Wigs Boutique Reviews 

133
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Losing my hair after the first round of chemotherapy was the worst shock imaginable. I called out for help to a couple of places and Alexis was the one who reached out. After sending photos of w... See more

Rated 5 out of 5 stars

First came to Wigs Boutique when my mum-in-laws long standing favorite was discontinued and I scoured the web to try to find any remaining stock. None were to be found! But Claire at Wigs Boutique too... See more

Rated 5 out of 5 stars

I would highly recommend this company. From start to finish, every interaction I’ve had with them has been excellent. Buying a wig can feel quite daunting, but they made the whole experience... See more

Rated 5 out of 5 stars

I've had a great experience ordered over phone got next day delivery arrived and looks better then its advised im over the moon as the last couple of weeks ive ordered wigs that dont look nice with wi... See more

Company details

  1. Hair Product Store
  2. Wellness Center

Information provided by various external sources

Shop online at Wigs Boutique, the UK's favourite wig and hair-extensions retailer, for the best in Noriko, Hi-Fashion, Amoré & Hot Hair designer wigs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

133 reviews

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No recent history of asking for reviews

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4.9

All reviews

(133)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Descriptive web site, robust and discreet packaging.

The web site is easy to negotiate and the photos and wig descriptions helpful when aiding choice.
Delivery is swift and if the item is not suitable it is easy to return it.
Packaging is discreet and robust.
I have recommended this site to various people following my need for it after chemotherapy.

31 January 2014
Unprompted review
Rated 3 out of 5 stars

scarfs for chemo patient

Ordered a scarf on line, order confirmed then heard nothing for some time. On contacting them to see what the hold up was the staff were friendly but informed me the scarf was not in stock but due in within days. After further short delay and phone calls from company a scarf arrived, although not the one chosen. The scarf was acceptable but it would have been good to know it was not available when initially ordered so that I could have chosen an alternative that was available.

31 January 2014
Unprompted review
Wigs Boutique logo

Reply from Wigs Boutique

Hi Debra,

We apologise for falling short of our normal service in this case. If a product is ordered that is no longer available, we try to contact the customer on the same day as their order was placed.

We do apologise for this initial delay, and hope it didn't cause too much inconvenience.

Kind regards, Wigs Boutique

Rated 4 out of 5 stars

helpful but disjointed!

the price is what attracted me,much cheaper than on the high street,and though it was on back order the goods arrived within a couple of weeks so I was happy with that!
Things that were not so good were -:trying to get help from the queeries help line,who never responded,in the end the staff on sales found out for me about the delay.It took 21 days to get a reply from my e mail enquiring about the back order,the order had arrived 14 days before their response!
the other perhaps sensitive issue was the clear description written on the parcel for all to see -WIG. Other companies I have bought from were more discreet saying something like ladies accessories or head wear which I prefer.

31 January 2014
Unprompted review
Wigs Boutique logo

Reply from Wigs Boutique

Hi Phillipa,

Thank you for your additional comments to this review to highlight the mistaken identity between us and another supplier – don’t worry about the confusion!

We do not mention our name anywhere on our packaging as we understand the importance of discretion and we are able to respond to most queries on the same day, or at the latest the very next day.

Many thanks,

Wigs Boutique

Rated 5 out of 5 stars

Great service!

Hi, i bought the product and was disappointed, but the service center called me straight away after i'd put my comment about it, they've sent me the new one then i just got it today!

Thanks and absolutely brilliant service!
Will buy onether one very soon :)

Regards,
Aldiana

31 January 2014
Unprompted review
Rated 5 out of 5 stars

Great Service!

I was told by my NHS wig supplier that the wig and colour I wanted was discontinued. I found you on the internet and, although you DID still have the wig I wanted , you confirmed that the colour was discontinued. However, you explained/described a shade you DID have over the phone and I ordered it on a if not satisfied I could return it basis. Well, the colour/shade was brilliant and I loved the wig. Service was personal and excellent, with very speedy delivery.

22 January 2014
Unprompted review
Rated 5 out of 5 stars

Could not have been more helpful.

Very happy with the service I received. Frances could not have been more helpful and tried everything she could to meet my requirements, even sending me two wigs to look at.

22 January 2014
Unprompted review
Rated 5 out of 5 stars

Great customer service

The ladies at the end of the phone did everything they could to complete my order. I needed a hair piece for my wedding they really went out of there way to help me. Will definitely use ten again If I need too

22 January 2014
Unprompted review

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