I ordered a sink and a tap. They look lovely. Unfortunately when the sink arrived I had a Quick look but didn’t take it out the packing as my plumber wasn’t ready. When I did lift it out I discovered... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
bought a 3-way tap from this company and had a little issue with it, but honestly their customer service was amazing! 💯 They got back to me so quickly and sorted it straight away – couldn’t have been... See more
Company replied
I am extremely impressed with this company and their products. I purchased a tap, one of the specialty hot water types. It was so much nicer than in the pictures, works perfectly and looks gorgeous in... See more
Company replied
We chose these taps because we wanted a) copper and 2) statement pieces. We chose a Flexi 3 in 1 Instant Hot Water Tap; 1 Industrial Single Lever 3 in 1 Instant Hot Water Tap and 1 industrial sing... See more
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Company details
Written by the company
Everyone knows Yorkshire for one thing... cups of tea. So it's hardly surprising that our entire operation is still co-coordinated from our Yorkshire offices. Quality, authenticity, and an all-encompassing innovation culture are the classic characteristics that give our customers trust and confidence in the Verossi brand. We understand the value of providing excellent customer service.
Contact info
United Kingdom
- hello@verossi.co.uk
- verossi.co.uk
4.2
Great
92 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service and replaced a…
Amazing customer service and replaced a part very quickly
13 April 2026
Unprompted review
The copper is BRONZE
I ordered a copper tap, to go with all of my copper kitchen appliances and handles etc. However their copper is BRONZE. The style was lovely and what I wanted but the colour was wrong and I contacted to return and it was very difficult. If you work normal hours the return process is near impossible. If you don’t live near friends and family they cannot accommodate a return. The false advertising meant I had to pay £15 for the return. They said because they can send out samples of the colour but I could not find this anywhere in the website. Bad experience.
2 February 2026
Unprompted review
Reply from Verossi
Hello Michelle,
Thank you for your feedback. We’re really sorry to hear that your experience didn’t meet expectations, especially as we always aim to provide both quality products and clear information to our customers.
We would like to clarify a couple of points that may help. The finish of our taps is described on our website, and we also offer samples so customers can check colours before purchasing. These can be arranged by contacting us directly, and we’re always happy to assist with this to avoid any uncertainty.
In terms of returns, our policy is outlined on our website for full transparency, we do not offer free returns. We tried to collect the item from you as this is a large item however I understand if this isn't convenient for you.
We do take concerns around product descriptions seriously and will review how the finish is presented to ensure it’s as clear as possible. However, we don’t feel that a 1-star rating fully reflects the product quality or the support offered, and we’re always open to resolving issues directly where we can.
If you would like to discuss this further, please don’t hesitate to reach out to us — we’d be more than happy to help.
Many thanks,
Emma
Brilliant taps
I’ve got two taps from Verossi. The 4 in 1 and a mixer tap and I love them both. Great customer service and also really good quality products. I recommend them.
17 February 2026
Unprompted review
Reply from Verossi
Hi Emily!
Thank you so much for your kind words! We're delighted to hear that you're loving both your 4-in-1 tap and mixer tap from Verossi. It means a lot to us that you’re happy with the quality and our customer service. Thank you for your support!
Many thanks,
Emma
I would highly recommend Verossi
I would highly recommend Verossi! Seamless service, arrived in a matter of days and exactly as described. We chose the gorgeous square style shower in chrome and our bathroom has never been the same since (in the best way possible). The overhead shower is our firm favourite!
18 March 2026
Unprompted review
Reply from Verossi
Hi Imogen,
Thank you for leaving us a 5 Star Review!
We are glad you received your shower promptly and love it!
We hope you continue to choose Verossi for any projects you have in the future.
Many thanks,
Emma
Had an issue and it was resolved in a…
Had an issue and it was resolved in a friendly and professional manner
23 February 2026
Unprompted review
Reply from Verossi
Hello Steve,
Thank you for leaving us a 5 star review we really appreciate it!
