Wilsons Carpets Reviews 

828
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, welcoming, and exceptionally knowledgeable store staff who offer truly helpful guidance and allow shoppers to browse comfortably without pressure. Consumers consistently emphasize the exceptional product quality, great competitive pricing, and swift, professional fitting services provided throughout various store locations. Some reviewers were not happy with certain aspects of the installation, mentioning that fitters occasionally failed to clean up leftover mess or dispose of remnants properly. A few people also experienced minor cutting inaccuracies or encountered communication and material shortages with the team during their projects.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the helpful, friendly, and... See more

Service

People report positive experiences with service, often highlighting helpful in-store staff and efficient,... See more

Product

Clients share positive opinions on product, highlighting the excellent quality of the carpets, vinyl, and... See more

Price

Consumers find price to be a strong point, with many reviewers noting that quotes are surprisingly affordable... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the excellent carpets,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Polite and helpful staff in the store. Fitters arrived on time, very professional, respectful of our home(shoes off) Quality product, fitted well and looks great. Upgraded our bathroom, we... See more

Rated 5 out of 5 stars

We were looking for some vinyl flooring for our bathroom at the Anlaby road store. The young man who dealt with us was very professional, friendly and helpful. We'd picked what we wanted he did the me... See more

Rated 5 out of 5 stars

Salespeople weren't pushy, allowed us to browse at our leisure, helpful advice on different piles as we wanted one suitable for cats. very good service, it was measured, cut and folded so we could tak... See more

Rated 5 out of 5 stars

Great selection of carpets. We weren't followed around by sales persons and only occasionally asked if we needed help. Once we had chosen our carpets we were helped with working out how much we needed... See more


Company details

Written by the company

Wilsons Carpets is the largest independent flooring and bed retailer in the region, with 19 stores across Yorkshire, Lincolnshire and Nottinghamshire. Family-run since 1968, we’re known for unbeatable value, expert advice and our Price Promise. Meaning Prices are checked daily against over 1,000 products. With more than 1 million m² of stock, we offer carpets, vinyl, laminate, LVT, artificial grass, rugs and beds, all available in-store or online. Free measuring and friendly, honest service come as standard.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

828 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(828)

209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great all round service

Friendly and most helpful shop staff. Ordering was a smooth process and arranged a date which best suited me.
Fitters were prompt, polite and did a fabulous job.
Have used the company before and will be back again soon.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied customers

From walking into the shop, the staff were very helpful and very knowledgeable. They advised us what t get without trying to get us to buy the most expensive items. The turnaround speed was exceptional and carpet fitter was a master of his trade. All in all we were extremely impressed and satisfied with the results.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

We chose our carpet and agreed a…

We chose our carpet and agreed a fitting date, we then rearranged the fitting dates a couple of times to suit our needs and it was not a problem to them. They came out and fitted the carpet with no fuss, great job done.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

No problems at all

No problems at all from ordering, to measuring, to installing even though it was eleventybillion degrees and the fitters were melting it was still a brill job.
More than satisfied and will be my first port of call next time I'm carpet shopping

10 July 2026
Unprompted review

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