Wincanton Reviews 

Wincanton we’re delivering items on behalf of DFS. They were kind enough to keep/store our items for longer than we thought but they were very accommodating. When delivering their communications were excellent and so were the guys who delivered. I’d highly recommend them.

Kept upto date re delivery. Pleasant gentleman delivered heavy boxes into my room with care.

We used Wincanton not out of choice, but because this is the company Loaf use to fulfil furniture orders.

When the two delivery drivers arrived, they took a measurement of the house that was irrelevant and then told us flat out the sofa we'd bought wouldn't fit and that they wouldn't even try, and wouldn't wait while we tried ourselves.

We disputed their logic and tried to explain how we thought we could get it in (having measured the angles very carefully beforehand) but we were told no again, quite rudely.

Luckily we backed ourselves and asked them to leave the sofa with us. We then managed to get it round the corner with no difficulty whatsoever. This did however mean that we had to assemble it ourselves.

I have asked for a full refund from Loaf for the poor service.

Had a bed delivered today , delivery team were extremely professional and polite , well done guys .

Two lovely, polite and respectable lads came to deliver my table. They Called me in advance to let me know they were on their way. Then before they came in they offered to take their shoes off. Then they put my table where I wanted it.
It's lovely to have delivery guys who actually care. Thankyou x

Guys doing the delivery very polite thoughtful

Very impressed. Great communication beforehand. Delivery was on time and the 2 guys were polite, friendly and tidy. Would definitely recommend.

Absolutely amazing very friendly and took my mattress to the room I wanted it in

Came on time and the delivery man was very polite

V professional and respected my house/ communicated clearly before doing anything what they planned to do.

Shocking service. Delivery drivers refused to deliver into the building and then left and got into their truck as we were trying to discuss how best to deliver. Customer service even worse. DO NOT use this company if you have a choice.

Gold star service! Very refreshing.

Excellent service took mattresd upstairs to our bedroom and wore shoe covers to protect stair carpet

It was a cold wet day and they had to carry a huge and heavy sofa down the street and get it through a narrow door into the house. They did it brilliantly - carefully and professionally.

The staffs were very helpful and courteous. They were very careful with the delivery. They arrived in time as promised. They carried it in the flat and placed it where I wanted it to be. I am very satisfied with the service I received.

Arrived on time . Polite and take to where I asked .

The best delivery lads we've ever had—nothing was too much trouble. They were very respectful and courteous.

The two delivery men who delivered my sofa today were just great! Tom and his Greek colleague! The A TEAM. They made the whole thing so pleasant and smooth! Didn’t have to ask for anything they had everything sorted

Great service, bang on time , excellent communication

Wincanton had three sofas to deliver to a single address. Two items were “breakdownable” sofas from sofa.com. It cost £600 extra for the convenience of having the two sofas delivered to and assembled in a first floor living room.

The Wincanton delivery crew avoided installing the two breakdownable sofas.

Firstly, they claimed the sofas were not breakdownables and had to be persuaded by a call from a store manager that they were.

Then they claimed they were not trained and so were unable to do the task. This is not a position subsequently supported by Wincanton who claim all their delivery teams are trained and have product instructions available on-line.

Finally, they complained that it would take too long; they had a long drive back and had hoped for an early finish.

The two sofas were left in the garage, and the team recorded a successful delivery to sofa.com.

My sister and I (with a combined age of 140 years) were left to dismantle the three seater sofas, carry them to the first floor and reassemble in order to have furniture in time for Xmas guests.

The third sofa was mistakenly taken away by the delivery team and had to be redelivered 10 days later.

Nearly two months on, I am still trying to establish a failure of the delivery/breakdownable element of the contract. Wincanton has been unable to supply any details of their own investigation.

It’s hard to imagine a worse delivery experience; the absence of accountability has been shocking.

As for the ensuing customer service from the suppliers…

I add a further comment to address the reply below.

I explained above what was required to install the sofas as a result of the lazy, manipulative and dishonest conduct of your team.

Sofa. com advised by email that no new delivery slot was available. Consequently, we had to get on and install the sofas ourselves. By the time the slot had been made known to me, the following day, the work had been completed.

It is of no comfort or interest that Wincanton is able to learn from our awful experience.

Proper accountability and a meaningful apology for the conduct of your personnel, avoiding cliche and understatement, would be a more appropriate response. Refunding the cost of the breakdownable element of the contract would be a welcome solution.