I'm glad we could resolve your issue in a prompt manner.
Thank you for choosing Verossi.
Many thanks,
Emma
Great tap, great service
Our tap was delivered promptly, it was an easy installation and it works great. We went with the Verossi Verani 4 in 1 tap in gun metal - it looks amazing!
6 March 2026
Unprompted review
Reply from Verossi
Hello Tom,
Thank you so much for your kind review! We're delighted to hear that your tap arrived promptly, was easy to install, and is working perfectly for you.
The Verossi Verani 4-in-1 tap is a fantastic choice—it's great to know you're loving both its look and performance. We really appreciate you taking the time to share your experience.
If you ever need anything else, we're always here to help!
Many thanks,
Emma
Excellent service and great product and…
Excellent service and great product and price. Very happy customer
21 March 2026
Unprompted review
Reply from Verossi
Hello Martin!
Thank you for taking the time to leave a great review on your new product, we are so glad you are happy with your experience with Verossi.
Thank you again for choosing Verossi, and if you ever need anything in the future, we’re always here to help.
Thanks,
Emma
Reply from Verossi
Hello Ell!
Thank you for taking the time to leave a great review on your new tap, we are so glad you love it and that the delivery was speedy.
Thank you again for choosing Verossi, and if you ever need anything in the future, we’re always here to help.
Thanks,
Emma
A fantastic sink and tap
I recently upgraded my old stainless sink to the Fireclay Ceramic Sink and Swan Mixer Tap from Verossi and I’m so pleased.
From start to finish the whole process was seamless. Delivery was very prompt within a few days and well packaged and in perfect condition.
The quality of the sink and tap is excellent, both solid and sturdy, beautifully made and as described. So easy to fit and install and it’s gave my kitchen a new lease of life.
Thank you Verossi!
2 March 2026
Unprompted review
Reply from Verossi
Hi Megan!
Thank you so much for your wonderful review!
We’re absolutely delighted to hear how pleased you are with your new Fireclay Ceramic Sink and Swan Mixer Tap. It’s great to know everything from delivery to installation went smoothly and that the quality met your expectations.
We love hearing that it’s given your kitchen a fresh new look—that’s exactly what we aim for!
Thank you again for choosing Verossi, and if you ever need anything in the future, we’re always here to help.
Thanks,
Emma
Not a great experience so far
Not a great experience so far. Ordered a Verossi Vandisso tap and have been sent an Ellsi Bishop tap!
Messaged them a few days ago to complain that the tap, to look at, wasn’t the same. The one I ordered has black symbol buttons on it but the one that arrived had white. I didn’t order the Ellsi tap because of the white buttons, I wanted black.
Upon further inspection, Ellsi branding is all over the order. Label on the box, the filter and stated on the delivery note. Didn’t find that at first because box was upside down and it was on there.
And it’s only because I had closely compared the 2 that I knew what I was looking at.
They have not responded to my initial message so I have followed up today with pictures and more details so will see how that goes.
Oh and there appears to be some missing parts and when I’ve taken the boiler tank out of the box water is coming out of it! Haven’t even told them about that bit yet as I’ve sent them 3 emails today already!
Will update if it is a positive outcome
19 February 2026
Unprompted review
Reply from Verossi
Good morning Cass,
Thank you for taking the time to write a review, we work closely with manufacturers to create top quality products this may be why there are some different branding on boxes and packaging. In regards to the indices we are very sorry about this, as discussed on email we have arranged for the correct ones to be sent to you.
The emails you sent originally were out of our opening hours however as soon as we opened we got this resolved for you. In regards to the missing parts we believe all parts are present as discussed with yourself on email, also the water residue seems to be from our testing we do not send used items out to our customers.
We really hope that we have resolved the issue you had with the tap and you would consider using Verossi again in the future.
