WPA Reviews 

5,889
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,427 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, incredibly knowledgeable, and genuinely supportive during consultations and plan setups. People also appreciate the clear communication, personal attention, and smooth support received when arranging their healthcare coverage. Some reviewers were not happy with the claims process, noting that certain medical treatments were unexpectedly rejected due to strict policy conditions. Consumers additionally experienced difficulties, delays, and frustration when attempting to get specific health care costs or benefits reimbursed. Others felt that the actual coverage provided was sometimes subject to unexpected rules, limitations, and restrictive conditions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the service as consistently friendly,... See more

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Service

Customers had positive experiences with service, describing it as consistently friendly, helpful, and... See more

Claim

Reviewers mention positive feedback about claim experiences, noting that the process is consistently... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Health insurance was breaking my mind but finding Nina made it a breeze. She makes everything so easy! I was paying a third of my new coverage monthly premium just for dentistry!! Now I have ful... See more

Company replied

Rated 5 out of 5 stars

Wanted to share my recent experience with Nina at WPA. After talking to her about my cover on my current health care provider she was able to give me some advise that another provider had missed. Thi... See more

Company replied

Rated 5 out of 5 stars

Finally arranged some cover after putting off for a while and already feel more at peace and utilised the policy. Very easy to use and understand, though this is largely due to our partner Jon Goss wh... See more

Company replied

Rated 5 out of 5 stars

A number of things, bear in mind most people are a bit stressed contacting their health insurers! The first thing was the calm reassurance, “ we are here, what can we do!” Then the query was dealt wi... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Dental Insurance Agency
  3. Insurance Company

About WPA

Written by the company

At WPA we are proud to provide award winning health insurance to individuals and families, small and medium sized companies all the way up to international corporations. We have been providing a safe pair of hands for our members healthcare since 1901, treating them as we would wish to be treated ourselves.

Putting customers at the centre of all that we do, our staff provide outstanding customer service, recognised with many national awards, including Which? Recommended Provider of Private Medical Insurance 2023 & 2024.

Our website and App provide quick access to make a claim, book a private GP consultation and keep up to date with policy benefits and messages. A raft of health and medical information is also available in our News and Health & Wellbeing hubs for customers and the public to access.

Personal Health Insurance Business Health Insurance Dental Insurance Health Cash Plan Health & Wellbeing About WPA

Contact info

  • Rivergate House, Blackbrook Park, TA1 2PE, Taunton, United Kingdom

  • www.wpa.org.uk

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(5,889)

1,428 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Real humans!

I called to start a medical claim and was able to speak to a real human being called Ashleigh who was very friendly and helpful

14 September 2026
Unprompted review
WPA logo

Reply from WPA

Good afternoon Michaela, and thanks for your review. We'd be delighted to pass your kind words on to Ashleigh for you. Best wishes, WPA

Rated 5 out of 5 stars

Excellent Support & Knowledge

Demi provided outstanding knowledge and support when we called. Staying on the line until everything was sorted and we were totally satisfied.
Thank you so much.

4 September 2026
Unprompted review
WPA logo

Reply from WPA

Good morning Sharon. Thanks very much for your kind review; we'll be sure to pass your kind words on to Demi for you. Best wishes, WPA

Rated 5 out of 5 stars

Many claims, no issues.

I have made a number of claims over the years and have never had any issues and all claims have been dealt with efficiently and professionally.

3 September 2026
Unprompted review
WPA logo

Reply from WPA

Good morning Emma, and thanks for your review. We're really glad to hear that you have had such a good experience with us. Best wishes, WPA

Rated 5 out of 5 stars

Good service and good price

This company offered a better deal for private medical insurance than the firm I had been a clients of for many years. Jon Goss was recommended by my FA, and he did a very good job.

1 July 2026
Unprompted review
WPA logo

Reply from WPA

Good morning Barbara, and many thanks for your review. We'd be delighted to pass your kind words on to Jon for you. All the best, WPA

Rated 5 out of 5 stars

I have been a WPA member for five years…

I have been a WPA member for five years now, and I have had serious health issues during this time.

WPA have been exceptional during my whole membership, and I can not fault them .

Thank you WPA

Josephine Ollis

12 September 2026
Unprompted review
WPA logo

Reply from WPA

Good morning Josephine. We're glad to hear we have been helpful to you, and hopefully you are feeling better. Best wishes, WPA

Rated 5 out of 5 stars

Nice personal experience

Nice personal experience, they fix problems and listen, customer service elsewhere is largely absent these days so the fact they care is refreshing.

11 September 2026
Unprompted review
WPA logo

Reply from WPA

Good morning Deel, and thanks for your review. We pride ourselves on the service you received, so thanks for taking the time to let us know. Best wishes, WPA

Rated 5 out of 5 stars

Super quick

Super quick, friendly and professional and always kept up to date with situation. Excellent service.

11 September 2026
Unprompted review
WPA logo

Reply from WPA

Good morning, and thanks for your kind review. We're really glad to hear that you had such a good experience with us. Best wishes, WPA

Rated 5 out of 5 stars

Health insurance made personal and simple

Health insurance was breaking my mind but finding Nina made it a breeze. She makes everything so easy!
I was paying a third of my new coverage monthly premium just for dentistry!! Now I have full health cover, including pertinent extras, at an affordable price, with cashback options.

