Wireless Social Reviews 

29
•
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Very poor Since being sold they have no idea what is going on. My 10 year old could run the accounts team more effectively. I would stay clear of- much better alternatives

Rated 3 out of 5 stars

have emailed about customer conductivity issues i.e being blocked from accessing email or other services via your social wi fi have fully checked my system no faults.Have never heard back from you eve... See more

Company replied

Rated 1 out of 5 stars

Really poor pricing strategy. Not customer focused. Limited with their service and relying on third party to manage data.

Rated 5 out of 5 stars

I've been working with Wireless Social for over a year and I've been very happy with their services ever since. They offer more than you would expect from a WiFi provider and their team is always ther... See more

Company details

  1. Computer Support and Service Company

Written by the company

Leading Guest Wi-Fi supplier to the hospitality industry, counting over 600 well-known operators as customers. Better understand your guest behaviour, through our insights and reporting platform with benchmarking capabilities.


Contact info

2.9

Average

TrustScore 3 out of 5

29 reviews

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1-star

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2.9

All reviews

(29)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Very poor

Very poor
Since being sold they have no idea what is going on.
My 10 year old could run the accounts team more effectively.
I would stay clear of- much better alternatives

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Supportive

Wireless Social team are extremely supportive and knowledgeable. Reports are very valuable and offer a powerful insight to your customers.

I will 100% recommned working with them.

7 June 2023
Unprompted review
Rated 5 out of 5 stars

Wireless Social have helped our company…

Wireless Social have helped our company a lot over the 18 months with not just the quality of product but also the support they offer. Natasha in particular has been a massive help in getting our venues setup and up to speed so we can seamlessly collect data.

Big thanks guys

4 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company to work with

I've been working with Wireless Social for over a year and I've been very happy with their services ever since. They offer more than you would expect from a WiFi provider and their team is always there for you to help you achieve what you have in mind in order to enhance your business. They make it easy for you to track the progress of your marketing strategy, analyse the collected data and much more. Couldn't recommend them enough.

20 February 2023
Unprompted review
Rated 5 out of 5 stars

Great platform

Wireless Social has become an integral part of our marketing toolbox, from driving our database to customer insights and paid social campaigns. Big thanks to Connie, Will, and the WS team for all their support and great work 🙌

31 January 2023
Unprompted review
Rated 5 out of 5 stars

Great team and returns

The team at Wireless Social have been great at guiding us through the set-up process across 10+ sites.

So, far we've seen great returns - 13.5k added to our database and a 67% opt-in rate.

18 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Wireless Social

We begun working with Wireless Social in June 2022 with a rollout across our restaurant group. The account management and support we've received from them has been second to none, and the marketable data that we've obtained since we started using them has been invaluable.

29 June 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic customer support

Fantastic customer support. They are always quick to respond and help me out with what I need

11 January 2023
Unprompted review
Wireless Social logo

Reply from Wireless Social

Thank you Edd for your kind feedback

Rated 5 out of 5 stars

First Class Service from Wireless Social

I’ve worked closely with Wireless Social in my position leading Marketing for a group of London Pubs & Restaurants this year and am happy with the fantastic service they provide, which is extremely beneficial to our business.

Rhi and Mike are extremely pleasant people to work with, they are always very thorough, efficient and patient.

Will definitely recommend!

21 December 2022
Unprompted review
Wireless Social logo

Reply from Wireless Social

Thankyou for your kind review! :)

Rated 4 out of 5 stars

Excellent!

A few dealings with this company & a big shout out to Connie for her excellent service. She has really made a difference!

2 November 2022
Unprompted review
Wireless Social logo

Reply from Wireless Social

Thanks Adam, we love working with yourself and Fullers! We will pass this kind feedback on to Connie, thank you for taking the time to leave us a review

Rated 5 out of 5 stars

Data-driven team

We have been working Wireless Social extensively this year across our restaurant and hospitality clients, and very impressed with the service. The team are data-oriented and ensure that your business is making the most of the platform. We look forward to continue working with them in the long-term, and seeing developments

19 September 2019
Unprompted review
Rated 5 out of 5 stars

Wireless Social are amazing digital…

Wireless Social are amazing digital partners for our business. They are friendly, efficient and extremely knowledgeable.

13 May 2019
Unprompted review
Wireless Social logo

Reply from Wireless Social

Thank you for your lovely comments.

Rated 4 out of 5 stars

Amazing service

Amazing service, very quick correspondence and would recommend.

2 January 2019
Unprompted review
Wireless Social logo

Reply from Wireless Social

Happy new year. Thank you for your feedback and have a great 2019.

Rated 5 out of 5 stars

Very good ....

2 January 2019
Unprompted review
Wireless Social logo

Reply from Wireless Social

happy new year and thank you. We really appreciate your custom.

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