Many thanks,
Emma
I had a problem with our kettle tap
I had a problem with our kettle tap and made the relevant enquiry.
I was delat with by Chloe who could have been more helpful so a big tick in the box there.
23 January 2026
Unprompted review
Reply from Verossi
Hello Tony!
Thank you for taking the time to leave such a lovely review.
We’re really pleased to hear that Chloe was able to help you with your tap enquiry and provide such a positive experience. We’ll be sure to pass on your kind feedback to her – it will mean a lot.
If you need any further assistance, please don’t hesitate to get in touch. Thanks again for choosing Verossi.
Kind regards,
The Verossi Team
Really happy with the product
Really happy with the product! Great quality and exactly what I wanted! Great customer service as well when there was a small fault in one of the parts on delivery. Was quickly rectified and a new part was sent out
16 January 2026
Unprompted review
Reply from Verossi
Hello Mr O C,
Thank you so much for your kind review!
We’re thrilled to hear you’re happy with the quality of the product and that it was exactly what you wanted. We also really appreciate your understanding regarding the small fault, and we’re glad our team was able to resolve it quickly for you.
Your support means a lot to us — thank you for choosing Verossi!
Many thanks,
Emma
I am extremely impressed with this…
I am extremely impressed with this company and their products. I purchased a tap, one of the specialty hot water types. It was so much nicer than in the pictures, works perfectly and looks gorgeous in my new kitchen. It has been in use for around 3 months now. I had one minor issue which was immediately resolved beyond my expectations. Highly recommend this company and would happily purchase from them again.
20 January 2026
Unprompted review
Reply from Verossi
Hello Michelle!
Thank you so much for taking the time to share such a thoughtful review. We’re absolutely delighted to hear how much you’re enjoying your specialty hot water tap and that it has been a great addition to your new kitchen.
It’s especially rewarding to know that the tap exceeded your expectations in both appearance and performance, and that our team was able to resolve your issue quickly and to your satisfaction. Providing both high-quality products and attentive customer service is something we truly value.
Thank you again for your recommendation and kind words. We would be more than happy to assist you again in the future and look forward to welcoming you back to Verossi.
Thanks!
Emma
Biometric hot water tap
Absolutely love my new verossi hot water tap. We chose to go with the biometric tap as we have grandchildren. Upon having it installed we set it up with my wife’s finger. After that we couldn’t get anyone else to register. After contacting verossi they were so very helpful and we managed to get the issue resolved. Great company excellent staff would thoroughly recommend to anyone. ❤️
9 January 2026
Unprompted review
Reply from Verossi
Good morning James!
Thank you so much for taking the time to share your positive experience!
We’re thrilled to hear that you’re loving your new Verossi hot water tap and that the biometric feature has given you extra peace of mind with your grandchildren around. While we’re sorry you initially had trouble registering additional fingerprints, we’re really glad our team was able to assist and get everything resolved for you.
Your kind words about our staff and service truly mean a lot to us. Thank you again for your recommendation and for choosing Verossi—we hope you enjoy your tap for many years to come.
Many thanks,
Emma.
Amazing product
Amazing product, customer service was excellent when I had a few questions before I purchased! Speedy delivery
5 December 2025
Unprompted review
Reply from Verossi
Good Morning Miss Tyler!
Thank you for your 5 star review!
I'm glad that you love your 'Amazing' product, and you are happy with the customer service, we are always on hand to help with any inquiries you have. Great news that you received your product quickly, this is good to hear.
Your feedback is greatly appreciated, and it helps us continue to improve the quality and service we provide. Should you have any suggestions or require further assistance, please do not hesitate to reach out. We would welcome the opportunity to earn a fifth star in the future.
Many thanks,
Emma
Love the tap
Love the tap, exactly what I needed. And the customer service was second to none - thank you!!
16 December 2025
Unprompted review
Reply from Verossi
Good Morning Sophie,
Thank you for your 5 star review we greatly appreciate it!
