Wickes - Stafford Reviews 

117
TrustScore 4.5 out of 5

4.6

Foregate Street, Madford Retail Park, Stafford Staffordshire, ST16 2QY, GB


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Rated 5 out of 5 stars

I went in representing Gnosall Men's Shed and asked for a donation of a belt sander, they were only too keen to help and also threw in a bix of assorted sanding belts. THANK YOU VERY MUCH. As a small... See more

Company replied

Rated 5 out of 5 stars

We were absolutely delighted, start to finish, with the assistance given us by Deb Mason. She had brilliant knowledge of the products, gave great advice, accurately measured everything and made suitab... See more

Company replied

Rated 5 out of 5 stars

From my first meeting with Deb Mason in Wickes Stafford, it was obvious she had excellent experience of the products. For the free design service, she was on time, professional, answering all que... See more

Company replied

Rated 1 out of 5 stars

The appointment on Sunday did not take place as the design consultant rang me 2 days before to ensure I book the bathroom installation with Wickes before she can confirm her visit. Also I was warned a... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Stafford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Foregate Street, Madford Retail Park, Stafford, Staffordshire, ST16 2QY, United Kingdom

  • +441785242833

4.6

Excellent

TrustScore 4.5 out of 5

117 reviews

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4.6

All reviews

(117)

13,341 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lisa - most intuitive designer!

Lisa - what a lovely, lovely, lovely woman she went above and beyond for me and my partner. She is very knowledgeable and understood what we wanted from the initial visit. We are looking forward to our new kitchen and will be back with Lisa to design our bathrooms too!

31 May 2025
Unprompted review
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Reply from Wickes - Stafford

Hi Stephan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lisa in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Excellent customer service!!

Required assistance with purchasing some kitchen units and accessories whilst on crutches and along came Deb Mason kitchen designer. She really could not do enough for us with a very friendly and bubbly approach and very knowledgeable so sorted everything we needed quickly,even picking it and placing on trolley for us. What an absolute pleasure it was and a massive breath of fresh air. A clear asset to the company.

25 May 2025
Unprompted review
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Reply from Wickes - Stafford

We're happy to hear that you had such a positive experience. We appreciate your feedback regarding the assistance you received while shopping with crutches. It's great to know that our team member Deb was so helpful and knowledgeable. We're glad they made your visit a pleasure-GS

Rated 5 out of 5 stars

Kitchen design done by Debs in…

Kitchen design done by Debs in Stafford, she is very knowledgeable and great at what she does! Highly recommend!

25 May 2025
Unprompted review
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Reply from Wickes - Stafford

We're happy to hear that you had a great experience with Debs! We appreciate your positive feedback and recommendation.
-AF

Rated 5 out of 5 stars

Kitchen design with Deb

Kitchen design with Deb, just brilliant, knowledge, ideas, communication completely faultless.

17 May 2025
Unprompted review
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Reply from Wickes - Stafford

We are so pleased to hear that you had a positive experience with Deb. We strive to provide our customers with the best possible service and we are happy to hear that Deb met your expectations-GS

Rated 5 out of 5 stars

Debs was Brillant

Debs was Brillant, wouldn’t go anywhere ever again for a kitchen! Very attentive, friendly and trustworthy. Thanks again!

17 May 2025
Unprompted review
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Reply from Wickes - Stafford

We're so happy to hear you had such a positive experience! We strive to provide excellent customer service and appreciate your kind words about Debs. We're thrilled you're happy with your new kitchen-GS

Rated 5 out of 5 stars

Customer help brilliant

Recently called into store to look at kitchens and was helped by a lovely lady deb who was extremely helpful and knowledgeable and is a credit to your company, I look forward to the planning and design, would highly recommend a visit

11 May 2025
Unprompted review
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Reply from Wickes - Stafford

Thank you for your kind words about our team member. We are delighted to hear that you found her helpful and knowledgeable. We are committed to providing our customers with the best possible service and we are glad that she was able to meet your expectations. We look forward to helping you plan and design your dream kitchen. TW

Rated 5 out of 5 stars

Stafford store deb mason bathroom

Went to wickes for a new bathroom and was so fortunate to looked after by deb mason, made the whole process easy from start to finish. Brilliant personality meant we had a giggle along the way and her in depth knowledge made the whole journey enjoyable which was totally unexpected as we weren’t sure what we wanted and how to configure bit not a problem deb sorted it for us and understood what we wanted before we did did brilliant experience

25 April 2025
Unprompted review
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Reply from Wickes - Stafford

We appreciate you taking the time to share your positive experience. We're thrilled to hear that you had such a great time working with our team member. It's wonderful that they were able to guide you through the process and make it enjoyable, even when you weren't sure what you wanted. We're glad you're happy with the outcome-GS

Rated 5 out of 5 stars

Excellent staff

I came in last minute, and the staff were great and helped me find precisely what I needed, and I was out in a flash.

9 May 2025
Unprompted review
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Reply from Wickes - Stafford

Hey Jason, thanks for your five-star review, and I'm glad you enjoyed the service in our Stafford store! - Dylan

Rated 5 out of 5 stars

Excellent customer service from Nathan

Had issue with product I wanted to purchase and Nathan very pro active and sorted very quickly.

