Wollaston MINI Reviews 

162
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This is my third Mini through Wollaston and their customer service is brilliant. Jack was extremely patient as I looked at all the different models & options, and he was very knowledgable about Minis.... See more

Rated 5 out of 5 stars

We have just puchased a almost new Mini Countryman JCW from Wollaston Mini. The process went so smooth as we collected the car on Saturday. Can we say the young lady Hayley truly looked after us du... See more

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Rated 5 out of 5 stars

Fantastic experience at this MINI dealer! Bought a JCW from here this week, absolutely love it, from start to finish Kyle has been the model salesman! Professional, courteous, friendly and spent time... See more

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Rated 5 out of 5 stars

From 1st contact with Paul Jones our experience of picking up our mini convertible was 1st class. Paul was very welcoming very attentive and a pleasure to deal with would recommend to family and frien... See more

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4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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4.7

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(162)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb bodyshop customer service

Contacted Wollaston mini body shop about repairs needed to my car. They took the hassle away and kept me informed throughout the process. They truly went above and beyond so I could have a replacement car whilst mine was being repaired. My mini came back fully repaired and looking fantastic. A big thank you to Mark, Ashley and the team. Would definitely recommend!!

4 May 2023
Unprompted review
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Reply from Wollaston MINI

Hi Tammasyn, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the Body shop team provided brilliant customer service and delivered a positive experience. We appreciate your feedback and are glad your MINI is back to you looking fantastic!

Rated 5 out of 5 stars

Wollaston Mini - First Class Service

After a comprehensive search online found the JCW Mini I wanted at Wollaston Mini. Phoned and spoke to Debbie and made an appointment to view the car. The car was ready for us to view when we arrived and Debbie came straight out to and show us the Mini. We we went on a test drive, which was very comprehensive, dual carriage way, town and country roads and even through a village. We covered all areas of driving used on a daily journey. Perfect. Decision made we were having the Mini. Debbie helped us through all the paperwork and had the car ready for us to pick up on the agreed date. I would recommend anyone to use Wollaston Mini.

8 May 2023
Unprompted review
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Reply from Wollaston MINI

Hi, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Car Sale

The process was very straightforward and the Group Buyer responsible Mr Sid Singh was extremely prompt, communicative and attentive. The driver Grant who was sent to collected the vehicle was polite , professional and very thorough. Following a visual validation of the Mini and documentation, funds were transferred within 15-minutes and the car driven away.

5 May 2023
Unprompted review
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Reply from Wollaston MINI

Hi Paul, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear the team provided brilliant customer service when purchasing your MINI! Take care and thank you for your business.

Rated 5 out of 5 stars

Superb customer service

Superb customer service. Really considerate sales team and a lovely atmosphere. Each team member was friendly - the direct sales person extremely helpful, knowledgeable, and understanding.

23 April 2023
Unprompted review
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Reply from Wollaston MINI

Hi Tracey, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear the team provided brilliant customer service and we look forward to sharing your positive comments with them!

Rated 5 out of 5 stars

Just sold my wife’s Mini Cooper S to…

Just sold my wife’s Mini Cooper S to Wollaston Mini through Carwow. The process was very straightforward and the Group Buyer responsible Mr Sid Singh was extremely prompt, communicative and attentive. The car was sold Monday and after a small amount of correspondence, the car was collected Friday afternoon by Grant who was a seasoned and highly experienced representative. Following a visual validation of the Mini and documentation, funds were transferred within 15-minutes and the car driven away.
All in all, a pain free and professional sale process that I don’t hesitate to fully recommend.

28 April 2023
Unprompted review
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Reply from Wollaston MINI

Hi, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear the team provided brilliant customer service and we look forward to sharing your positive comments with them. Take care and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Stellar Customer Service and Products

The customer service is second to none. I ordered a Mini Electric and although it took 5ish months to arrive I was updated every two weeks on the progress. When the time came to pick it up all the paperwork was done via email and the unveiling was very personal. More than happy with the car and the service.

19 April 2023
Unprompted review
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Reply from Wollaston MINI

Hi Gordon, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear the team were very helpful and delivered a positive experience. Take care and enjoy your new purchase! We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

This is the third gorgeous mini I’ve…

This is the third gorgeous mini I’ve had from Wollaston MINI. As always, great customer service, quick, helpful and non pushy sales team make for an enjoyable experience. Big thank you to Kyle Mock for being a true professional and a genuine all round nice guy.

19 April 2023
Unprompted review
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Reply from Wollaston MINI

Hi Victoria, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear Kyle provided brilliant customer service and we look forward to sharing your positive comments. Take care and we look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Kyle was extremely professional

Kyle was really helpful, warm and friendly and made the whole experience of purchasing my new mini really enjoyable. He kept me up to date with progress and even though I was extremely late for my last appointment to collect my new car, due to receiving some bad news about a family member’s illness, Kyle made me a coffee and did not rush me at all. Overall, a really great experience and I love my new car.

17 April 2023
Unprompted review
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Reply from Wollaston MINI

Hi Dawn, thank you for taking the time to leave us a fantastic five star review! We're very glad to hear Kyle delivered brilliant customer service and we look forward to sharing your positive feedback with him. Enjoy your new car and we look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Wonderful customer service from the start

Was thinking about getting a new car, not really looking forward to the process. Popped in to Wollaston Mini with no prior appointment, just on the off chance. Was lucky enough to meet Kyle who was superb on the day, made me feel very welcome, nothing was rushed. Fast forward a few months and I’m super pleased with my new car. The comms from Kyle throughout were superb, not too much like you thought it was bugging you but enough to keep you aware of progress. Handover process was brilliant too. Great job Wollaston Mini and great job Kyle. Will deffo be back!

