Witham Timber Reviews 73

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Came down to your store on a Saturday and you're staff were very helpful and sorted us out very quickly with our timber, best time to go I reckon it can be very busy weekdays Cheers Witham Timber

Rated 5 out of 5 stars

Excellent quality fence panel. Free delivery takes around 8 days. Get a call the day before d day to confirm delivery in the next morning but we unfortunately still miss in just 30’ out for lunch. The... See more

Rated 5 out of 5 stars

I have used this company 3 times now what a difference I know we should expect good service we are paying after all but how often are we disappointed Not with Withams Timber excellent service go... See more

Rated 3 out of 5 stars

Very efficient service in the office but when the forklift driver came with my fence panels and some posts for another gentleman waiting with me he sat on his forklift on his phone and neither helped... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

Witham Timber - Suppliers of garden timber, including timber gates, fence panels, decking, railway sleepers & more, we deliver nationwide


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

73 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing experience

Amazing experience. Fantastic customer service, extremely efficient. Always connected directly to someone on the phone. Best of all, phenomenal, professional excellent delivery. Was given estimate of delivery time and text 20 mins before. Attentive, careful unloading of decking timber. Excellent…would highly recommend this company compared to others who give a 10 hour delivery window and then fail to turn up.

24 April 2026
Unprompted review
Rated 3 out of 5 stars

Unhelpful fork lift driver

Very efficient service in the office but when the forklift driver came with my fence panels and some posts for another gentleman waiting with me he sat on his forklift on his phone and neither helped or spoke to either of us. As we were both able OAP's I thought this was both lazy and rude !

18 March 2026
Witham Timber logo

Reply from Witham Timber

Thank you for your feedback. We're glad our office team were helpful, but we're sorry to hear about your experience in the yard.

This isn’t the standard we expect and we’ll be addressing it with the team. We appreciate you bringing it to our attention.

Rated 1 out of 5 stars

Misleading delivery charge's

The score on this platform tells the story - not great. They are part of the Lawson Timber group. They have a massive banner on their homepage stating free delivery over £350 only to find out that it’s only for certain items and the real cost for delivery is £60. If you want to know about this hidden delivery feature you’ll need to dig into their delivery policies. Deliberately misleading advertising.

14 October 2025
Unprompted review

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