulty communicating with support made this an incredibly frustrating experience. I cannot recommend Wyze based on what I went through. The negative reviews should steer everyone away!

They used to be great, but now I might go with something else. I hate it when you get a notification and you click on it. takes forever to load. 2/3.. close app, reopen it. you missed what happened. It always does this with every camera. no fix. been like this for 3 to 4 years now.

Initially this was very frustrating. I had ordered a camera via the Wyze web site but through Amazon prime. The order neither shows up on Amazon nor on the Wyze web. It also did not show up in my email. Moreover it was also initially difficult to contact Wyze and talking to an agent. Then after a long chat I got disconnected (likely my bad connection) and the office was closed when I tried to reconnect. But after the initial frustration they took care of me.

Wyze was once good, they can never get the app to work properly.
I have three cameras and all of them run into issues where when it detects an event, the camera seems to turn off into a reboot cycle, which means it doesn’t record onto the SD Card, doesn’t let me view live video, or do any functions; thus completely contradicting the need for a “security camera”
That’s just one issue. Seems like over the years of having Wyze cams, there will always be an issue of some sort, mainly app related issues.

Wow... my recent experience with Wyze customer service was great and so far both my cameras have operated flawlessly. I decided to upgrade to Cam Plus to view videos off my cameras. I had a few questions after upgrading and Wyze customer support was great. Follow ups were immediate and they were extremely helpful and patient. I would totally recommend Wyze cameras to anyone. Setup was super simple and video quality if very good.

Bought a Wyze camera probably 6 years ago and haven't used it in several years. We were going to have a stranger in our home watching our dog for a few days so we set it back up. Apparently they now charge a fee to use the camera at all, but there was an option of a 30-day free trial, so I signed up for that. Come to find out that Wyze has no way of actually administering a free trial when signing up through the app, and I was charged for a full year's worth of fees 4 days later. This company was started by former Amazon employees and has actually turned into a real business - if they wanted to figure out how to resolve this "glitch", they would. But of course it's easier for them to steal $20 from every person who thinks they're signing up for a free trial through the app. I'd like to see what % of people sign up on the app versus online. When I inquired about it with them, they said they'd give me a $3 credit as a gesture of goodwill once my annual subscription expires (11.5 months from now) - and all I have to do is enter all my credit card information! What a joke. Don't even care about the money, just a total scam of a way to run a business.

Was good when launched, but as with all whales greed takes over now even trying to watch a video on the SD card on the camera I own is a debacle, constantly harassed to buy this, pay cloud fees that and must have a subscription for anything to work

I would rate 0 stars if that were an option. The cameras broke down in less than a year and the company takes no responsibility. I am currently battling against them with help from the Better Business Bureau because wyze has been so disgusting to deal with their customer service. They offered a $25usd credit to compensate for a broken $55 camera and when I said I love in Canada they’ll only offer $25 $CAD and wont honour the value in CAD.
It’s been nothing but disappointment dealing with this company.

Spotlight camera dies after 1 year

What a useless product, first my small wyze camera just stops to work and after 1 year my floodlight camera doesn't light up with motion anymore,

DON'T BUY THIS PRODUCT

i'm very disappointed with Wyze, customer for a long time and recently try to order new item but got scammed... i thought i clicked for free shipping and went thru as 2nd order and goes directly to order completion without me allowing to verifying the order and the address... tried calling the customer service, create ticket, did chat to no avail... and that AI support is the worst of all.... never order again with Wyze.... not a good way to threat customers! Not only i got duplicate order but shipped to the wrong address... and they could not even correct the address nor cancel the order! Pretty lame!

I bought two V4 pan cams so that I could possibly eliminate the still V twos and threes.
Good thing I did not take those out first these V4 pan cams are a piece of junk and Wyze knows it they have full control of fixing it for example; no color at night and because of this review and the instructions I now get color at night as described in the feature for purchasing this type of camera nothing else was addressed during this review such as on the features 4K where I select it instead of a setting that keeps it at 4k it will stay on auto which means 360 P. This was not addressed and more importantly,
Another piece of false advertising. you can set the way points up to four of them but they’re no good because you can walk right in front of the camera and it won’t follow you what good is that if a burglar does break into your house or comes to your house without you knowing who it is to capture him or her on camera well it’s a missed opportunity another thing they can fix and another thing that’s a lie to the customer and false advertising from their website to the box it comes in. You getsick and tired of these companies lying to buy their products and better yet not hiring competent EEs to fix the software that the uneducated software writers are writing. Good luck

Wyze Cam is a very poor security camera. It doesn't catch motion that's right in front of it. I've set the motion sensitivity to the max level but it still misses any activity right in front of it. I had two instances where someone damaged my property, both in front of the camera. Neither were caught by the camera. I'm very disappointed with this camera. I'll never buy this camera again.

