Wolf & Badger Reviews 59,245

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 8,666 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and unique designs, often highlighting items like clothing and accessories as stunning and well-made. The delivery service is consistently described as prompt, reliable, and efficient, with many appreciating the personalized packaging and timely updates. The overall ordering process is also noted as easy and straightforward, contributing to a very positive customer experience. However, some customers encountered issues with their orders, such as receiving incorrect sizes or items, or experiencing delays and lost packages. A few people also mentioned that some products had an unpleasant odor or that the quality of certain items, like a swimsuit or a bracelet with red beads, did not meet their expectations.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many customers praise the high quality,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and efficient... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of items,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To celebrate our 22nd wedding anniversary I was looking for gifts with copper. Wolf & Badger had a 'Healing' bracelet with copper. This was perfect for my husband who had just finished chemo, so th... See more

Rated 5 out of 5 stars

EXCELLENT: There were a lot of complications with the delivery and returns (some my fault) and the customer support function was brilliant. I dealt with Kim and she was so helpful over a long period o... See more

Rated 5 out of 5 stars

Lovely bag purchased. Prompt and speedy delivery. Sadly I was disappointed with the item, not because it wasn't fit for purpose, far from it. It was ideal but for one fault, the leather had a stron... See more

Rated 5 out of 5 stars

Great customer service. A real living person engaged with me to find the package that DHL had mistakenly delivered to another address. It took a while but we did eventually find the package. Many tha... See more



Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Home Goods Store
  4. Jewelry Store

Written by the company

Wolf & Badger is home to the best independent, ethical and unique brands from around the world. You can shop online or in-store in London, New York & Los Angeles.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

59K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Order issue great service

I was missing an earring back from a pair of earrings I ordered and Charbel @ wolf and badger was so helpful, kept in touch and kept me updated every step of the way until the company sent me out new ones. Great experience

21 May 2026
Unprompted review
Rated 1 out of 5 stars

I never received it bc it was left on…

I never received it bc it was left on someone else’s porch and you guys haven’t done reimbursed or resent me anything.

14 May 2026
Wolf & Badger logo

Reply from Wolf & Badger

Hello, 

Thank you for taking the time to leave your feedback. 

We are so sorry to hear that you have not received your order, and for the disappointment this has caused you.

I can see that a team member has been in touch to assist with your enquiry and will continue to assist with resolving this.

If there is anything further we can do to help you please do not hesitate to get in touch.

Best wishes,
Daniel

Rated 3 out of 5 stars

The delivery service was too slow and…

The delivery service was too slow and necklace arrived too late for the occasion I needed it for

18 May 2026
Wolf & Badger logo

Reply from Wolf & Badger

Hello,

Thank you for taking the time to leave us your feedback.

We can only apologise for the delays your order encountered, and the inconvenience this caused you in not arriving in time for your event.

We endeavour to assist brands to deliver orders as quickly and efficiently as possible, and are so sorry this was not your experience with us this time.

I can see members of our team have been in touch with you, and your order has now been delivered.

If there is anything further we can do to assist you please do not hesitate to get in touch.

Best wishes,
Georgia

Rated 5 out of 5 stars

A beautiful gift

A beautiful gift, well described, delivered quickly and good value, a broad choice on the platform, interesting items, can’t think why I would want to shop anywhere else online

19 May 2026
Rated 5 out of 5 stars

Anniversary gift

To celebrate our 22nd wedding anniversary I was looking for gifts with copper.
Wolf & Badger had a 'Healing' bracelet with copper. This was perfect for my husband who had just finished chemo, so thought of it like a lucky talisman.
This well made item was presented nicely and arrived perfectly on time.
I wouldn't hesitate to use Wolf & Badger again.

13 May 2026
Rated 1 out of 5 stars

Very quick to respond and quick…

Very quick to respond and quick delivery. Kept up to date at all times.
Unfortunately the quality of the item was very poor so I had to return it.

19 May 2026
Wolf & Badger logo

Reply from Wolf & Badger

Hello,

Thank you for taking the time to leave your feedback. 

We're really pleased to hear you were happy with the delivery and timely responses, but are so sorry to hear your item did not meet your expectations and for the disappointment this has caused you. 

A team member will reach out to you shortly to discuss this further. 

Please do not hesitate to get in touch if there is anything further we can help you with.

Best wishes,
Georgia

Rated 5 out of 5 stars

Great customer service

Great customer service. A real living person engaged with me to find the package that DHL had mistakenly delivered to another address. It took a while but we did eventually find the package. Many thanks to Demit @ Wolf & Badger

15 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look