It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I... See more
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Review summary
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Reviews shaping this summary
Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to hel... See more
Company replied
The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... See more
Company replied
Rich and Mark B delivered and set up my chair expertly. They were polite and personable and knew each persons role . It took them 20 mins from arriving to leaving. We received two phone calls con... See more
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Company details
Written by the company
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Contact info
Mercury House, WR9 0QH, Droitwich, United Kingdom
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4.6
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Very helpful and courteous.
Lawrence and Steve arrived on time and were polite and courteous. They even went a bit over the top to help! They were clean and everything was left in good order.
16 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely feedback. We’re delighted to hear that Lawrence and Steve arrived on time and provided such polite, courteous service. It’s great to know they went the extra mile to help and ensured everything was left clean and tidy.
We’ll make sure your kind words are passed on to them they’ll be thrilled.
Thank you again for choosing Willowbrook!
Superb service
Neil & Dean were really efficient and extremely friendly. The bed was up and running in no time, and its a pleasure to sleep in!
16 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your kind feedback. We’re delighted to hear that Neil and Dean were efficient, friendly, and had your bed set up in no time. It’s wonderful to know you’re already enjoying sleeping in it!
We’ll be sure to pass your comments on to them they’ll really appreciate it.
Thank you again for choosing Willowbrook.
It was very easy from start to finish
It was very easy from start to finish. From Alex who came to to demonstration to the 2 men who delivered and set up my bed, Neil and Dean . They were very efficient and helpful.
16 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for sharing your experience. We’re delighted to hear everything was easy from start to finish. It’s great to know that Alex provided a helpful demonstration and that Neil and Dean delivered and set up your bed so efficiently.
We’ll be sure to pass on your kind words to the whole team they’ll really appreciate it.
Thank you again for choosing Willowbrook!
Went for Mother’s Day afternoon tea…
Went for Mother’s Day afternoon tea which was beautiful. Really well organised and planned with a pianist playing creating an atmosphere. The food was exceptional and presented beautifully.
Staff are so pleasant and accommodating. Nothing is too much trouble.
I’ve attended a number events over the last few years such as pancake day and breakfast with Santa. Always have the best time with the kids.
15 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for taking the time to leave a review, your comments are lovely to read! However, we think this review may have been left for the wrong company, as we don’t offer afternoon teas, events, or dining experiences.
It sounds like you had a wonderful time, though, so we hope your feedback reaches the venue you intended, they certainly deserve the praise!
If you ever do need anything from Willowbrook furniture, we’re always here to help.
My bed has not arrived yet I order it…
My bed has not arrived yet I order it in February it’s going to take a month from order. I have spoken to 5 People the incorrect mattress was on the order form it should have been one not two and it’s an adjustable bed. They do not answer emails. Phoning is better but to get to the correct person is tricky. I had one person say to me “let me tell you” which was not acceptable. Today I tried to find out the depth of the mattresses, the first person said they would call back Monday. I called sales who said customer service is in and I’d get a call back today. I’m now concerned how difficult it is to get any information from them. My bed is due on the 19th of March.
They advertise 50% off but there is no starting point to know what the original price is. If anything goes wrong with the bed how will I get it fixed.
24 February 2026
Unprompted review
Reply from Willowbrook
Good Afternoon Ms Levi
Thank you for your review, we are sorry to hear that you are unhappy with your journey thus far. From reviewing your account it can be seen you have spoken to a few of our team who have answered any questions. However, a review will be conducted to ensure the level of service is the best it can be.
We do hope that the delivery goes smoothly on Wednesday and you receive the chair that you are hoping for.
Kind Regards
Customer Services
Fantastic service from sales assistant…
Fantastic service from sales assistant Brad, so easy to get on with, Dad is looking forward to having his new chair
13 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback. We're delighted to hear that Brad provided such fantastic service and made everything so easy. It’s lovely to know your dad is looking forward to receiving his new chair we hope he absolutely loves it.
Thank you again for choosing Willowbrook!
Great efficient service
Dean and Neil were very helpful, very professional and the service was efficient and pleasant. Would definitely recommend
19 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely feedback. We’re delighted to hear that Dean and Neil were so helpful and professional, and that the service felt efficient and pleasant throughout.
