Wickes - Wisbech Reviews 

133
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TrustScore 5 out of 5

4.8

Sandown Road, Wisbech Cambridgeshire, PE14 0SL, GB

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See what reviewers are saying

Rated 5 out of 5 stars

A huge thankyou to Ash at Wicks who very kindly donated some paint to Kinderley Community Primary School to decorate our newly extended Reception classroom. It looks wonderful and the children love t... See more

Company replied

Rated 5 out of 5 stars

Served by Oscar today! Helped with an odd and awkward and time consuming request, had no grumbles with helping, just cracked on and got me sorted! Thank you

Company replied

Rated 5 out of 5 stars

Went in looking for wall plugs for a project, Clive was very helpful and talked me through the different options available and what would be the most suitable. Everyone was very friendly especially Ha... See more

Company replied

Rated 5 out of 5 stars

First review of Wickes, Wisbech. Have shopped here several times before, always finding what I needed. Today I purchased 15 packs of wall tiles for an ensuite project,along with other building materia... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Wisbech

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Sandown Road, Wisbech, Cambridgeshire, PE14 0SL, United Kingdom

  • +441945819415

4.8

Excellent

TrustScore 5 out of 5

133 reviews

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4.8

All reviews

(133)

14,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Generosity of Hannah and her team at Wickes

Very friendly and helpful staff (Hannah and her team) They provided our carpentry students with some fantastic prizes for their induction week competitions. They were very much appreciated by the staff and students at the college. A very kind gesture for a great cause at really short notice. Thank you Wickes Wisbech!

3 September 2024
Unprompted review
Wickes - Wisbech logo

Reply from Wickes - Wisbech

Hi, Luke. Thank you for taking the time to share your review with us. I'm really pleased to see that Wickes Wisbech, were able to help donate prizes for your induction competitions. Thank you again for your valuable feedback. - Scott H

Rated 1 out of 5 stars

Terrible experience getting kitchen…

Terrible experience getting kitchen fitted took 6 months from start to finish, two fitters 1st one walked out the job and loads of deliveries of damage items we went to wickes wisbech, staff in store lovely but customer service and fitters no good

11 September 2023
Unprompted review
Wickes - Wisbech logo

Reply from Wickes - Wisbech

Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD

Rated 1 out of 5 stars

Never communicated with me.

Never communicated with me.

This was the text I received from Dylan at Wickes:

Reply from Wickes
19 Jun 2024

Hey Richard, thank you for your valuable feedback and I'm sincerely sorry to learn of your overall customer service experience in the store and head office. This is not the service we aim to provide and if you can please reply back to the private message I've sent you on trustpilot we can investigate this further. - Dylan

I replied to his private message and he never bothered to telephone me to resolve this.

Just shows you just how pathetic Wickes are.

So why Dylan did you send me a private message if you had no intention whatsoever of resolving this.

I am also confused with your reference to furniture ombudsman?

WHAT?

A JUST CAN NOT BE BOTHERD COMPANY.

DO NOT GIVE WICKES YOUR CUSTOM, THEY DO NOT DESERVE IT.

3 July 2024
Unprompted review
Wickes - Wisbech logo

Reply from Wickes - Wisbech

Hey Richard. I'm sorry you're unhappy with the service however your case was with our complaints team, and they would have provided a resolution for you - there is not much I can do when our complaints team is involved. If you're unhappy with the resolution please contact the furniture ombudsman. - Dylan

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