Working Class Heroes logo
Visit website

Working Class Heroes Reviews 

1,185
•
TrustScore 4.5 out of 5

4.5

Men's Clothing Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 386 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift and efficient delivery service, with many items arriving promptly and often faster than anticipated. They are highly satisfied with the quality and extensive range of products, finding them accurately described and competitively priced. The overall service is frequently highlighted as excellent, making the ordering process straightforward and pleasant. However, some customers also noted issues with order fulfillment, such as parcels not being delivered or receiving incorrect items. A few reviewers also reported difficulties with sizing and experienced slow or unhelpful customer service when trying to resolve problems or process returns.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product, often praising the quality, design, and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and reasonable pricing... See more

Service

Customers had positive experiences with service, often highlighting its reliability, speed, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with the ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased the iconic Pennington cagoule from working class heros. The cagoule is brand new and the colour is exactly how it is shown in the picture. It was £60 cheaper than a lot of pla... See more

Rated 5 out of 5 stars

I recently purchased a north face Himalayan down parka jacket from working class heros. The jacket is brand new and the colour is exactly how it shows in the picture. It was £140 cheaper than a lot of... See more

Rated 5 out of 5 stars

So I’ve saw previous reviews regarding refunds / communication etc - bit apprehensive tbh I returned a jacket on the 14th jan A young lady called Ellysha kept me informed of my refund through t... See more

Rated 5 out of 5 stars

Amazing shop! Can’t believe I never heard of them. Placed my order Friday, it arrived following Monday already on standard shipping. Rather than sending aggressive selling emails they keep you updated... See more

Company details

  1. Men's Clothing Store
  2. Bags and Luggage Store
  3. Clothing Store
  4. Shoe Store
  5. Skateboard Shop
  6. Women's Clothing Store

Written by the company

Working Class Heroes was established in 2006, initially selling skate, surf and street clothing from all around the globe to the good people of Ulverston. As WCH has grown so has the brand mix, website and shop. We're at 44 Market Street, swing in for a beer, a tee and a chat.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,185)

385 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service by genuine outdoor enthusiasts

You can buy with confidence from Working Class Heroes. My Patagonia jacket was delivered very promptly, in its original, unopened packaging, and in perfect condition. The item description on the WCH website was very accurate, particularly with regard to sizing. It is obvious that WCH do not sell products that they have not tested themselves, and are prepared to endorse.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Lack of contact

I am still waiting for confirmation that my returned items have been received and my refund will be processed. I sent them back over two weeks ago

26 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look