Williams Sonoma Reviews 

They are not worth the money Honestly, I don't get the hype about this. A bunch of old people would shop here. All the old customers will die in a year or two so, you might as well change it up a bit. Respectfully

We bought expensive flatware from the company. Besides it being two months late, it was delivered piecemeal, with most of the pieces rattling around loose in the oversized shipping box. There was no protective packaging in the box. It was absolutely the worst delivery I’ve ever received. Horrible! I will never buy from this company again.

The worst customer service. They charged more than what their website stated was the flat rate for shipping based on the merchandise total (was supposed to be $29.95 but they charged $44.90). Reached out to get an explanation on this and everyone who replies gives a different story as to why they charged more. None of which makes sense. Then they just started copying and pasting a template response. A very frustrating shopping experience. Would never recommend shopping here.

I just bought a kettle from William Sonoma @ Town & country. The sales person (Down) was so rude that I have never seen. She did not even put the kettle in a bag. I usually get point and she did not even do that. Over the years, I have bought a lot of items from the store but this time, was a disaster. I will never shop there again and hope the store closes. The only reason, I went to store is that I was told shopping store, will help them to stay open.

I am a trade customer and ordered 4 counter stools for a client. Before ordering I asked for a finish sample and was told there were none available. These were made to order, which we accepted, but we trusted what we saw on their website and ordered. We received on 3/5/24 and the finish was not as pictured, much darker and the client is not happy. We've spoken to 4 reps, submitted photos, and each time given a different answer. One, named Devan, told me that they can't help us because of previous returns, We've never returned anything to WS or Pottery Barn. We're disappointed as the non professionalism which seems to be standard now.

I ordered a product and the shipping date kept getting pushed. I never received an email update, I only found out by checking the order status. Then it got pushed 8 months so I asked to cancel and get a refund. They said it was ordered through a third party so they can't authorize the refund. I got an email finally saying they approved my refund after 3 weeks and then 2 hours later they took it back so I'm at square one again.

When I ordered the DIY Sourdough Kit, the item showed in stock. Then I received an email that it would be delayed due to being back ordered. I travel a lot for work ... in fact, so much I'm rarely home. So, I use a UPS Store mailbox for deliveries. Allegedly, the item was delivered five weeks after I ordered the kit, BUT the store has no record of receiving it. Yes, I called outside the return window, but again, I have been traveling since December 13 and could not confirm that the item was delivered since my mailbox service couldn't locate and verify delivery. So, I called customer service, and they refused a refund. Nice ... thanks for keeping my money and the item I ordered, WS. I WILL NOT spend money with you ever again.

Do not order through them. Ordered a Vortex Pro Air Fryer. It was sent to Mississippi but I live in Texas. After a month, I supposedly got a replacement except when I looked at the box, it was an Instant Pot and NOT an Air Fryer. Done with Williams Sonoma.

William Sonoma is the only brand that sells a specific metal spatula that was requested as a gift and for a $33 spatula that weighs almost nothing and only around a foot long, it costs $9 to ship. I check the company's shipping rates and it's all based on price range which is ridiculous. So if I spend $15 on a face cloth versus a $25 face cloth of the same size, the shipping is still more?! What if I buy a giant vase for $15? That costs less to ship than a set of forks?! Logically makes no sense. Someone needs to steer this company in the right direction before they start losing customers. It's 2024, not 2004!

Do people realize how hard the average person has to work for $9 just for it to be thrown away to shipping? Imagine buying 2 identical items, then the shipping would be double too. You're basically being punished by shopping more here.

Ordered a SMEG toaster with delivery promised within a certain time frame. Which means they hand it in stock. After ordering and paying they then send an email saying it's not in stock and delivery will be much longer. So they hook you in, take your money and make you wait. That is fraud at it's best. I cancelled the order. They said you can't at this point. Wait until you get the order and then send it back to issue a refund. So idid that. Purolator came to pick up the item, returned it to them and now they say they haven't recieved it on first email. Then they say they did but it will take 3 weeks to process. What?? I charged them back and had my bank deal with them. DO NOT order from this company ever. Unless you want the headache. Bunch of amateur crooks.

I ordered placed an order as a gift. When it became apparent the gift never arrived, I checked the shipping tracking to find out it had been cancelled with no reason listed. Yet my credit card had been charged. After calling two rude customer service agents, they told me that the credit card billing address didn't match the recipient's address!!!! What?! Are you kidding? Of course it didn't match, thus the box I checked indicating it was a gift. They never sent me a text or email telling me the order had been cancelled.

