Very poor Since being sold they have no idea what is going on. My 10 year old could run the accounts team more effectively. I would stay clear of- much better alternatives
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have emailed about customer conductivity issues i.e being blocked from accessing email or other services via your social wi fi have fully checked my system no faults.Have never heard back from you eve... See more
Company replied
Really poor pricing strategy. Not customer focused. Limited with their service and relying on third party to manage data.
I've been working with Wireless Social for over a year and I've been very happy with their services ever since. They offer more than you would expect from a WiFi provider and their team is always ther... See more
Company details
Written by the company
Leading Guest Wi-Fi supplier to the hospitality industry, counting over 600 well-known operators as customers. Better understand your guest behaviour, through our insights and reporting platform with benchmarking capabilities.
Contact info
First floor, Stirling House, Ackhurst Business Park, Foxhole Road, Chorley, PR7 1NY, Preston , United Kingdom
- 0800 561 0012
- hello@wireless-social.com
- www.wireless-social.com
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Very poor
Very poor
Since being sold they have no idea what is going on.
My 10 year old could run the accounts team more effectively.
I would stay clear of- much better alternatives
Really poor pricing strategy
Really poor pricing strategy. Not customer focused. Limited with their service and relying on third party to manage data.
The Team were quick to action my…
The Team were quick to action my request. Great service. Thank you
Supportive
Wireless Social team are extremely supportive and knowledgeable. Reports are very valuable and offer a powerful insight to your customers.
I will 100% recommned working with them.
Could not fault!
Response rate is always so quick and everyone is so helpful! Requests are actioned quickly and completed to a high standard.
Wireless Social have helped our company…
Wireless Social have helped our company a lot over the 18 months with not just the quality of product but also the support they offer. Natasha in particular has been a massive help in getting our venues setup and up to speed so we can seamlessly collect data.
Big thanks guys
Wireless Social is a great company to…
Wireless Social is a great company to work with. Not only is it a great product, with user-friendly reporting, but the team also provides excellent customer service and support.
Great to work with
Great to work with, have never been anything less than incredibly helpful and adaptive to the needs of our business.
Excellent company to work with
I've been working with Wireless Social for over a year and I've been very happy with their services ever since. They offer more than you would expect from a WiFi provider and their team is always there for you to help you achieve what you have in mind in order to enhance your business. They make it easy for you to track the progress of your marketing strategy, analyse the collected data and much more. Couldn't recommend them enough.
Great platform
Wireless Social has become an integral part of our marketing toolbox, from driving our database to customer insights and paid social campaigns. Big thanks to Connie, Will, and the WS team for all their support and great work 🙌
Great team and returns
The team at Wireless Social have been great at guiding us through the set-up process across 10+ sites.
So, far we've seen great returns - 13.5k added to our database and a 67% opt-in rate.
Excellent experience with Wireless Social
We begun working with Wireless Social in June 2022 with a rollout across our restaurant group. The account management and support we've received from them has been second to none, and the marketable data that we've obtained since we started using them has been invaluable.
Fantastic customer support
Fantastic customer support. They are always quick to respond and help me out with what I need

Reply from Wireless Social
First Class Service from Wireless Social
I’ve worked closely with Wireless Social in my position leading Marketing for a group of London Pubs & Restaurants this year and am happy with the fantastic service they provide, which is extremely beneficial to our business.
Rhi and Mike are extremely pleasant people to work with, they are always very thorough, efficient and patient.
Will definitely recommend!

Reply from Wireless Social
Excellent!
A few dealings with this company & a big shout out to Connie for her excellent service. She has really made a difference!

Reply from Wireless Social
Data-driven team
We have been working Wireless Social extensively this year across our restaurant and hospitality clients, and very impressed with the service. The team are data-oriented and ensure that your business is making the most of the platform. We look forward to continue working with them in the long-term, and seeing developments
Very professional outfit
Very professional outfit , highly recommend them , a company who really tries to please and very good tech guys !!
Wireless Social are amazing digital…
Wireless Social are amazing digital partners for our business. They are friendly, efficient and extremely knowledgeable.

Reply from Wireless Social
Amazing service
Amazing service, very quick correspondence and would recommend.

Reply from Wireless Social
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