Wool and the Gang Reviews 

6,810
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the wool and yarn, often highlighting its beauty, softness, and wide range of vibrant colors. Many appreciate the clear, easy-to-follow instructions and helpful video tutorials provided with the kits, making projects enjoyable for all skill levels. The ordering process is frequently described as easy and convenient, with products arriving promptly, well-packaged, and in good condition. However, some customers noted issues with yarn quality, specifically mentioning knots, joins, or difficulty unwinding the yarn from the ball. A few other people also felt that delivery could be slow or had problems with specific carriers, leading to delays. Additionally, some reviewers found certain instructions or patterns to be less specific, contain errors, or lack sufficient visual guidance. There were also mentions of colors appearing different online compared to the physical product.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the beautiful, soft, and high-quality yarn,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the yarn and wool as beautiful,... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the fast and... See more

Order

Customers had positive experiences with order, often praising the ease of use of the website and the prompt... See more

Instructions

Consumers generally express satisfaction with the instructions, often finding them clear, easy to follow, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really recommend. I'm am experienced knitter but somewhat rusty. The clear instruction and easy to access videos are invaluable. The techniques have changed over the years. It's great to lear... See more

Rated 5 out of 5 stars

The yarn is beautiful, vibrant and soft, I’m knitting the cardigan kit for my daughter as a birthday present and we chose different colours to the pattern suggestion. I have almost completed the cardi... See more

Rated 5 out of 5 stars

As a returning knitter, after a 20 year break, my wool and the gang project has been a great way to get my confidence back and my enjoyment of knitting. The pattern is very easy to understand and the... See more

Rated 5 out of 5 stars

I am a rank beginner at crochet and although the project was said to be “for beginners” I worried I wouldn’t be able to follow the directions. No problem! Perfectly clear step by step instruction and... See more



Company details

  1. Yarn Store

About Wool and the Gang

Written by the company

FASHION MADE BY YOU.

Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.

We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.

Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.

We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!

We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.

Thank you so much in advance for your patience, heart you!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 97% of negative reviews

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4.4

All reviews

(6,810)

423 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New knitter

As someone new to knitting, these kits have been awesome! Clear instructions, video tutorials and beautiful wool. I cannot recommend Wool & the Gang highly enough.

23 February 2026
Rated 3 out of 5 stars

Delivered promptly

Delivered promptly. Quick reply to my question, kit directions somewhat unclear.

27 February 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hi Christine,

Thank you for your feedback!

We are sorry to hear you found the pattern for the Wanderer Bag somewhere unclear. If you did get stuck at some point, please reach out directly via the below link and our crochet guru will be able to help you!

https://woolandtheganghelp.zendesk.com/hc/en-us/requests/new

Best Wishes,
Customer Service | Wool and the Gang

Rated 5 out of 5 stars

Gorgeous

Really easy to order, delivery was quick and secure. The yarn is beautiful to work with, knits up well. The pattern was easy to follow.

27 February 2026
Rated 2 out of 5 stars

Delayed Delivery

The product is great. Deliver was terrible. It should not take 3 weeks to arrive. I did not get the kit until less than 48 hours before I needed to give it as a gift. I ordered based on 5 days max for order to ship, and 5 hours to complete. I’m a slow knitter, but I thought that I would have at least a few more days to knit. Contacted Wool and they kept telling me to check tracking. I did, and no help, just “delayed.” No delivery date posted.
Not sure that I’ll order here, again.

22 February 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hi Nancy,

Thank you for taking the time to share your feedback, and we’re really sorry to hear about your delivery experience. We completely understand how stressful it must have been to wait so long, especially when you ordered with plenty of time and needed the kit for a gift.

While we aim for smooth and timely delivery on every order, delays can unfortunately occur once parcels are with the courier, and we’re sorry this caused such inconvenience. USPS have encountered delays in delivering and issues with updating their tracking links. This is something we are currently reviewing ourselves.

Please don't hesitate to reach out if you need any assistance.

Best Wishes,
Wool and the Gang | Customer Service

Rated 5 out of 5 stars

Very pleased.

All of the items were in stock and everything arrived in one box, on time. All the dye lots were correct as well. I was also concerned about the tariffs inflicted on imported items but WATG responded quickly to me.

26 February 2026
Rated 4 out of 5 stars

Back to knitting

I just got back into knitting again and thoroughly enjoyed creating the hat package that I purchased the material was amazing however, I would have wanted a pattern without seam knitting circular in the round. If you have more patterns with this style of knitting, I would purchase another hat package.

26 February 2026
Rated 5 out of 5 stars

I really recommend

I really recommend. I'm am experienced knitter but somewhat rusty. The clear instruction and easy to access videos are invaluable. The techniques have changed over the years. It's great to learn new skills
The wool is really nice quality.
If I were to offer some constructive feedback; the website could show all colour options for all pattern.

19 February 2026
Rated 4 out of 5 stars

Packaging+, Raffia not so much

I like the packaging, and the instructions are easy to follow. However I find the raffia more difficult to use than had expected for a project rated as Easy. I'm off to a slow start: have had to frog my work a couple of times and I am hoping it gets easier once I can get a couple of rows behind me

19 February 2026
Rated 2 out of 5 stars

Hero cardigan

Hero cardigan - as a relatively experienced knitter I thought this would be simple ! Nope, quality of the needles, wool and instructions all shocking, the finished article got 2 wears before it hit the bin, it pilled and bobbled, and at £133 with a discount an expensive mistake I will not make again, this really is a bit of a scam

18 March 2026
Unprompted review
Wool and the Gang logo

Reply from Wool and the Gang

Hello Sian,

We’re really sorry you feel this way.

We always aim to deliver the highest quality of wool and to ensure our patterns are as accessible and enjoyable as possible, so it’s disappointing to hear the Hero Cardigan didn’t meet your expectations.

Regarding the pilling you experienced, we completely understand how frustrating that can be. Pilling is a natural process that can happen with wool products, especially in areas where the garment experiences friction. Sometimes even the knitting process itself (or carrying your project around in a bag) can be enough to cause early pilling.

We also want to reassure you that pilling is not a reflection of poor yarn quality. Because our super chunky wool is designed to be beautifully soft and luxurious, the fibres are looser than in a tightly spun or firmer yarn, which means pilling can occur more easily. This is very normal for this type of wool and can happen with any of our wool yarns.

Our team also has some very handy tricks to help manage and reduce pilling if it ever occurs, and we’d be more than happy to share those with you. If you'd like, please feel free to reach out — we’re always here to help.

https://woolandtheganghelp.zendesk.com/hc/en-us/requests/new

Best Wishes,
Wool and the Gang | Customer Service

Rated 5 out of 5 stars

Cable Bomber Kit is everything …

I finally ordered the cable bomber kit after eyeing it for heats. It’s a really nice pattern that came together easily. The yarn is very warm and cozy! I receive many compliments when I wear it.

10 February 2026

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