Wilsons Carpets Reviews 

827
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, welcoming, and exceptionally knowledgeable store staff who offer truly helpful guidance and allow shoppers to browse comfortably without pressure. Consumers consistently emphasize the exceptional product quality, great competitive pricing, and swift, professional fitting services provided throughout various store locations. Some reviewers were not happy with certain aspects of the installation, mentioning that fitters occasionally failed to clean up leftover mess or dispose of remnants properly. A few people also experienced minor cutting inaccuracies or encountered communication and material shortages with the team during their projects.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the helpful, friendly, and... See more

Service

People report positive experiences with service, often highlighting helpful in-store staff and efficient,... See more

Product

Clients share positive opinions on product, highlighting the excellent quality of the carpets, vinyl, and... See more

Price

Consumers find price to be a strong point, with many reviewers noting that quotes are surprisingly affordable... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the excellent carpets,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Polite and helpful staff in the store. Fitters arrived on time, very professional, respectful of our home(shoes off) Quality product, fitted well and looks great. Upgraded our bathroom, we... See more

Rated 5 out of 5 stars

We were looking for some vinyl flooring for our bathroom at the Anlaby road store. The young man who dealt with us was very professional, friendly and helpful. We'd picked what we wanted he did the me... See more

Rated 5 out of 5 stars

Salespeople weren't pushy, allowed us to browse at our leisure, helpful advice on different piles as we wanted one suitable for cats. very good service, it was measured, cut and folded so we could tak... See more

Rated 5 out of 5 stars

Great selection of carpets. We weren't followed around by sales persons and only occasionally asked if we needed help. Once we had chosen our carpets we were helped with working out how much we needed... See more


Company details

Written by the company

Wilsons Carpets is the largest independent flooring and bed retailer in the region, with 19 stores across Yorkshire, Lincolnshire and Nottinghamshire. Family-run since 1968, we’re known for unbeatable value, expert advice and our Price Promise. Meaning Prices are checked daily against over 1,000 products. With more than 1 million m² of stock, we offer carpets, vinyl, laminate, LVT, artificial grass, rugs and beds, all available in-store or online. Free measuring and friendly, honest service come as standard.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

827 reviews

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No recent history of asking for reviews

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4.5

All reviews

(827)

208 reviews in the last 12 months

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Rated 5 out of 5 stars

Good Experience - Good Prices.

We moved into our new house just over a year ago. We have a small property which required all carpets and flooring to be replaced which we have done in stages. Wilsons Carpets initially came out to measure all the rooms we wanted doing which meant they had a record of room dimensions so over a period of time all we had to do was choose the flooring (carpet/vinyl/laminate) and confirm a fitting date. All the staff we dealt with (Clarence Street, Hull branch) were very good. The fitters on the day were punctual and efficient. All in all a good service from ordering to supply and fit - and the price(s) were competitive.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, friendly service from ordering to fitting 5*
Competitive price too.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

The HOGGS

Lady was very informative when we purchased our carpet etc. excellent customer service.Delivery and fitting was excellent.Would recommend to others.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Extremely happy

Extremely happy. Fast and efficient service throughout. From the first phone call, to the fitting. Just one week I had a someone measure my hall & landings. I chose my carpet, I couldn’t ask for better quality. The fitters came and were absolutely professional. Did an amazing job. So happy I chose Wilsons to sort out my carpets. I would recommend to everyone. 5 stars.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great selection of carpets

Great selection of carpets. We weren't followed around by sales persons and only occasionally asked if we needed help. Once we had chosen our carpets we were helped with working out how much we needed to order which was correctly done.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

I bought SPC LVT flooring from…

I bought SPC LVT flooring from Wilson’s in Newark.
Tony done me a great deal on the flooring great price and smooth sale he arranged a fitter near me . Top quality and service I would not hesitate recommending Wilsons specially Tony who was extremely knowledgeable and helpful.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Great value for money

We went to look at laminate flooring and found Richard very helpful in helping to choose right colour and right underlay.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Service!

Really helpful service and recommendations in the store, helped us to decide on the right carpet for our room. Great fitting service also. The whole experience exceeded our expectations, we will be returning customers.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We were looking for some vinyl flooring for our bathroom at the Anlaby road store. The young man who dealt with us was very professional, friendly and helpful. We'd picked what we wanted he did the measurements and price which we agreed and the order was put in. It was to be delivered to the Clarence street branch on the following Monday which it was and collected from there. It's now down and looks brilliant. A very pleasant experience and we highly recommend this company

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Nice and helpful shophey was very helpful and polite and it…

They was very helpful and polite and it didnt matter how much you spent you was threat the same, we've had 3 lots of carpet from wilsons and we have been highly satisfied apart from our first purchase when they forgot to book us in for the fitting, but they was very apologetic and it was fitted the next day.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Mark at the Rotherham store near…

Mark at the Rotherham store near Parkgate was exceptional with his knowledge and guidance in helping us choose the appropriate carpets for the different areas of our home.
We were so pleased that we also purchased one of their excellent beds.
Also a big thank you to the carpet fitters who did a brilliant job.

13 July 2026
Unprompted review

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