The personal service you receive and the knowledge is superb. I cannot recommend Nina and WPA enough.

Thank you so much

1 September 2026
Unprompted review
WPA logo

Reply from WPA

Good afternoon Hannah, and thanks for your review. We're really glad to hear that you had such a good experience and that Nina was so helpful. Best wishes, WPA

Rated 5 out of 5 stars

Very good experience with Sophie

Had a very good experience with Sophie today. She was courteous and helpful in getting my claim started and explained clearly next steps and the benefits I am entitled to under my current cover.
I am on WPA through my employer and completely happy about their service over the last few years: they're consistently easy and friendly to deal with and so far they have never declined a claim that was supported by a referral.

11 September 2026
Unprompted review
WPA logo

Reply from WPA

Good afternoon Diego, and thanks very much for your review. We're really glad to hear that you have had such a good experience with us and that Sophie was so helpful. Best wishes, WPA

Rated 5 out of 5 stars

The whole process is simple and…

The whole process is simple and straightforward and receiving payments so swift. The whole process is completed in a few days. If you have any questions the staff are very helpful and happy to process for you if needed.

4 September 2026
Unprompted review
WPA logo

Reply from WPA

Good afternoon Marcia, and thanks for your review. We're really glad to hear that you have had such a smooth claiming experience with us. Best wishes, WPA

Rated 5 out of 5 stars

She was extremely helpful

She was extremely helpful, she went through all the information with me , she booked me the appointment with the Alexandra hospital ,she helped me to download WPA app, very happy

10 September 2026
Unprompted review
WPA logo

Reply from WPA

Good morning Viann, and thanks for your review. We're really glad to hear that you had such a positive experience with our staff. Best wishes, WPA

Rated 5 out of 5 stars

Lucy was very clear supportive and…

Lucy was very clear supportive and understanding throughout my conversation with her. I found it much easier than using the app which needs making more intuitive, it is difficult to navigate and locate things (in my opinion). The process during the phone call and afterwards was perfect.

10 September 2026
Unprompted review
WPA logo

Reply from WPA

Good morning Gavin. We are glad that Lucy was so helpful, but we hear your comments on the app and will feed them back for you. Best wishes, WPA

Rated 5 out of 5 stars

Fantastic service

Sophie is a real credit to WPA. Any company would be lucky to have her as a member of their team.
Sophie was friendly, professional and knowledgeable.
I’ve spoken to Sophie before and she’s consistently great at her job.
Well done Sophie!

10 September 2026
Unprompted review
WPA logo

Reply from WPA

Good morning Colin, and thanks for your kind review. We'll pass your feedback on to Sophie for you. All the best, WPA

Rated 5 out of 5 stars

Sophie at WPA was incredibly helpful…

Sophie at WPA was incredibly helpful today. Despite a terrible phone line, she made sure to call me back herself even leaving my husband a message when she couldn't get through and got everything sorted.

10 September 2026
Unprompted review
WPA logo

Reply from WPA

Good morning Sabin. We're really glad to hear that you have had such a good experience - thanks for taking the time today to let us know! Best wishes, WPA

Rated 5 out of 5 stars

WPA Very Helpful

WPA have been very helpful in agreeing to cover annual testing post my recent operation. It is important that this is checked to ensure no new polyps grow.
They told me what they needed from the Consultant which I provided and then I received confirmation that they would cover it.

10 September 2026
Unprompted review
WPA logo

Reply from WPA

Good morning Lesley, and thanks for your feedback. We're glad to hear that you have found us so helpful. Best wishes, WPA

Rated 5 out of 5 stars

Special thank you to Hollie

Special thank you to Hollie - she was so kind and understanding and helpful when I wanted to chat through my options following a recent experience and diagnosis.

10 September 2026
Unprompted review
WPA logo

Reply from WPA

Good morning Alex. We'll be sure to pass your kind feedback on to Hollie for you. All the best, WPA

Rated 4 out of 5 stars

I have put a claim in for going to the…

I have put a claim in for going to the dentist and after providing receipt my claim was granted now waiting for money to go into my bank.

7 September 2026
Unprompted review
WPA logo

Reply from WPA

Good morning Allan, and thanks for your review. We're really glad to hear that you have had such a smooth claiming experience with us. Best wishes, WPA

Rated 5 out of 5 stars

Longstanding customer

I have used WPA for many years and have never found them to be anything other than friendly and helpful over the phone.
Claims are dealt with swiftly too.

3 September 2026
Unprompted review
WPA logo

Reply from WPA

Good afternoon Paul, and thanks for your review. We're really glad to hear that you have consistently had such positive experiences with us. Best wishes, WPA

Rated 5 out of 5 stars

The people at WPA are always helpful, friendly and efficient!

The people at WPA are always helpful, friendly and efficient. They arrange for things to be sorted quickly and are always very empathetic to people’s concerns. Thank you to you all at WPA.
Elaine

10 September 2026
Unprompted review
WPA logo

Reply from WPA

Good afternoon Elaine, and thanks for your review. We're really glad to hear that you've had such a good experience with us. Best wishes, WPA

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