Wickes - Wisbech Reviews 89

Contacted your Wisbech branch after collecting a mitre chop saw that had a problem. Travelled back to branch same day. Our problem was dealt with very efficiently by Hannah and Harvey and made the whole experience much easier.

Came to buy paint, asked assistant Rosie about mixer paint. She was very helpful, bought the paint I required really good price for Dulux paint.

Great products, buying a lot as renovating the house, but always the same staff behaviour. No professional, no one to serve you. Are you doing it? Yes, but you can, Oh, I'll pass it, rolling eyes on each other, stupid smiles under the nose and a customer standing and waiting for anyone to do the job. Never answer my hello, thank you or bye. The old blonde grandma at the checkout is the worse one, never happy princess. Today was my last shopping there, enough.

Despite there being a queue the lady apologized and called another member of staff to serve. Her name was Jane and she was helpful, friendly and a credit to the store.

Jeb here, again.
Just popped into store for a few small items that I had forgotten on previous visit. As per normal all staff very helpful and lovely Jayne at the till, still smiling and chatty to customers. And no, she didn't hand me a tenner to write a good review. Jeb.

Excellent service from Jayne at Wisbech store
Very helpful

Fantastic donation to our charity from Wickes Wisbech. Ash was really helpful, friendly and professional, great chap.
Thank you so much 👍
Friends of St John, Parson Drove

I came in with a single screw for my electric wheelchair trying to find a replacement. I met Clive who couldn't have been more helpful! He not only helped me to find what I needed but also fixed my chair right there and then, his kindness helped with my confidence to ask for help.
Absolutely impressed 😁

Thank you to the team and an extra special thank you to CLIVE!!!

Harvey went out of his way to help me today instore. A Credit to Wickes. Thankyou 5*

Visited Wickes and asked Jayne about some doors I required for a project. She promptly guided to the area and spoke in great detail about the product. Very helpful and friendly 👍

I visited the Wisbech branch to purchase some block paving sand. The lady at the till ( I think her name was Jane ) was so cheerful and helpful who told me the exact aisle to go down. Jane also put my purchase through the till, and enlightened me to the other serves that Wickes provide. It makes a change to go into a store where the staff are friendly and helpful, She is a credit to your store.

Jayne is the right person doing her job always friendy and polite

Initially my experience was very mixed with some issues regarding planning and ordering.
From the second day of my installation the various issues were addressed by additional staff I was introduced to as the installation began to progress positively.
Positive responses from Hannah at the store, Mario my installation fitter and the delivery/installation team made things happen and a very successful experience was achieved in the end.
Thank you very much, I wish you all the very best.
Jon (Barber)

We were in store to get some paint. Clive was going to do a tester can for us but because the colour chosen was so light, he couldn’t make us one. Some of the paint was on a good offer if you purchased 2 cans. We only needed one of a particular colour but as we were going to be painting other rooms we were looking for other colours we had previously chosen. None of these colour were in the offer because they had to be mixed. Clive stayed with us helping to find a colour that would be closest in the hope we could benefit from the offer and even checked other outlets to see if we could purchase it ready mixed. Alas, we could not. Another colour we thought maybe close did not have a colour card and he went to great lengths to see if he could find any other stock of it. He offered us to look at Wickes own paint colours to help us achieve what we were after. I cannot fault his help, politeness, friendliness and patience while he was helping us. Although we only came out with one tin of paint and therefore no offer, we appreciated being treated the way we were by Clive. A real credit to the store.

Service by Harvey was superb arranged complete list of needed items ordered and arranged delivery quickly job done he was professional polite and efficient

Harvey was very knowledgeable and very helpful good customer service skills and very friendly and polite
(Wisbech)

Harvey was super friendly, helpful and knowledgeable. We will definitely use this store again.

I visited the Wisbech store and was given some very good advice by Harvey. He was very thorough and polite in explaining what was needed for me to mix a dulux paint in their store with an eggshell mixer to create a paint suitable to apply to kitchen cabinets. I was very pleased with the advice given to me and although I didn’t purchase the paint on this visit I wanted to be prepared for when I was ready to decorate my kitchen cupboards fully. I felt very reassured and excited to be able to get the dream colour paint for my kitchen revamp. Thanks again Harvey :)

Had such a great experience today at Wickes in Wisbech. Jayne was absolutely brilliant — so friendly, helpful, and genuinely lovely to deal with. She made everything easy and was a real credit to the store. Amazing customer service, thank you Jayne!

Helpful members of staff, Clive assisted with loading trollies with building materials and loading the vehicle. All in all a positive and helpful service.