Absoulte SCAM! AVOID THIS GARBAGE COMPANY and SHAME anyone you meet who works for them. They OVERCHARGE for TERRIBLE service then AUTORENEW YEARLY subscriptions and REFUSE TO REFUND even if you request cancel on the SAME DAY. I did not use the camera in over a YEAR and they still charged. They spend more time fighting credit card disputes and screwing over their customers than they spend creating or selling a viable product.

Customer service is almost non existent. The app will not get off redirecting from the login page which make my cameras worthless

Avoid at all cost. Very poor support and poor quality products

Wyze started out as a good camera and company. But in tue last couple years it has gone to shit.
Zero customer service, the app is absolutely garbage, always crashing, regularly buggy.
Go with another company. Don't waste your time.

too many issues to list. Phone is missing from my house so i log into wyze from my desktop. Only to be told that the devices that i use daily are not listed on my account that i use daily. Nothing but links to buy more cameras. Nor is there any contact information available. The recordings start late. They are too short to show intent of who triggered the recording that stops early. Then a mandatory 'cooldown' time of 1 min. minimum. Unless you pay monthly for Wyze to unlock the security features of the security device that you already purchased. Were i a criminal i would seek out homes with wyze cameras knowing that if you throw something in the area, you can just wait 12 seconds. Then you have a minimum of 1 minute to gain entry un-monitored. Or go on a windy day. Heck, if it in reach there is an entire minute to just take the wifi camera with the thief. It only works in range of the seperate antenna that only connects to router via ethernet cable. THe camera will not connect to wifi by its self. i hope you like long wires running to a location accessible to all linked cameras. The location better be dry as well.

Ticket #4568846
Their customer service is the worst! Specialist Mary lost Wyze another customer. Cancelled my subscription and will find a different company to use. First, a $10 coupon to buy more of your products when your app is having programming issues is an insult. You can't even guarantee me buying a new chime would work, since it is an issue with the app.

Then after spending a bunch of time with Alfred to determine my equipment was working, it was a programming issue with the app, and the engineering team would have to get someone to fix it. I get an email response from Mary now claiming it is likely a hardware issue and since my less than 3 year old equipment is no longer under warranty, they are wiping their hands of it. That engineering may someday look into it and issue a patch in an update someday if it turns out to be a software issue.

The issue was my doorbell chimes quit working this past month. Had 2 connected to a video doorbell, one in the house, one in the shop. I called customer service. We were able to get both chimes working, but only one at a time because the + sign on the app to install another device disappears after one is installed. Obviously someone screwed up the programming somewhere along the line.

My Wyze door bell cam worked without issue, for over 3 years, until I tried to install another Wyze outdoor cam, which required a different phone app to be installed that was not compatible with my phone; by deleting their incompatible with my phone app, the previous working door bell cam app, was deleted and Wyze says that can't fix their issue. Wyze says to buy a new phone, I say goodbye Wyze. A report card would rate this company an F-. Please note that trying to respond to their emails is an absolute nightmare; gives me the impression that are not as computer literate as they should be.

Forced to give one star when it should be zero. I had two plugs which have worked great with zero issues. A few days ago our bedroom lamps stopped working. Usually a simple unplugging and plugging back in would get them to reconnect. This time that didn’t work. I tried reconnecting and then even deleted the plugs and then tried adding a new device and it could no longer find the device for me to add. I was asked to send in pics of the ba k if the plugs and was replied with an offer of a $20 credit towards a purchase and that my plugs are out of warranty. Ironically enough they completed a recent update which seems to be when my plugs stopped working. There’s no way BOTH of my plugs would literally die at the same time. I’m convinced it has something to do with their recent update because it’s very coincidental. I told them they can keep their $20 credit because I will not be purchasing their product again. Do yourself a huge favor and just don’t buy any of their stuff. This experience was terrible and the fact they are trying to say both plugs went defective at the same time is a bit crazy to say the least. Maybe they should fix their recent update.