Williams Sonoma Reviews 

I ordered my 84-year-old mother's Christmas dinner on December 8th... to the tune of $244.00 the Turkey Roll did not arrive frozen and was not safe to eat. I called Williams Sonoma right away... the other things I ordered arrived frozen. They told me they would get a new one out to her by the 29th or maybe by January 1st. There was a store in San Franciso that could have still gotten her Turkey Roll to her in time for Christmas... it was located 2-hours away from where she lives. This was my gift to my mother for Christmas only to have them not care enough to make the extra effort to correct the wrong. This was the first and last time I will trust this company. I contacted them 3-times by email about the situation only to have no respond. Needless to say, this company has disappointed me in so many ways.

Karyn

It was my first experience using WS online store as my brick and mortar location is a couple hours drive. They had everything I wanted for my new wet bar I'm setting up for my birthday in stock, albeit very over priced. I placed my order and not 1, not 2, not 3, but 4 out of the 6 items that showed available were all suddenly now on back order with no future date available. What a disappointment. Clearly nobody is updating this online store. At least the 2 reps I interacted with were pleasant and easy to understand. I'll give 1 star for each of them. Won't be using this store again.

I bought two pot holders from WS. And I washed one yesterday while I continued to bake with the other. Came out with a HOLE and shrunken. Smh. Bought an apron for Christmas, it came in June. No option to cancel. Sent my niece lil things for her fall coffee - nothing came and the next Augusts, I got an email that my money was being refunded. Out of stock. They're just the absolute worst! I literally thought two potholders would be safe, and no . Not safe. I have pics if anyone needs. Happy New Year!

delivered something i never ordered yet email said it delivered what I had ordered, four phone calls later and still dealing with useless people with totally different excuses as to product availability.
When ordered every product stated order online and available for immediate delivery.
So far told product out of stock,or discontinued, just not good enough now waiting for a return phone call yet again. Please do yourself a favour and order elsewhere as this company is incapable of calling back and supplying product as advertisied.
Would never recommend purchasing unless you physicaly see it in store.

The shortbread cookies were stale and the panettone was also stale. Called store and no one responded to my complaint.

My sister ordered a Williams Sonoma Christmas Prime Rib Dinner as a Christmas gift for my mother and myself. It was suppose to arrive by Wednesday, December 20th. She called their customer service multiple times and they said it would be here before Christmas. Never arrived. They would reimburse my sister, and said we could keep the meal when it arrived before New Years. It still hasn’t arrived. Williams Sonoma is an overpriced, pretentious, and highly incompetent company. Pathetic. Please don’t buy from them.

BEWARE OF THE POOR CUSTOMER SERVICE!!!!
A Christmas ordered was placed on December 17th with a delivery date of December 22nd, the date given by William Sonoma. The billed my credit card for $138 on 12/17.
As of 12/29 the gift is still not processed and I was told the order cannot be cancelled as the order or credit back my money because the order is coming from a vendor.
When asked to speak to a manger I was told I was # 10 in the cue to speak to a manager. I asked to have a return call placed to me so I did not have to hold any longer since it was already a long wait and I was told they do not return calls!!!

I ordered something for a Christmas gift. It was backordered and they did not send any email telling me this. Only when my family member called and said her husband's gift didn't arrive and I called W-S and it was still backordered. They did not send out any emails letting me know so I could find something else! I will never order from Williams-Sonoma again.

I don’t know if the items they are selling are just cheap quality or if it is the company itself which doesn’t even check the conditions of the items they are selling, but the tea box we received was in awful conditions, probably it was a return and they probably sent it to us because we had never bought from them before, so for them we were just second or third class customers. I would recommend you not to buy from a company which treats first time costumers as third class customers.

Williams Sonomas customer has gone way down. I’ve ordered close to $1000 worth of items from them this month alone and after one gift said it would be here way before Christmas I was notified just a few days before that it was backordered and would not be delivered in time. When contacted they said there was nothing they could do about it. So instead I ordered another gift(my mistake buying through them again) bc as this gift would now be delivered Christmas Eve I had paid for it to be gift wrapped and of course it shows up not gift wrapped. When I again contacted customer service they were extremely rude and offered a small discount for my inconvenience but that would be including my payment of gift wrap. So basically they gave me 5% back. And now I’m running out to the store to buy gift wrap on Christmas Eve. Will be buying elsewhere from now on. Disappointed to say the least.