We truly appreciate your recommendation it means a lot.
Thank you again for choosing Willowbrook!
Lawrence and Steve delivered my chair…
Lawrence and Steve delivered my chair punctually removed my old chair and showed me how to use my new chair expertly.
12 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your review.
We're delighted to hear that Lawrence and Steve delivered your chair on time, removed your old one, and made sure you were fully confident using your new chair. We’re proud of the service our delivery team provides, and it’s great to know they made your experience so smooth.
If you need anything at all or have any questions as you get used to your chair, we’re always here to help.
Thank you for choosing Willowbrook!
Bradley did us a good deal on our…
Bradley did us a good deal on our chair. Looking forward to using it.
11 March 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely review!
We’re really pleased to hear that Bradley was able to offer you a great deal on your new chair. We hope you enjoy every moment of comfort once you start using it.
If you need anything at all, we’re always here to help.
Thank you for choosing Willowbrook!
Bradley totally understood my situation…
Bradley totally understood my situation with ref to affordability and found a chair to suit my wife excellent service would highly recommend
11 March 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind review.
We're so pleased to hear that Bradley took the time to understand your situation and helped you find the right chair for your wife. It’s wonderful to know you received excellent service and felt supported throughout.
If you need anything else, we’re always here to help.
Thank you for recommending Willowbrook
Excellent company who make chairs to the specific requirements for the individual
Mark on behalf of Willowbrook is very knowledgeable, friendly and insured my Dad was comfortable when measuring and ensuring his new chair had everything he required. Chair arrived today, the delivery guys were wonderful setting up the chair and explaining all the features to Dad, they also took the old chair away. I would recommend Willowbrook to all as they are extremely efficient and a wonderful company from start to finish
10 March 2026
Unprompted review
Reply from Willowbrook
We’re delighted to hear that Mark provided such knowledgeable and friendly service, ensuring your dad was comfortable throughout the measuring process and that his new chair included everything he needed.
It’s also wonderful to know that the delivery team set everything up smoothly, explained all the features clearly, and removed the old chair for you. We’re proud to offer a service that feels seamless from start to finish, and your feedback means a lot.
If you or your dad need anything further, we’re always here to help.
Thank you for recommending Willowbrook.
Gary was outstanding
Gary was outstanding. From start to finish, he explained everything clearly & thoroughly. He didn't rush & he was very patient with my 86 year old client. He did a thorough demonstration and listened to everything she said. He made sure she understood and was happy. She knows what happens next and who to contact if she has any questions. Thank you, Gary - we would happily have you again.
9 March 2026
Unprompted review
Reply from Willowbrook
Thank you for your thoughtful review.
We’re delighted to hear that Gary provided such outstanding service from start to finish. It’s wonderful to know he took the time to explain everything clearly, demonstrated the chair thoroughly, and showed such patience and care with your 86‑year‑old client. Ensuring she understood every step and felt confident about what happens next is exactly the level of service we aim to deliver.
We’ll be sure to pass on your kind words to Gary he’ll be thrilled to hear them.
If you ever need any further support, we’re always here to help.
Thank you for choosing Willowbrook.
Simon Williams has been a very pleasant…
Simon Williams has been a very pleasant and helpful member of your company. Very informative. It was a pleasure to do business with him. Looking forward to my new chair.
6 March 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind review.
We’re delighted to hear that Simon Williams provided such pleasant, helpful, and informative service. It’s wonderful to know he made the experience a pleasure for you, and we’re so pleased you felt well looked after.
We hope you enjoy your new chair and look forward to supporting you with anything you may need.
Thank you for choosing Willowbrook.
A nice friendly team got the job done…
A nice friendly team got the job done quickly.
27 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your review.
We’re pleased to hear that our friendly team got everything done quickly for you. If you need any further help, we’re always here to support you.
Thank you for choosing Willowbrook.
Good service.friendly engineer.
Good service.friendly engineer.Ian was very good.
