Wickes - Harlow Reviews 

Dawn at tills and a male Assistant very helpful when I was buying large amount of tiles - got stock from out back , lidded pallet and then dawn told me about trage card saved £50 !

We bought the whole kitchen from the Wicks harlow store. Rebeca took care of our whole process. She was really patient and did a good job. She did his job perfectly without getting bored. It can really be preferred just for Rebeca.

Bought some wooden flooring today in wikes Harlow and the lovely lady that served me Dawn was so helpful thank you

We’ve just bought some new flooring and wanted to say that Dawn on the checkout was a lovely, friendly member of staff. She was a delight and made the whole experience a great one on a cold, dark and wet evening!

They had everything i needed in store and Emma s on the tills was lovely and polite. She checked i found everything i needed, great customer service

Fantastic service from Emma. Extremely helpful and I left with a smile. Thank you. Need more people like this in the store!

I come in wickes on a regular basis & Dawn is always helpful & polite always get great service from @ always smiling.

Don't bother. Totally neglected by Hertford and Harlow branches when I enquired about refurbishment of 4 of my bathrooms. They attended the initial appointment then heard nothing from Gerald Whittington in Hertford, and very little from Kirsty Ottosen-Gowlett,not even an acknowledgement or a quote. Head office were unsupportive and unable to offer an alternative representative. They are totally incompetent in dealing with new business.

The lady that helped me Dawn was a credit to wickes.
Very helpfull as I had complicated order she taken the time to go throw so as it made my shopping easy as I said a credit

I wanted to give a special mention to Leo who works there. After going to B&Q where the staff were completely clueless, Leo gave me some really great advice about a plumbing issue I had and went above and beyond to help me. Will definitely be going there again first before B&Q next time.

I cant thank Rebeca Grigoras enough for her expertise in designing a new bathroom for me. I'd found a builder to do the job but I then had to find the furniture to go in it. She took the stress out of finding what I needed by expertly designing a bathroom within my budget. The process didnt take long where I was given a detailed copy of the design plus an amazing video of what it'll look like. Her attention to detail was very welcome and her genuine outlook to help me have the bathroom I wanted is a credit to her. Thank you, you made a job I'd worried over so much more manageable for me, I can't wait for it to be done now thanks to you.

I went into wickes and was shopping for some concrete. I overheard a few staff members using offensive language. This isn't acceptable behaviour.

However, Josh and Jamie were very helpful, Josh even offered to carry my items to the car.

Had a great experience Dawn was most helpful as I couldn’t find a few things. Dawn took me straight to them and explained what was the best for what I needed

Dawn & Maddie were amazing and so helpful we placed a large order in store, very attentive and helpful.
Thank you!

Ordered a kitchen from the Harlow branch of Wickes.
Rebeca came and measured, designed my new kitchen.
I had a few issues which Rebeca resolved every time for me.
The kitchen looks fantastic and a massive thanks to Rebeca for all of her help advice and understanding.
Definitely recommend using Wickes for kitchen projects and if you’re lucky enough to have Rebeca design it for you, yours will look great too.

Dawn was very friendly and helpful this evening when we needed help choosing the right tools. Very good customer service!

Dawn is the Harlow branch has served me many times in wikes and is always so so helpful and polite and friendly, always cheers a hard working day up. Many thanks to all but in particular to Dawn.

Dawn was very helpful at the check out, getting me signed up with a trade card. Efficient and polite, she helped me save money!

Excellent customer service , opened a trade account- thankyou dawn

Was served by Josh today who was in need of assistance by another member of staff named Dawn. The way Dawn spoke to me I found unacceptable. The other person I was with advised Josh he needed to go get his wallet out the car and he said that’s fine. When she came over her tone of voice was very abrupt and rude saying “where’s he going”. I advised her how many pieces of wood there was and her reply was “well I still need to find the barcode” she then abruptly asked if the pieces of wood on the trolley were the same. I feel that if you are going to be working in a customer service role especially dealing with the public face to face then you need to have a level of professionalism and Dawn did not provide that.