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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that items like phone cases and laptop skins are durable, fit perfectly, and feature impressive print quality with vibrant colors. Many consumers highlight the fast delivery and excellent service, appreciating the ease of the ordering process and the helpful technical support. People frequently mention that the products exceed their expectations and are a great value. However, some customers also noted issues with their orders, such as incorrect items being delivered or promotional items not arriving. A few people experienced difficulties with the material of some products, finding it too thin or hard to apply. There were also occasional reports of slow delivery and, in rare instances, products arriving in poor condition or not as advertised regarding features like wireless charging compatibility.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the perfect fit, vibrant... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent print quality,... See more

Delivery service

Consumers find the delivery service to be positive. Many reviewers praise the fast and quick delivery, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent service,... See more

Order

Users describe ambiguous interactions with order. Many customers praise the simple ordering process, quick... See more

Based on these reviews

Rated 5 out of 5 stars

Amazing company, delivery is fast and I wouldnt buy a case from anywhere else. They do the job protecting your phone and they also look AMAZING! Ever since getting my new case I have had nothing but c... See more

Rated 5 out of 5 stars

The website is easy to use and they have a wide variety of different cases/skins making it accessible for almost every device. My Macbook skin is still doing amazing months later without any scratches... See more

Rated 5 out of 5 stars

The skin turned out better that expected. It was a picture that I had taken myself, but you are never sure if it will become pixilated when made bigger. Perfect, the exact size looks great. Quick with... See more

Rated 5 out of 5 stars

Recently ordered an iPhone pro max case. The finished product is of exceptional quality. The image adaptation software is straightforward to use and delivers results that feel far more premium than th... See more


Company details

  1. Graphic Designer

Information provided by various external sources

Producers of high quality personalised gifts including phone cases, laptop skins, iPad cases, photo cushions and hundreds more fantastic products. Use your own photos and text to create your design, it's easy and great fun.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Ordered a case over 4 months ago… still not arrived

Ordered a case over 4 months ago with the monopoly promotion, was told the lead time is longer for promotional items which is understandable. 11th November I was told the case would be processed in the next few days, 2 and a half months later am still no sign of case! I was debating purchasing a different case from them aswell, but will be going elsewhere.

Terrible communication, promotional item or not, service should be exactly the same, you are not providing a service. A great way to loose potential paying customers!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

10/10

The website is easy to use and they have a wide variety of different cases/skins making it accessible for almost every device. My Macbook skin is still doing amazing months later without any scratches. Definitely recommend.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Great custom tough phone cases.

Easy website to create custom phone cases. They last throughout the year (I always get one every Xmas for the wife and keep previous ones as a timeline); despite how many times she drops it. Prices are fair. Good amount of checks to ensure that you are satisfied before purchasing. Will definitely be using again.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

What a great company…

What a great company…. I’ve ordered from Wrappz several time, my last toughened case lasted me four years and the only reason I changed the case was because I upgrade the phone.
I found the website easy to get through. I found what I wanted instantly I placed the order on the Saturday evening and had the case by Thursday morning. Now that’s service.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

A Valued Company for Great Phone Cases

I have gotten a phone case from Wrappz for quite a few years now, since I discovered them I haven't gotten one from anywhere else, I feel they are that good that it isn't worth considering alternatives, and they offer options for older phones too which is great, I never bother with the latest iPhone, always staying a few versions behind, so the fact that I can get a custom designed case for a phone of a few years old is very useful.
The only issue from memory I have had was with my previous phone case, that my review at the time didn't cover, due to faults appears sometime after, where parts of the case seemingly were just coming apart and breaking off, which has never happened before when no damage has been sustained to the case, it was seemingly rather brittle, like as if you were to overheat steel. But other than that one instance, I haven't had any other issues before, so I treated it as just a one off, and do believe they are well worth buying from, as I did with the case for this review, thank you.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Great product and experience

Great technical support to resolve an issue I had with the design page of their website, followed by a swift delivery of a product as described and of a very high quality. One very happy customer.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

I love my phone case a lot

I love my phone case a lot. The one thing I love is how the area around the camera is filled in with the design rather than making it obvious there is a camera. I have 3 phone cases from Wrappz and I will be ordering more.

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Great items

Great items. Excellent customer service, all my inquiries were dealt with in a swift professional manner.

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Order never arrived

Ordered a phone case in the 11th of September from this company, get order confirmation but nothing after that and it’s still not arrived

11 September 2025
Unprompted review
Rated 5 out of 5 stars

exceptional quality

Recently ordered an iPhone pro max case. The finished product is of exceptional quality. The image adaptation software is straightforward to use and delivers results that feel far more premium than the purchase price.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

SCAM! TERRIBLE EXPERIENCE

SLOW DELIVERY, TERRIBLE QUALITY PRODUCT, PRODUCT CAME IN 2 PIECES AND NOT CUT, AM I SUPPOSED TO MAKE MY IPHONE CASE MYSELF??? SAVE YOUR MONEY DONT BUY THIS SCAM

2 October 2025
Unprompted review
Wrappz logo

Reply from Wrappz

Hi Dawid, I can see you have ordered a custom phone skin, if there is any issue with your order please email support@wrappz.com and we will help to resolve it right away.

Rated 5 out of 5 stars

Personalised phone case

I designed my own case using family photos. The printing looks exactly the way I wanted - I’m delighted with it. I have something unique and personal to me.

28 August 2025
Unprompted review

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