6 March 2026
Unprompted review
Reply from Willowbrook
We’re really pleased to hear that you received good service and found our engineer Ian to be friendly and helpful. We’ll be sure to pass your kind words on to him.
If you need anything else, we’re always here to help.
Thank you for choosing Willowbrook.
Lawrence and Steve were efficient
Lawrence and Steve were efficient, knew exactly what they were doing, helpful, polite. I wish all delivery people were like them.
5 March 2026
Unprompted review
Reply from Willowbrook
Thank you for your review.
We’re delighted to hear that Lawrence and Steve were efficient, helpful, polite, and clearly confident in what they were doing. It’s wonderful to know they made such a positive impression we agree, delivery teams like them make all the difference.
If you need anything further, we’re always here to help.
Thank you for choosing Willowbrook.
Lawrenceand Steve were excellent
Lawrenceand Steve were excellent. They installed the chair with great efficiency and were very friendly and courteous throughout.I am delighted with them and with the chair. They explained the workings of it to me well. I can only recommend them highly.
5 March 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely review.
We’re delighted to hear that Lawrence and Steve provided such excellent service. It’s wonderful to know they installed your chair efficiently, were friendly and courteous throughout, and took the time to clearly explain how everything works.
We’re so pleased you’re delighted with both the team and your new chair.
If you need any further support, we’re always here to help.
Thank you for choosing Willowbrook.
Very good service and nice people
Very good service and nice people
26 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your review.
We’re really pleased to hear that you received very good service and found our team to be nice and helpful. If you need anything else, we’re always here to assist.
Thank you for choosing Willowbrook.
Porta riser/recliner
Having ordered a Porta riser/recliner from Willowbrook, when it arrived it was not to my specification and I was in 2 minds whether to return it there and then. The Company suggested I kept it until our physio had seen it, he was very impressed with the chair and delighted with the adjustable arm rests but agreed that the missing part, the footrest, was essential. Having spoken to Customer Services, and Debbie in particular, I was pleased with the way she dealt with the error. A footrest was made urgently, engineers came and fitted it, and we now have a chair which suits my husbands needs and, we hope, will go towards aiding his recovery.
3 March 2026
Unprompted review
Reply from Willowbrook
Thank you for taking the time to share your experience.
We’re sorry to hear that your chair arrived without the correct specification initially, and we truly appreciate your patience while we worked to resolve the issue. We’re pleased that your physio was impressed with the chair itself and that he agreed the missing footrest was essential.
It’s wonderful to hear that Debbie and our Customer Services team were able to support you quickly and efficiently. We’re glad the urgently made footrest was fitted promptly by our engineers and that the chair now meets your husband’s needs.
We hope it brings him comfort and plays a positive part in his recovery.
If there is anything more we can do for you, we’re always here to help.
Thank you for choosing Willowbrook.
Perfect experience with Vince and Willowbrook
I had a lovely experience with this company. Vince was a total gentleman and put me really at my ease. On his first visit, he took me through all the options for my riser/recliner chair. All questions I had were answered and a full demonstration was given which I was very satisfied with. I didn’t purchase the chair there and then but he left me with a quote so that I could think it over. After a few days, and a bit more research with other companies, I decided to go with this chair. The next day he came back and we sealed the deal. He was not pushy at all and was very helpful when I had even more questions. He was courteous and polite and extremely patient and kind as things did not quite go to plan but overall I would recommend Vince and Willowbrook all day long. Just looking forward to my new chair to arrive now !!
2 March 2026
Unprompted review
Reply from Willowbrook
Thank you for sharing such a thoughtful and detailed review.
We’re delighted to hear that you had a lovely experience with us and that Vince made you feel comfortable throughout the process. It’s wonderful to know he took the time to explain all the options, answer every question, and provide a full demonstration without any pressure.
We’re also pleased that you were able to compare options with other companies and still felt confident choosing a Willowbrook chair. Knowing that Vince remained courteous, patient, and helpful even when things didn’t quite go to plan—really reflects the level of service we aim to provide.
We’ll be sure to pass on your kind words to him.
We hope your new chair brings you comfort and joy, and we’re here for anything you may need along the way.
Thank you for recommending Vince and Willowbrook.
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