This is my third Mini through Wollaston and their customer service is brilliant. Jack was extremely patient as I looked at all the different models & options, and he was very knowledgable about Minis.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have just puchased a almost new Mini Countryman JCW from Wollaston Mini. The process went so smooth as we collected the car on Saturday. Can we say the young lady Hayley truly looked after us du... See more
Company replied
Fantastic experience at this MINI dealer! Bought a JCW from here this week, absolutely love it, from start to finish Kyle has been the model salesman! Professional, courteous, friendly and spent time... See more
Company replied
From 1st contact with Paul Jones our experience of picking up our mini convertible was 1st class. Paul was very welcoming very attentive and a pleasure to deal with would recommend to family and frien... See more
Company replied
Company details
Contact info
Bedford Road, NN1 5SZ, Northampton, United Kingdom
- 01604232000
- www.wollastonmini.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb bodyshop customer service
Contacted Wollaston mini body shop about repairs needed to my car. They took the hassle away and kept me informed throughout the process. They truly went above and beyond so I could have a replacement car whilst mine was being repaired. My mini came back fully repaired and looking fantastic. A big thank you to Mark, Ashley and the team. Would definitely recommend!!

Reply from Wollaston MINI
Wollaston Mini - First Class Service
After a comprehensive search online found the JCW Mini I wanted at Wollaston Mini. Phoned and spoke to Debbie and made an appointment to view the car. The car was ready for us to view when we arrived and Debbie came straight out to and show us the Mini. We we went on a test drive, which was very comprehensive, dual carriage way, town and country roads and even through a village. We covered all areas of driving used on a daily journey. Perfect. Decision made we were having the Mini. Debbie helped us through all the paperwork and had the car ready for us to pick up on the agreed date. I would recommend anyone to use Wollaston Mini.

Reply from Wollaston MINI
Car Sale
The process was very straightforward and the Group Buyer responsible Mr Sid Singh was extremely prompt, communicative and attentive. The driver Grant who was sent to collected the vehicle was polite , professional and very thorough. Following a visual validation of the Mini and documentation, funds were transferred within 15-minutes and the car driven away.

Reply from Wollaston MINI
Superb customer service
Superb customer service. Really considerate sales team and a lovely atmosphere. Each team member was friendly - the direct sales person extremely helpful, knowledgeable, and understanding.

Reply from Wollaston MINI
Just sold my wife’s Mini Cooper S to…
Just sold my wife’s Mini Cooper S to Wollaston Mini through Carwow. The process was very straightforward and the Group Buyer responsible Mr Sid Singh was extremely prompt, communicative and attentive. The car was sold Monday and after a small amount of correspondence, the car was collected Friday afternoon by Grant who was a seasoned and highly experienced representative. Following a visual validation of the Mini and documentation, funds were transferred within 15-minutes and the car driven away.
All in all, a pain free and professional sale process that I don’t hesitate to fully recommend.

Reply from Wollaston MINI
Stellar Customer Service and Products
The customer service is second to none. I ordered a Mini Electric and although it took 5ish months to arrive I was updated every two weeks on the progress. When the time came to pick it up all the paperwork was done via email and the unveiling was very personal. More than happy with the car and the service.

Reply from Wollaston MINI
This is the third gorgeous mini I’ve…
This is the third gorgeous mini I’ve had from Wollaston MINI. As always, great customer service, quick, helpful and non pushy sales team make for an enjoyable experience. Big thank you to Kyle Mock for being a true professional and a genuine all round nice guy.

Reply from Wollaston MINI
Kyle was extremely professional
Kyle was really helpful, warm and friendly and made the whole experience of purchasing my new mini really enjoyable. He kept me up to date with progress and even though I was extremely late for my last appointment to collect my new car, due to receiving some bad news about a family member’s illness, Kyle made me a coffee and did not rush me at all. Overall, a really great experience and I love my new car.

Reply from Wollaston MINI
Wonderful customer service from the start
Was thinking about getting a new car, not really looking forward to the process. Popped in to Wollaston Mini with no prior appointment, just on the off chance. Was lucky enough to meet Kyle who was superb on the day, made me feel very welcome, nothing was rushed. Fast forward a few months and I’m super pleased with my new car. The comms from Kyle throughout were superb, not too much like you thought it was bugging you but enough to keep you aware of progress. Handover process was brilliant too. Great job Wollaston Mini and great job Kyle. Will deffo be back!

Reply from Wollaston MINI
Took control and got the job and…
Took control and got the job and decision done 😂. Gave me a great deal, extremely quick service and the car is gorgeous.

Reply from Wollaston MINI
Nothing is too much trouble!
Whenever I use the Wollaston BNW/MINI Bodyshop I am never disappointed. The level of service is fab, quick and nothing is too much trouble. Mark & Ashley arranged my alloy wheel repair in a matter of days of me getting in touch, with door to door service - collecting & dropping off my car. You simply don’t get service like this in any industry let alone the car industry! Even after the repair was complete, and I had an issue with my seatbelt, they were flexible and accommodating and it was sorted no dramas! Really 5* service all the way! Thanks Mark and Ashley! JCW Louise

Reply from Wollaston MINI
Excellent customer service
Excellent customer service, friendly and knowledgeable staff and a great experience overall and a special thank you to Josh for all his help

Reply from Wollaston MINI
Purchased for the first time from…
Purchased for the first time from Wollaston MIN , amazing sales and dealer team , no pressure sales and made the handover special

Reply from Wollaston MINI
Great service & team
Great service from Gareth and the whole team at Wollaston mini.
Very smooth & professional transaction and nothing to much trouble, also a fair price on the part exchange .
Woudnt hesitate to recommend to my friends.

Reply from Wollaston MINI
I’ve just bought an amazing Mini Cooper…
I’ve just bought an amazing Mini Cooper from Wollaston Mini. The service received was excellent from the initial viewing to the handover. Adam was very personable and helpful with my questions particularly after we had taken delivery. Wollaston Mini is a class establishment.

Reply from Wollaston MINI
Gareth Will always go beyond what is expected of him. A huge pleasure to deal with. Thank you very much.
I have bought in excess of 50 cars, for my own personal use. Consequently I have dealt with some excellent garages and some of the worst. That was until I met Gareth, he has been the consummate professional, no hard sell, regular feedback and in these difficult times, the car arrived bang on time. An exceptional and enjoyable experience. However he then went beyond the call of duty, I was unable to drive,
no matter, the car was delivered by the utterly charming Richard. If you want to purchase a mini, Gareth must be your first port of call.He and his team are exceptional.

Reply from Wollaston MINI
Great service
I was looking at a mini for when I pass my test, made an enquiry and Kyle guided me through options to test driving to buying my dream car. They didn’t hound me every day and done their best to find me a car within my budget. The whole test drive to buying was a week and Kyle even stuck the L plates on my new car for me before I drove off

Reply from Wollaston MINI
Service was above and beyond
Service was above and beyond, right from by deliberation as to which car to have to the unveiling and my subsequent visit for help with how to use everything. Jack Coates was a star

Reply from Wollaston MINI
Excellent
Keen to understand what car would best meet our needs. Could not have been more helpful.

Reply from Wollaston MINI
Jack Coates sales personnel excellent…
Jack Coates sales personnel excellent customer service. Very knowledgeable about the car and answered any questions put to him . Great deal on the car . Thanks!!

Reply from Wollaston MINI
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