Ordered flatware 2 weeks ago. Purolator is the delivery agent. It was supposed to have started arriving within 10 days. Seems the items haven’t left Ontario as yet. It seems WS has shipping issues and then they use Purolator who seem to be a worst courier(?)

I wish that I had read these reviews earlier. This company has absolutely no room for responding to customer concerns. I ordered three sets of four Christmas dinner plates and three sets of four Christmas salad plates. The plates took a very long time to be delivered and certainly did not meet the expected delivery date as noted at the time that the order was placed. I did not complain. Before the plates arrived Williams Sonoma offered another 20 percent offer on these discounted plates. I contacted the customer service department and they emphatically stated that there was no room for negotiation-I did not qualify for further discounts. I asked where this policy was written and received no response. The fact that this company was not willing to offer some form of compensation was beyond disappointing. Bottom line, plates were not delivered in the promised time. A further discount was offered during this wait period. How can I not be eligible for some form of compensation? They really do no care. The arrogance is beyond frustrating.

I ordered an Italian pasta crate as a Christmas gift on 12/18. Their site said delivery 12/29 which would be late for Christmas but I apologized to my daughter in law and explained it. On the 29th, there still was no update on shipping, so I called customer service. I was told it was a problem with the vendor and at that point they couldn't even cancel my order. I was told they had been having problems with their tracking. Then probably trying to make me feel better they told me they had other problems with vendors and customers that ordered Christmas dinners for 12 didn't get their meals because of a shortage of mashed potatoes, so their Christmas dinners were ruined. I was told that they would give my name and number to the vendor and they would contact me. I was later told that this would never actually happen. I told them that the vendor wasn't the one that had my money for several weeks, Williams-Sonoma did, with no product to show for it and also if they had just let me know that the crate wouldn't be available, I would have had time to get her something else. I asked to speak to a manager. After a long wait, the manager came on what sounded like a cell phone because it kept breaking up. Probably to get me off the line, she told me that she was able to see tracking and that it actually would be delivered that day. It did not arrive. A couple days later the website said it would arrive 1/4/24. It did not. I called again, spoke to a very pleasant representative. They did end up refunding my money. But that did not help the fact that my daughter-in-law didn't get a Christmas gift. There was no other compensation offered. All they had to do was be truthful that the item wasn't available by the date. Poor communication and several lies. Will not be ordering anything from them again.

Placed an order 4 days ago... Still no tracking... No way to contact them other than telephone (really)... No chat, no email... Worst customer support on earth... Never again...

I ordered my 84-year-old mother's Christmas dinner on December 8th... to the tune of $244.00 the Turkey Roll did not arrive frozen and was not safe to eat. I called Williams Sonoma right away... the other things I ordered arrived frozen. They told me they would get a new one out to her by the 29th or maybe by January 1st. There was a store in San Franciso that could have still gotten her Turkey Roll to her in time for Christmas... it was located 2-hours away from where she lives. This was my gift to my mother for Christmas only to have them not care enough to make the extra effort to correct the wrong. This was the first and last time I will trust this company. I contacted them 3-times by email about the situation only to have no respond. Needless to say, this company has disappointed me in so many ways.

Karyn

It was my first experience using WS online store as my brick and mortar location is a couple hours drive. They had everything I wanted for my new wet bar I'm setting up for my birthday in stock, albeit very over priced. I placed my order and not 1, not 2, not 3, but 4 out of the 6 items that showed available were all suddenly now on back order with no future date available. What a disappointment. Clearly nobody is updating this online store. At least the 2 reps I interacted with were pleasant and easy to understand. I'll give 1 star for each of them. Won't be using this store again.

I bought two pot holders from WS. And I washed one yesterday while I continued to bake with the other. Came out with a HOLE and shrunken. Smh. Bought an apron for Christmas, it came in June. No option to cancel. Sent my niece lil things for her fall coffee - nothing came and the next Augusts, I got an email that my money was being refunded. Out of stock. They're just the absolute worst! I literally thought two potholders would be safe, and no . Not safe. I have pics if anyone needs. Happy New Year!

delivered something i never ordered yet email said it delivered what I had ordered, four phone calls later and still dealing with useless people with totally different excuses as to product availability.
When ordered every product stated order online and available for immediate delivery.
So far told product out of stock,or discontinued, just not good enough now waiting for a return phone call yet again. Please do yourself a favour and order elsewhere as this company is incapable of calling back and supplying product as advertisied.
Would never recommend purchasing unless you physicaly see it in store.

The shortbread cookies were stale and the panettone was also stale. Called store and no one responded to my complaint.