Very poor Since being sold they have no idea what is going on. My 10 year old could run the accounts team more effectively. I would stay clear of- much better alternatives
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have emailed about customer conductivity issues i.e being blocked from accessing email or other services via your social wi fi have fully checked my system no faults.Have never heard back from you eve... See more
Company replied
Really poor pricing strategy. Not customer focused. Limited with their service and relying on third party to manage data.
I've been working with Wireless Social for over a year and I've been very happy with their services ever since. They offer more than you would expect from a WiFi provider and their team is always ther... See more
Company details
Written by the company
Leading Guest Wi-Fi supplier to the hospitality industry, counting over 600 well-known operators as customers. Better understand your guest behaviour, through our insights and reporting platform with benchmarking capabilities.
Contact info
First floor, Stirling House, Ackhurst Business Park, Foxhole Road, Chorley, PR7 1NY, Preston , United Kingdom
- 0800 561 0012
- hello@wireless-social.com
- www.wireless-social.com
2.9
Average
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Wireless Social
Happy new year and thanks for your great feedback
Great Company to deal with.
Very efficient, good customer service concise and easy to follow instruction when given.
Excellent service and back up although we have had very few problems at all.
20 December 2018
Unprompted review
Reply from Wireless Social
Happy new year. Thank you for your feedback, we really appreciate it.
In general really good
In general really good. Great group of people and brilliant product. The main way to make it better would be to work with clients to help them actually understand their data, how to use it and ultimately drive repeat visit.
19 December 2018
Unprompted review
Reply from Wireless Social
Hi James, thank you for your feedback. We look forward to working with you more on your analytics and guest engagement strategy in 2019.
Wireless Social
10/10 Support from Joey and Michael with one of our clients.
These guys respond quickly and always give help where needed.
19 December 2018
Unprompted review
Reply from Wireless Social
happy new year. Thanks for your kind words.
Reply from Wireless Social
Thank you for your feedback.
Have a great Christmas,
Matt
Fantastic Product,
Fantastic Product,
Good price point and really helpful ,informed staff.
We use it for Fully compliant GDPR data capture at 4 sites and Integrate into a CRM Platform seamlessly.
18 December 2018
Unprompted review
Reply from Wireless Social
Thank you for your fantastic rating.
Have a great Christmas
Matt
poor customer communication
have emailed about customer conductivity issues i.e being blocked from accessing email or other services via your social wi fi have fully checked my system no faults.Have never heard back from you even though you have been emailed numerous times previous.Now received this communication .Hence the average review
18 December 2018
Unprompted review
Reply from Wireless Social
Thank you for your review, we really appreciate your feedback. I have highlighted your comments to the support team and they will contact you shortly to make sure we get your issues resolved.
Matt
Honest people who care and listen to their customers
Honest people who care and listen to what's important for the customer, whilst providing a reputable and quality service.
18 December 2018
Unprompted review
Reply from Wireless Social
Thank you for your review. We really appreciate your feedback. I would love to know what we can do better for you in future so we can earn that extra star ;)
If you do have any further comments or feedback please email me at matt@wireless-social.com
Have a great Christmas
Matt
They just “get it right every week”!
They just “get it right every week”. We have a fully managed service where a member of the wireless social team check our Facebook and then send an email to our guests who have used the Wi-fi service. All we do is check the content (never had to make any changes yet!). Very reasonable pricing and an amazing service. Will definately continue using the service - thank you! Rueters Bar and Grill
18 December 2018
Unprompted review
Reply from Wireless Social
Thank you for your great feedback. Our Fully Managed Service is really taking off and its great to hear that you are loving the service.
Have a great Christmas.
Matt
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