10 May 2025
Unprompted review
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Reply from Wickes - Stafford

Hey Chase, thanks for your positive feedback, and I'm glad you enjoyed the service from Nathan in our Stafford store! - Dylan

Rated 1 out of 5 stars

Over two years and it's still a mess

In late April 2023 we paid £1200 for a small bathroom to be fitted(iam on here somewhere from then). They sent what can only be described as a cowboy to do a terrible job and wreck the house. The after sales is a minus star,they don't care,and the people you talk to one week,has moved on the next,starting the whole process back to the start. We've had several people out,all giving us start dates only to leave the company and nothing to become of it. The latest was a penciled in total refit for next week only to be told yesterday it's now august! Two and a half years waiting to stop the leaks and actually fix what was the absolute basics. Iam sure there's happy bathroom customers...somewhere...but iam not one of them,they knew the fitter was a shambles,but they backed him and it's so bad that the job still isn't signed off. I don't know how much compensation I should have off them,but I'll take the 12 grand back and get a professional in

10 May 2025
Unprompted review
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Reply from Wickes - Stafford

We understand your frustration with the delays and the quality of work you've experienced. We sincerely apologize for the inconvenience and disappointment this has caused. We value your feedback and are committed to improving our service. We are working hard to address the issues you've raised and ensure that our customers have a positive experience. TW

Rated 5 out of 5 stars

Great Service

Popped into Wickes today, the staff in store were friendly and great help

7 May 2025
Unprompted review
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Reply from Wickes - Stafford

Thank you for your kind words! We're thrilled to hear you had a positive experience with our team. TW

Rated 5 out of 5 stars

Excellent store

Excellent store, staff were friendly and helpful. Nathan was especially helpful a credit to the store

1 May 2025
Unprompted review
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Reply from Wickes - Stafford

We appreciate you taking the time to share your feedback. We are delighted to hear that you had a positive experience with us and that you found the staff to be helpful. TW

Rated 5 out of 5 stars

Fantastic store

Came in on a busy bank holiday Monday and the staff were available to help, I found the paint and decorating bits I needed, was served promptly at the tills

5 May 2025
Unprompted review
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Reply from Wickes - Stafford

Thank you for your positive feedback! We're delighted to hear you had a smooth and helpful experience on a busy day. We appreciate you taking the time to share your thoughts. TW

Rated 5 out of 5 stars

Kev looked after us really well.

Kev looked after us really well.
Great experience shopping at Wickes on Bank Holiday Monday.

5 May 2025
Unprompted review
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Reply from Wickes - Stafford

We're so glad to hear you had a great experience shopping with us on Bank Holiday Monday. We appreciate you taking the time to share your positive feedback about our valuable team member-GS

Rated 5 out of 5 stars

Excellent design & planning

Well what can we say, from the onset Deb (Mason) Stafford store, was fantastic designing our kitchen.
Deb is so knowledgeable and helpful. Excellent ideas alongside planning a great design. Thank you.

5 May 2025
Unprompted review
Wickes - Stafford logo

Reply from Wickes - Stafford

Hey May, thanks for your five-star review, and I'm delighted that you enjoyed the design experience from Deb in our Stafford store, enjoy your new space! - Dylan

Rated 5 out of 5 stars

The Wights new kitchen

Can't thank Lisa enough for designing our new kitchen.
Very approachable,knowledgeable and professional and knew what we wanted from the home visit,even down to my Wife wanting her swishie tap!!!
Even the dog had a nice time in the shop🤣🤣

4 May 2025
Unprompted review
Wickes - Stafford logo

Reply from Wickes - Stafford

We're thrilled to hear about your positive experience with Lisa. It sounds like she truly understood your vision for your new kitchen, and we're delighted that she was able to create a space that you love. We appreciate you taking the time to share your feedback. TW

Rated 5 out of 5 stars

Fantastic staff.

The staff especially Dan were very helpful.

24 April 2025
Unprompted review
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Reply from Wickes - Stafford

Thanks for your five-star review! We're glad you had a positive experience and appreciate your kind words about our staff-GS

Rated 5 out of 5 stars

Deb Masan

Deb, was absolutely brilliant in the Stafford store, she knew exactly what I wanted in my kitchen, she is highly experienced and organised in what she does.
Exceptional customer service with a can do attitude, Deb was far above expectations and would recommend her to anyone.

Fantastic sense of humour!!

24 April 2025
Unprompted review
Wickes - Stafford logo

Reply from Wickes - Stafford

Thank you for taking the time to leave your review. We're thrilled to hear about your positive experience with Deb in our Stafford store. We appreciate your kind words about her expertise, organization, and friendly demeanor. We're glad that she exceeded your expectations and helped you create your dream kitchen. TW

Rated 5 out of 5 stars

Kitchen Planning

Lisa was extremely helpful, very professional, listened to what I had to say while designing my new kitchen, and adapted her suggestions accordingly. She took a great deal of care to ensure that I got what I wanted. I was impressed by her knowledge and skill, when she came to my house to measure up my kitchen and then her computer skills in producing the plans to my requirements. I was very pleased.

21 April 2025
Unprompted review
Wickes - Stafford logo

Reply from Wickes - Stafford

Hi Jean, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lisa in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Simply the best for me as a tradesman!

As a tradesman I use Wickes in Stafford very regularly and honestly can not fault the store or staff. They always go above and beyond and are a genuine asset to me and my business!

17 April 2025
Unprompted review
Wickes - Stafford logo

Reply from Wickes - Stafford

Thank you for your kind words! We're thrilled to hear that you find our Stafford store and staff so helpful. We appreciate your business and are glad to be a valuable resource for you and your business!
-AF

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