1 April 2023
Unprompted review
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Reply from Wollaston MINI

Hi Sam, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear Kyle provided brilliant customer service and delivered a positive experience for you. Take care and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Took control and got the job and…

Took control and got the job and decision done 😂. Gave me a great deal, extremely quick service and the car is gorgeous.

3 April 2023
Unprompted review
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Reply from Wollaston MINI

Hi Paula, thank you for taking the time to leave us a fantastic review. It's fantastic to hear that you had such a great experience and that the team delivered a positive experience for you. Take care and we look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Nothing is too much trouble!

Whenever I use the Wollaston BNW/MINI Bodyshop I am never disappointed. The level of service is fab, quick and nothing is too much trouble. Mark & Ashley arranged my alloy wheel repair in a matter of days of me getting in touch, with door to door service - collecting & dropping off my car. You simply don’t get service like this in any industry let alone the car industry! Even after the repair was complete, and I had an issue with my seatbelt, they were flexible and accommodating and it was sorted no dramas! Really 5* service all the way! Thanks Mark and Ashley! JCW Louise

21 March 2023
Unprompted review
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Reply from Wollaston MINI

Hi Louise, thank you for taking the time to leave us a fantastic five star review! We are very glad to hear that Mark and Ashley were able to provide brilliant customer service and delivered a seamless experience for you. We will enjoy sharing your positive feedback with them both! Take care and thank you for your business.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, friendly and knowledgeable staff and a great experience overall and a special thank you to Josh for all his help

2 March 2023
Unprompted review
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Reply from Wollaston MINI

Hi Louise, thank you for taking the time to leave us a a fantastic five star review! We value your feedback and are pleased to hear that Josh provided excellent service and delivered a positive experience for you. Take care and we look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Purchased for the first time from…

Purchased for the first time from Wollaston MIN , amazing sales and dealer team , no pressure sales and made the handover special

4 March 2023
Unprompted review
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Reply from Wollaston MINI

Hi Richard, thank you for taking the time to leave us a a fantastic five star review! We value your feedback and are pleased to hear that the team provided excellent service and delivered a positive experience for you. Enjoy your new Mini and we look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Great service & team

Great service from Gareth and the whole team at Wollaston mini.
Very smooth & professional transaction and nothing to much trouble, also a fair price on the part exchange .
Woudnt hesitate to recommend to my friends.

14 February 2023
Unprompted review
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Reply from Wollaston MINI

Hi Mr Dolan, thank you for taking the time to leave us a fantastic review. It's great to hear that you had such a great experience and that the team were able to provide quality service and delivered a positive experience for you. Take care and we look forward to welcoming you back in the future!

Rated 5 out of 5 stars

I’ve just bought an amazing Mini Cooper…

I’ve just bought an amazing Mini Cooper from Wollaston Mini. The service received was excellent from the initial viewing to the handover. Adam was very personable and helpful with my questions particularly after we had taken delivery. Wollaston Mini is a class establishment.

6 January 2023
Unprompted review
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Reply from Wollaston MINI

Hi Helen, thank you for taking the time to leave us your five star review! We're so glad that you love your new MINI and that your experience with us exceeded all expectations! We'll look forward to speaking with you again in the future.

Rated 5 out of 5 stars

Gareth Will always go beyond what is expected of him. A huge pleasure to deal with. Thank you very much.

I have bought in excess of 50 cars, for my own personal use. Consequently I have dealt with some excellent garages and some of the worst. That was until I met Gareth, he has been the consummate professional, no hard sell, regular feedback and in these difficult times, the car arrived bang on time. An exceptional and enjoyable experience. However he then went beyond the call of duty, I was unable to drive,
no matter, the car was delivered by the utterly charming Richard. If you want to purchase a mini, Gareth must be your first port of call.He and his team are exceptional.

31 December 2022
Unprompted review
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Reply from Wollaston MINI

Hi Barbra, we're over the moon to read your kind words for Gareth and Richard! Thank you for telling us about your recent experience, we hope you have many happy driving miles in your new MINI.

Rated 5 out of 5 stars

Great service

I was looking at a mini for when I pass my test, made an enquiry and Kyle guided me through options to test driving to buying my dream car. They didn’t hound me every day and done their best to find me a car within my budget. The whole test drive to buying was a week and Kyle even stuck the L plates on my new car for me before I drove off

6 December 2022
Unprompted review
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Reply from Wollaston MINI

Hi Lindsey, thank you for your five star review.

Rated 5 out of 5 stars

Service was above and beyond

Service was above and beyond, right from by deliberation as to which car to have to the unveiling and my subsequent visit for help with how to use everything. Jack Coates was a star

1 December 2022
Unprompted review
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Reply from Wollaston MINI

Hi Mrs Abbott, thank you for your five star review.

Rated 5 out of 5 stars

Excellent

Keen to understand what car would best meet our needs. Could not have been more helpful.

3 November 2022
Unprompted review
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Reply from Wollaston MINI

Thank you for your five star review! So glad to read that we were able to find the right car that suits your needs.

Rated 5 out of 5 stars

Jack Coates sales personnel excellent…

Jack Coates sales personnel excellent customer service. Very knowledgeable about the car and answered any questions put to him . Great deal on the car . Thanks!!

22 September 2022
Unprompted review
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Reply from Wollaston MINI

Hi Michelle , that's great to hear! We'll be sure to let Jackknow that their help has been appreciated. Take care and we look forward to welcoming you back to Wollaston MINI in the future.

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