wodar.com Reviews 189

Still waiting to be contacted regarding my issues on my brand new tap! Even though they asked for contact details 2 days ago. My husband emailed 60 hours ago & he is also waiting for a reply.
Misleading company as there isn’t a contact number to call once you have purchased. The lady in Sales was rude & unhelpful!

I am unable to reply to your reply. The email address is my husbands I was pointing out that we had both been ignored. To inform people, I filled out a contact form on Monday, which was sent to me with my mobile number & I have still not been replied to to sort out my issue. Also my husbands email has still not been replied to!
*** you had not called me & I have filled out another form that was sent this morning. You have my email so pls email me & I ca provide my husbands email privately!!! Just so everyone knows you have not contacted me to resolve this & your lady who answers the phone in sales is rude & would not take a message or transfer a call. I only left a poor review to honestly inform others of my experience & your even worse customer care.

I’m so impressed with Wodar and the level of customer care I received. When I had an issue with my kitchen tap, Jonny couldn’t have been more helpful. He was friendly, responsive, and genuinely committed to putting things right.
The replacement tap was arranged quickly and without any hassle, and the whole experience left me feeling really well looked after. It’s rare to find a company that treats customers this thoughtfully, and I’m genuinely grateful for how smoothly everything was handled.
A huge thank you to Jonny and the team at Wodar — you turned a stressful situation into a really positive one.

Amazing service and products! Products are beautifully crafted and of superior quality. Service was second to none - refreshing to have such an easy exchange process after we ordered the wrong product. Thank you for delivering such a great service!

Amazing service from Wodar, the tap is very high quality, in fact for the cost of this how water tap, and the high quality of the tap itself, I am sure it would cost more, for just a normal tap from a kitchen showroom without the functionality of these taps.

This brand provided an amazing experience. The products are beautiful. I purchased the 4-in-1 tap featuring a dark brass finish and a sturdy brass spout. Absolutely breathtaking! Initially, I believed a brushed brass tap was necessary to complement handles from a different brand, so I overlooked the dark brass choice. Later, I realized the dark brass would be a superior match and reordered! Kudos to Jonny for his fantastic customer support!

I ordered a ProFlex tap and boiler system in mid December and after a couple of weeks I contacted the company to ask when my order would be delivered. They apologised for the delay and offered me a free extra filter. The order was delivered a week later. After the fitting of the tap I had a few operational queries which Jonny in Customer service answered very efficiently for me. I am very happy with the product and the level of service.

Amazing experience from start to finish with Wodar.

I was spoilt for choice with the designs (so many gorgeous options) but went for the black flex 4 in 1 tap. It’s a stunner - such a slick design and really sets the kitchen off - fees like a show piece. I absolutely love the pull out spray function as an extra. Love!

The customer service and delivery has been spot on. I would highly recommend to anyone.

I recently had an unfortunate incident where a part went missing from my order, and I reached out to Wodar for help. Jonny dealt with my query and issue straight away and was absolutely brilliant from start to finish.
His communication was excellent clear, quick, and genuinely sympathetic to our situation. He sourced the missing part and dispatched immediately and made sure everything was resolved without any hassle. It’s rare these days to find customer service that feels this personal and attentive.
Jonny went above and beyond to sort things out, and he’s a real credit to Wodar. Fantastic service, great communication, and overall a very positive experience. Look forward to getting our new tap installed. Thanks.

To look at the tap is amazing and does as it should but please before buy this tap read the reviews. The tap leaks after use and on reporting this to wodar you are told to check various things such as correct installation and water pressure.
On telling wodar all is as it should be they come up with another list of excuses instead of sending over the part needed to fix the dripping tap.
On spending a lot of money on the tap and a plumber it is leaking still and wodar know this is a common fault. Instead of appeasing the customer with a free part they come up with excuses for what is known as a common fault.

We purchased a tap from Wodar and after installation we found a small issue. Reported on Monday morning to the service desk and on Tuesday afternoon we received a new tap. Assistance was super fast and professional, recommend!! Thank you Jonny for assistance!

Excellent service

Absolutely fantastic.

Absolutely love my tap. It’s life changing. Great customer service from start to finish including the after care and support set up. Thank you. Would highly recommend.

Service is excellent, always helpful with good quality products. I've delt with Jonny alot and he couldnt have been more helpful

Wodar Taps are excellent value for money and look so expensive. I purchased the 4 in 1 boil and filter water, I am a convert as love both options, so much so I purchased two!

The customer service is exceptional. I had a small issue with one tap asked for advice and they just sent me a replacement tap (wish I could fit myself) within 2 days of my enquiry and over the Christmas period.

Thank you Wodar for creating these wonderful cost effective boiling and filter water taps.

Fantastic customer support.

We had a slight issue with our tap but nevertheless but Jonny from the customer support team reached out and was fantastic and got the problem resolved in quick time.

Useless company, ordered a tap which is 364mm in height, when I got it it was over 480mm, I said they sent the wrong product, they then said this was the new size and they have updated their website. so I am asking them which taps are 364mm high as this is the size i need (10x emails later and they still cant answer the question.) now they are saying yes the hole cut out is 35mm

Maybe british design, but clearly staff are not english and you get more responses after hours, again indicating they are just a box shift company

Really disappointing as the tap recieved looks good quality

I started off ordering 2 x 4in1 taps which were weeks and weeks late. No proactive communication from Wodar at all. And good luck with chasing them too! No one to speak to on the phone, no one bothers to reply on the live chat and only one generic email address which goes to a mystery bunch who you can't speak to in person. Sounds dodgy right?
Anyway, 2 weeks after the taps were installed in my kitchen, one of the pre-assembled fittings on the tap blows flooding out part of my kitchen and damaging the brand new woodwork. Did Wodar seem keen to rectify the issue? Of course not! Minimal communication and when I did get a response, they refused to send an engineer/technician to help and assess damage to the brand new kitchen. Said they would send a new tap next day which didn't turn up until days later meaning we were without running water in the kitchen. No support with claiming for damage from their component and ongoing non-existent customer service. Really really disappointing from what looks like a professional brand at premium prices. Stick with Qooker.

Great experience with this brand. Gorgeous items. I bought the dark brass 4in1 tap with solid brass spout. Stunning! I thought I needed a brushed brass tap to match handles from another brand so didn’t spot the dark brass option. I realised the dark brass would actually suit better and reordered! Thanks to Jonny who helped me - fabulous customer service!

Jonny provided absolutely outstanding customer service that transitioned me from an unhappy client to one with instilled confidence in the company and their products.