We decided to purchase our Christmas meal with them, after reading to the fake advertisement!We ordered the food on dec 15 for arrival before christmas (Dec 22)…it didn’t arrive and we called and were said that delivery was confirmed for the 23rd! Nothing arrived and when we called today we were said that you would not honor the delivery and they could do nothing about it! They ruined our Christmas… so be aware of this scam of a company!!!!

Order did not ship until I contacted them about it on the expected delivery day. When it did arrive, it was a completely different item.
I reached out again to get a refund and to send the incorrect item back. I sent the incorrect item back the same day, and it was delivered to them two days ago.
15 emails later, they're still holding on to my refund on the item that was never sent.

Order literally anywhere else, you'll be treated better and deal with significantly less stress.

Ordered a roasting pan on 11-14-2023 as a gift for Thanksgiving. I couldn’t place the order. Contacted customer service and they were able to put the order through with a confirmation number. On 11-16-2023 I found out that the order was canceled. I reordered the pan from Crate & Barrel. I received notification from William Sonoma on December 01, 2023 that my order had been canceled and to call them to reorder. Really? Don’t waste your time with this company. Use Crate & Barrel, at least they have helpful customer service support.

Site said item delivered, but it never showed up at my home. I have security cameras proving that it was not delivered on the day they said it was.

I placed an order for a large ticket item for a Christmas present for my son in Washington state. The order was placed online. I received delivery confirmation and found it was sent to a completely different address in New Jersey. When I called Williams Sonoma customer service, they said they would handle it. Four more phone calls later I ended up in the billing department who said they would not handle it and I would be responsible for the charges. That it was not their fault. Even though they do admit to accepting the phone call from the perpetrator apparently and changing the ship to name address and erasing the gift message. I can’t believe Company could do this to a consumer and stick them with the charges for an item they did not receive. I am in communication with the Credit Card Company trying to resolve it. But there is no guarantee. Do not order from Williams Sonoma. They are not a reputable company. They do not have good customer, service management or communication. They are not on the side of the customer at all. Be careful Amazon is a much better choice in every situation. They always take care of the customer every time.

Highly disappointed. Extra charges. Will not buy again.

First time customer, they had a beautiful description. Saw these a year ago, were sold out - not that the website told me, I had to wait weeks for CS to reply. Now, they're back, so I order. AFTER I clicked the final buy button, the price changed substantially. These were non-refundable shipping and service charges added at no prior notice and despite an advertisement of "free shipping". No way to cancel. On arrival, the plates' design turned out to be inexpensive, digital print jobs. There's spots without any color. There's noses where a color dripped. The "gold" parts are anything but. Never had I expected that discount stuff after ordering at artisan pricepoint, PLUS unannounced, non-refundable fees.

Your local Walmart has better prices if this is what you're after. I expect a decent quality from a decently run mill.

Bought the same dishtowels that I have bought for years and years. This time the fabric is thinner and really lints up in the washer/dryer. Also I normally buy the dishtowels and dishcloths, as well at potholders and striped apron, all in the same color all at the same time. This time - in lemon yellow - I was able to buy the dishcloths only. And an apron in coordinating colors which wrinkles in the dryer. Also thin fabric. Prices raised - quality decreased - selection decreased. I used to think Williams Sonoma was a bit upscale. Not any more.

William Sonoma Town & Country, Houston, Texas. Giovanna listened to my needs, brought me right to the correct section, helped me pick out the appropriate product and delivered fresh items from the back to the registered while I browsed the store. She was a delight to work with.

I had been a loyal customer for many years, but recently their customer service has been atrocious at best! Bought a Hestan pan for our daughters birthday back in August. Fast forward to the end of October, and It still has not been delivered. I recieved a bunch of excuses and apologies, but NO satisfaction on getting the product delivered. I also ordered Punkin paws for Holloween back in August, they now show a delivery date of November 29th. Who want's holloween candy in the end of November.
BUYER BEWARE.....don't pay the extravagant prices for sub par service. Not sure what's happening at Williams & Sonoma, but whatever it is, it is not in the consumers best interest!