Wool and the Gang Reviews 

6,812
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally beautiful quality of the yarn and the wide range of fabulous colors available for their creative projects. People consistently find the clear step-by-step instructions and helpful online video tutorials to be wonderfully useful for both beginners and experienced makers. Buyers are also delighted with the lovely, well-packaged items that arrive promptly in excellent condition. However, some customers also noted that package deliveries can occasionally be quite slow or experience frustrating shipping delays. A few reviewers additionally mentioned encountering unexpected knots or multiple joins within the yarn balls while working on their handmade creations.

What people talk about most

Product

People report positive experiences with product, highlighting the high quality and beautiful range of... See more

Quality

Customers consistently report satisfaction with quality, highlighting that the wool and yarn are soft,... See more

Delivery service

Clients share positive opinions on delivery service, noting that items are generally shipped quickly,... See more

Order

Consumers find order to be positive, highlighting a smooth and easy website experience along with prompt... See more

Instructions

Users describe positive interactions with instructions, finding the patterns very clear and easy to follow.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really recommend. I'm am experienced knitter but somewhat rusty. The clear instruction and easy to access videos are invaluable. The techniques have changed over the years. It's great to lear... See more

Rated 5 out of 5 stars

The yarn is beautiful, vibrant and soft, I’m knitting the cardigan kit for my daughter as a birthday present and we chose different colours to the pattern suggestion. I have almost completed the cardi... See more

Rated 5 out of 5 stars

Overall a happy customer. This Company is rather expensive, but has great offers that l make use of. There's a super selection of yarns in a wide range of fabulous colours. Products arrived... See more

Rated 5 out of 5 stars

I am a rank beginner at crochet and although the project was said to be “for beginners” I worried I wouldn’t be able to follow the directions. No problem! Perfectly clear step by step instruction and... See more



Company details

  1. Yarn Store

About Wool and the Gang

Written by the company

FASHION MADE BY YOU.

Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.

We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.

Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.

We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!

We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.

Thank you so much in advance for your patience, heart you!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(6,812)

425 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the wools

Love the yarns -- I favor cotton or wool. Colors sometimes not quite what I expected, and often many are not available. Sales notices can be misleading as the reduction is only available for a few colors.

14 January 2026
Rated 4 out of 5 stars

Great starter kits

My son bought me a starter kit for Christmas and I soon knitted a lovely bobble hat. I then ordered more wool and have also knitted a cushion cover and a scarf. The quality of the kits is extremely good. The crazy sexy wool is soft and luxurious. Now looking for my next project.

8 January 2026
Rated 5 out of 5 stars

Feeling good about Feeling Good

I received three balls of Feeling Good Yarn in eucalyptus green for a Christmas gift from my granddaughter. I had admired this yarn while she was working on a project. I loved the yarn and the color so much that I decided to knit a sweater and needed to purchase additional yarn. The pattern I chose, Happy Cardigan, was only available by kit. I requested the pattern and was sent the directions to print at home. Thank you Wool and the Gang for allowing me to do this. The yarn is knitting up so beautifully and is so soft. I appreciate that your products are available from DMC in New Jersey, USA.

6 January 2026
Rated 4 out of 5 stars

Nice, but sheds a ton

Nice website, nice branding, nice color options, fair pricing. But this yarn sheds so intensely, that everything my sweater comes into contact with (sofa, jacket, jeans) ends up with a layer of fuzz on it.

13 January 2026
Rated 2 out of 5 stars

Unhelpful attitudes

I love the quality product that Wool and the Gang puts out however their service has been less than ideal. I had trouble with my adress in one of my orders and instead of being helpful and telling me they’d get right on that, they told me I should have been quicker in my response time. Very unhelpful. I’ve also waited now 7+ business days for my order and still nothing. Not even an update.

9 January 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hi Abby,

Thank you for your feedback!

We completely understand how stressful address issues and delivery delays can be.
While we do rely on quick responses to ensure changes can be made before an order ships, the way this was communicated to you should have been far more helpful and considerate. We’re sorry that wasn’t the case.

Regarding your order, we have just checked and it is actually showing as delivered! Can you please reach out via the below link:

https://woolandtheganghelp.zendesk.com/hc/en-us/requests/new

Best Wishes,
Wool and the Gang | Customer Service

Rated 5 out of 5 stars

Delivered promptly though damaged…

Delivered promptly though damaged package but all in tact and with another ball of wool .Nice gesture but won’t use it because it’s not pure wool. Will gift it.
Lovely snood knitted in beautiful alpachino merino. It’s gorgeous to wear in bubble gum pink!!!

7 January 2026
Rated 5 out of 5 stars

So glad to find a brand that values ethical sourcing!

So glad to find a brand that values providing a quality product while being intentional about the sourcing of the fibers and labor that goes into producing them. The cotton yarns I bought are so soft and are just as described. There was a small issue with delivery, but the Wool and the Gang team resolved the issue right away!

9 January 2026
Rated 5 out of 5 stars

I’ve reached out to the customer…

I’ve reached out to the customer service team a few times for various things - stock updates, support with an incorrect order. They’re always so efficient and helpful in their response and that makes such a difference. Most recently I ordered a knitting kit and one of the colours arrived different from what I expected from the website picture. They sent me a drop off QR code no problem at all, and told me to just give my exchange request in the package. They managed my expectations up front telling me it could be 10 days so it was a wonderful surprise to have the new wool with me within a week of drop off. And to top it off the product is such high quality and patterns so easy to follow. Love this company and hope they keep on going strong!

6 February 2026
Unprompted review

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