I'm so glad that you love your tap and were impressed with the customer service also.
Your feedback is greatly appreciated, and it helps us continue to improve the quality and service we provide. Should you have any suggestions or require further assistance, please do not hesitate to reach out. We would welcome the opportunity to earn a fifth star in the future.
Many thanks,
Emma
Great Customer Service
I had trouble with my Verossi boiler and was really impressed with the swift, polite and friendly way customer service helped me reach a solution.
12 December 2025
Unprompted review
Reply from Verossi
Good Morning Jeanne,
Thank you for your 5 star review, we are happy that you are impressed with you quick customer service and that you are happy with the outcome!
Your feedback is greatly appreciated, and it helps us continue to improve the quality and service we provide. Should you have any suggestions or require further assistance, please do not hesitate to reach out. We would welcome the opportunity to earn a fifth star in the future.
Many thanks,
Emma
Great Product and fast acting customer…
Great Product and fast acting customer service. Had an issue which was resolved within days. Really helpful!
27 November 2025
Unprompted review
Reply from Verossi
Good morning James,
Thank you for the 5 star review!
We are pleased to hear that your experience with Verossi’s customer service and products has been great.
Your feedback is greatly appreciated, and it helps us continue to improve the quality and service we provide. Should you have any suggestions or require further assistance, please do not hesitate to reach out. We would welcome the opportunity to earn a fifth star in the future.
Thank you again for choosing Verossi.
Emma
Very good quality products
I’d love to be giving my product 5 stars if it wasn’t for the issue of the hot water tap I purchased having a manufacturing fault with it I would be giving 5 stars for not only the quality but the service too.
When the tap was installed it had a drip leak from the operating lever I contacted verossi where I was asked to upload a short video of the issue I was then contacted saying they have diagnosed the issue being a faulty cartridge gave me easy instructions how to change it I was sent a new part in 2 days where I fitted it fixing the fault.
On inspection The original part fitted seemed to be missing a rubber seal washer causing the drip, even though they didn’t replace the whole tap leaving me no option to change the whole unit I understand why they send out replacement parts as long as they are not to complicated to change so overall I was very happy with the service I received.
I certainly do recommend the products this minor fault hasn’t put me off buying again from them.
25 November 2025
Unprompted review
Reply from Verossi
Good morning Paul,
Thank you for taking the time to share your 4-star review. We are pleased to hear that your experience with Verossi’s customer service and products has been positive.
Your feedback is greatly appreciated, and it helps us continue to improve the quality and service we provide. Should you have any suggestions or require further assistance, please do not hesitate to reach out. We would welcome the opportunity to earn a fifth star in the future.
Thank you again for choosing Verossi.
Regards Emma
Had a hot for 10 months which failed
Had a hot for 10 months which failed - replacement sent but tap totally different.
Verossi not interested in sorting the issues or for the incorrect replacement product sent - blaming manufacturer.
DO NOT USE VEROSSI - you have been warned!!
5 November 2025
Unprompted review
Reply from Verossi
Good morning Chris,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We have of course investigated your claim, and we are sad to say that you have left out many important factors relating to this issue.
Within your review you have indicated that we did not try and resolve this issue. This isn’t the level of service we aim to provide, we did everything we could to get this resolved for you under the warranty terms.
We understand how frustrating it must be to receive a replacement tap that doesn’t match your original product ordered, however the tap you ordered was re-designed by the manufacturer. Aesthetically it was slightly different in its height dimension. The was the only difference.
We tried to see if we could provide you with the original tap however this item has been discontinued.
Our team works closely with the manufacturer, however we have no control when the manufacturer choses to up date there designs whether this is atheistically or mechanically.
We made every effort to make this right for you, and when we were informed the exact tap could not be replaced, along with the updated replacement tap unit we offered you 2 filters as a good will gesture.
Kind regards,
Emma
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