Wickes - Sutton Reviews 

160
TrustScore 4.5 out of 5

4.7

Kimpton Way, Unit 1, K2 Trade Park, Sutton Surrey, SM3 9QS, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Zak B went above and beyond to provide excellent customer service. I was trying to create a solution to an issue and he helped to sense check my ideas. I purchased 3 items and he explained the returns... See more

Company replied

Rated 5 out of 5 stars

I needed sanding discs for my Dewalt sander. I went to a member of staff who made eye contact with me with the hope I could be pointed in the right direction. There was an assortment of discs which w... See more

Company replied

Rated 1 out of 5 stars

I tried to make an appointment booking, and was not sent a link to the online meeting. No effort made by the branch to follow up. I've made another booking but again have not been sent a link to the m... See more

Company replied

Rated 5 out of 5 stars

Rosh was incredibly helpful in helping our local community group. We can’t wait to use our new equipment on the next community event. Thank you Rosh and Wickes! Friends of Poulters Park and Revesby... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Sutton

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Kimpton Way, Unit 1, K2 Trade Park, Sutton, Surrey, SM3 9QS, United Kingdom

  • +442086418765

4.7

Excellent

TrustScore 4.5 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(160)

14,550 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Service!!

I just have to mention the service I received from Young Dave and Amy. The help and support they offered was impeccable. Nothing was too much for them. They made my visit to the store enjoyable. I know who I'll be looking out for next time I visit and need help with anything.

12 September 2024
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hi Katie, Thank you for the lovely review, We are happy Dave and Amy were able to deliver excellent customer service and support you where it was needed. We look forward to seeing you back in our stores! - Sean

Rated 5 out of 5 stars

A great service given by young dave…

A great service given by young dave advice given on a delivery which happened with no problems. He’s a credit to your company.

12 September 2024
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hi Laura, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Dave and how pleased you are with the service provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

I've been helped by Young Dave from the…

I've been helped by Young Dave from the Sutton branch. He was very helpful with suggestions and showing around. He made my experience at Wickes memorable. I'm definitely coming back. I really love this shop full of chilled shop assistants and Young Dave is a great asset.

12 September 2024
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hey Voyko, thanks for your wonderful feedback, and I'm glad you enjoyed Dave in our Sutton store! - Dylan

Rated 5 out of 5 stars

Went to the Sutton Branch today

Went to the Sutton Branch today.
Will and Dave were particularly helpful in helping me pay and load items into the van.
Friendly, professional, courteous and very helpful. Made the experience a good one and a good start to the day.

11 September 2024
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hi Matthew, Thank you for the lovely review, we are happy Will and Dave were able to offer such wonderful customer service. - Sean

Rated 4 out of 5 stars

Excellent service by Shakira

Excellent service by Shakira
Took the time to check all contents were present in the opened box

9 September 2024
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hello, thank you for the positive feedback relating Shakira in our Sutton store, I'm glad that you had a good experience. - Dylan

Rated 5 out of 5 stars

Shakira

Shakira was very nice and had a smile on her face

9 September 2024
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hello, thanks for sharing your positive feedback regarding Shakira in our Sutton, I'm glad she was able to help you! - Dylan

Rated 5 out of 5 stars

Really good personal and good prices…

Really good personal and good prices !!!
Thank you Wickes

9 September 2024
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hey Miss Am Cretu, thank you for your wonderful review regarding our Sutton store, I'm delighted you enjoy the staff and the prices we can provide! - Dylan

Rated 5 out of 5 stars

Very good and quick service

Very good and quick service, thank you very much

9 September 2024
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hi Andrew, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with us and how pleased you are with the service provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Shakira was very helpful

Shakira was very helpful. She patiently made several changes to the order as requested. Very satisfied with the service.

6 September 2024
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hello Lal, thanks for sharing your amazing feedback, and I'm delighted that Shakira in our Sutton store was very helpful with your order! - Dylan

Rated 5 out of 5 stars

Great customer service from David at Wickes…

Just had a great experience at Wickes Kimpton Park - absolutely first class customer service from David - helped me with my enquiries- very knowledgeable and helpful! Thank you!!

8 September 2024
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hi, Rich. Thank you for taking the time to share your review. I'm really pleased to see that, David, was helpful and provided first class customer service on your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Shakira top score

6 September 2024
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hey there, thanks for your positive review! - Dylan

Rated 5 out of 5 stars

New kitchen

I came to order a new kitchen for my daughter’s flat. I had all of the measurements but needed a little guidance and the lady that helped me …Ria, was absolutely superb. She showed me everything I needed and helped the choose the best value. I couldn’t fault the service and thank you Ria….. for a job very well done

12 August 2024
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hi There, thanks for taking the time to share this feedback. RD

Rated 5 out of 5 stars

Help with kitchen

Great customer service and help with choosing the best option by Rachel Camilleri.

6 August 2024
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hello Michal, thanks for your five-star review, and I'm delighted that Rachel was first class throughout your kitchen design, enjoy your new space! - Dylan

Rated 4 out of 5 stars

Wickes Sutton, Surrey.

After a mess up and failed delivery yesterday, I called the store as I was really annoyed (but not rude) I was helped, by Anna, Kiran & finally Lara who managed to put things right and get my itmes to me first thing this morning. The customer service was excellent and I want to thank them for their efforts and for putting right the mistakes made by their delivery service.

26 July 2024
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hi JM,

Thanks for taking the time to share your recent feedback with us, im sorry to hear you had issues with a failed delivery on this order but i am glad to hear Anna, Kiran and Lara were able to assist you in getting the items out to you this morning for the project to get underway. - SF

Rated 5 out of 5 stars

Customer Service - Chris Mosengo

I recently had the pleasure of being assisted by Chris Mosengo, and I cannot express enough how grateful I am for his exceptional service. From the moment I reached out with my concerns, Chris listened attentively and showed genuine empathy towards my situation. He swiftly provided a practical solution and went above and beyond by arranging for the missing item to be delivered as soon as possible.

Chris's professionalism and dedication to customer satisfaction were truly commendable. He not only resolved my issue efficiently but also made the entire process stress-free and pleasant. His prompt and proactive approach made all the difference, and I felt valued and respected as a customer.

Thank you, Chris, for your outstanding support and for turning a frustrating experience into a positive one. Your commitment to excellence is truly appreciated, and I highly recommend your services to anyone in need of reliable and empathetic assistance. Keep up the great work!

21 July 2024
Unprompted review
Wickes - Sutton logo

Reply from Wickes - Sutton

Hi, Priyanka. Thank you for taking the time to leave your review. I'm really happy to learn that, Chris, was able to help assist you with your issue regarding your missing item. I'm also glad to see that, Chris, offered excellent customer service turning a frustrating experience into a positive one. Thank you again for your kind feedback. - Scott H

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look