I have been a member for about 15 years and understand the reason for the changes over the years. I still use it for gifting, but only larger gifts to meet the minimum shipping. I do find it a bit a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
website is easy to use -- except for the address book. If I have 300 recipients, and the name is Will -- I can't hit "W" or page down, and there isn't an alphabet A-Z by last name anywhere... I have t... See more
Company replied
Easy and fast order service. You have great communication regarding orders. Only issue is the inability to get help with updating an address. I tried to call Fedex to update an address but I was tol... See more
Company replied
I appreciated the reviews/ratings of the top wine connoisseurs. I would have given this 5-stars if: 1) there was more description of the wine itself, including the region, estate, and actual vintage t... See more
Company replied
Company details
Written by the company
We created Wine.com to revolutionize the way people like you discover, buy, and enjoy wine. Being wine enthusiasts ourselves, we’re extremely proud to bring you the world’s largest selection, paired with expert guidance and unmatched convenience. We’ve built winery relationships for decades to give you access to everything from big-name, critically acclaimed wines to small production, unique bottles from all over the globe -- every region, varietal, and price. With easy filter and sort, professional ratings, a robust recommendation engine, the deepest wine and winery content, a 5-star mobile app, and live chat wine experts, we help you find old favorites or discover new ones among thousands of choices. We handle your wine with great care before you even place your order, by doing our own warehousing and fulfillment. Delivery options are up to you: choose your delivery date; skip the delivery hassle and conveniently pick up your wine at one of thousands of Walgreens, FedEx Office and enjoy free shipping on every order $49+ when you join our StewardShip program. With Wine.com, shipping is on your schedule and at your convenience. Cheers to discovering the world of wine together, all it takes is an open mind and an empty glass.
Contact info
United States
- 800-592-5870
- cs@wine.com
- www.wine.com
4.4
Excellent
1K reviews
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent selection and useful ratings
6 February 2026
Reply from Wine.com
Thank you! We're so glad you enjoyed our wine. Cheers! _The wine.com Team
Navigating wine options is easy
Navigating wine options is easy, but I think the site should be better on giving recommendations.
Portfolio has also been limited for some selections and a few prices are higher than my local shop.
7 February 2026
Reply from Wine.com
Your feedback means a lot. Thanks for choosing us! Cheers! -The wine.com Team
A pop up opened for $20
A pop up opened for $20. 00 off a $150. Oo purchase It indicted applied but it did give me the discount.
Now I will have to cancel or call for help.
Very disappointed.
7 February 2026
Very easy to Navigate and check out and…
Very easy to Navigate and check out and set up account. Great selection found exactly what I was looking for easily. Ended up placing a second order shortly after my first.
2 February 2026
Reply from Wine.com
So happy to hear that—thank you for the kind words! We're honored to be part of your wine journey. Cheers! -The wine.com Team
Personal assistance helps to make decisions
The ratings and descriptions of the wines are helpful. And the live help with even more information and food pairings is great. Jay helped me today with food pairings for a Sancerre.
30 January 2026
Reply from Wine.com
Cheers to that! Thanks for the kind words. We appreciate your support. -The wine.com Team
Reply from Wine.com
We truly appreciate your kind words—cheers to good wine and good company! -The wine.com Team
Great selection
Great selection and always very easy to use. I wish they had a better (more reasonably priced) corporate gift offering.
22 January 2026
Reply from Wine.com
We truly appreciate your kind words—cheers to good wine and good company! Thanks for the feedback. -The wine.com Team
Had a gift card so I used it
Had a gift card so I used it. But your shipping is way too expensive and I don't want to join your club. You should offer cheaper shipping.
You had some coupon codes but they didn't work with any of the wines I chose, also annoying.
28 January 2026
Easy to order
Easy to order, all data stored, so it took a minute to get the order going.
28 January 2026
Reply from Wine.com
So happy to hear that—thank you for the kind words! Cheers! -The wine.com Team
My order was shipped promptly
My order was shipped promptly and it was delivered a day before my sister-in-law's birthday and before the snow storm hit Ohio. Perfect timing!
21 January 2026
Reply from Wine.com
So happy to hear that—thank you for the kind words! Stay warm and safe. Cheers! -The wine.com Team
Reply from Wine.com
So happy to hear that—thank you for the kind words! Cheers! -The wine.com Team
Reply from Wine.com
Your feedback means a lot. Thanks for choosing us! Cheers! -The wine.com Team
Reply from Wine.com
Your feedback means a lot. Thanks for choosing us! Cheers! -The wine.com Team
I was looking for a quality wine at a…
I was looking for a quality wine at a reasonable cost to serve when my wine drinking buddies came over. I found a couple that were competitive somewhat with Vivino without having to buy a case. I don't like to do small orders but when wine gets up in the $50+ category i have to temper my orders. I order most of my good wines over the internet as we live on a lake in
Texas and are 70+ miles from Dallas so ordering on line is our choice. Wine.com usually fills the bill.
26 January 2026
Reply from Wine.com
It’s always a pleasure to hear from fellow wine lovers—cheers! -The wine.com Team
Too many wines - out of stock
There are so many wines out of stock and gets worse each time I order - not good!
26 January 2026
Poor service in delivering package
In a word, horrible. FedEx apparently tried to deliver the package a few times, but the recipients were not home. I emailed wine.com and provided a cell phone number for the recipient and gave instructions to call the recipient and arrange a time when the recipient would be home. Apparently wine.com did not forward that message to FedEx. I was told I could go to FedEx and "Manage Delivery," but FedEx wanted me to set up an account and provide a credit card. FedEx changed the delivery date multiple times. Very frustrating for me and the recipient. I finally gave up and cancelled the order. Can't believe in this day and age your delivery person cannot call the recipient and find a time when the recipient would be present. I am done with wine.com
15 January 2026
Extensive choices with good…
Extensive choices with good explanations. Smooth buying and delivery process. Reasonable prices.
22 January 2026
Reply from Wine.com
Appreciate the love. Hope to pour you another glass soon! Cheers! -The wine.com Team
At a loss - dive in here !
Good selection with nice links to similar and additional products. Includes Pro ratings and customer ratings. Great shipping options. Search is both easy and effective.
21 January 2026
Reply from Wine.com
Appreciate the love. Hope to pour you another glass soon! Cheers! -The wine.com Team
Cold weather woes
The fact that you are protecting my wine as well as the delivery service during this brutal weather means a lot to me
12 January 2026
Reply from Wine.com
Cheers! We appreciate your support. -The wine.com Team
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