Wickes - Dundee Reviews 

Caitlin very helpful and pleasant always has time to assist and help in anyway

We popped into have a look at the kitchen section and chatted with designer Scott Lorimer. Scott was warm welcoming and we booked a design consultation. Scott took our ideas and made it come to life. He kept us in budget without downgrading our vision, it was evident that Scott has an excellent knowledge of your products and was able to guide us through different options an styles. Scott was an absolute joy to work with from listening to our ideas, design and booking delivery. Wickes Scott is an absolute credit to your company!!!
overall 5* experience that exceeded our expectations !!!

We went to wicks to get some ideas for a new bathroom. And the service we received was excellent. The advisor Jon Firmin was 1st class he listened to what we wanted gave us ideas of different solutions and could not do enough to help us through the whole process.

caitlin served me in ddee branch and was very helpful

Kaitlin, went out of her way this morning to assist me in looking for sealant I was looking for, great customer service

How bad was that visit? Guy on the tills would have been better not even being there, never looked at me once, never said hello, never said thanks and never said bye.

Couldn’t have been less interested, less motivated, less interested in anything, never mind customer service.

The worst experiences I’ve had in this store

Hi, I don't normally write reviews but on this occasion I will make an exception. I had a home visit to have my kitchen measured-up by Scott Lorimer from your Wickes store in Dundee. I have already had a different company in my home to do the same, but the difference was unbelievable! Scott's approach was far more professional and definitely FAR MORE thorough than the previous company's "expert". He was able to give his input and ideas on important design and lay-out aspects that neither my wife nor myself had ever thought of. Scott is a thoghrouly professional expert and a massive credit to your company. Thank you once again Scott.

The designer Jon was great, absolutely no complaints about him. HOWEVER, after Wickes took our full payment upfront (mandatory) we were then in the hands of their install team. After weeks of not hearing from their ‘appointed installer’ their answer was that I should keep chasing them!!! Still havent had any contact. Absolutely dire customer service so I guess I’ll try and get a refund.

Tiegan provided an excellent service, she was able to recommend stock for items at other branches (on my route home) that I had bought the last units of in Dundee. Thank you!

Visited the store on Saturday 14 March, to purchase some timber, and was served my team member (Tiegan), who was very cheery, friendly, and helpful, turn my bad start to the day into a great day.

Tiegan seved me in the Dundee store yesterday. She is a credit to the company and it is no surprise thr suicide charity is getting lots of donations because of her!

Was served by a lovely girl called Caitlin.
She was polite and very helpful. She also helped me with my TradePro account

Caitlin at Dundee Wickes was very helpful and an attentive worker. A+++++

Mhairi is so lovely and helpful look forward to seeing her again this Friday to discuss more of the kitchen design she has done it looks amazing so helpful and lovely to chat to

Popped in for plaster and received excellent advice, excellent many thanks to Caitlin and the Wicks team.

once I had selected the goods I required I was attended to by Caitlin at the checkout desk and was very helpful with the process of signing up for the trade card.makes a good start to the day with interaction with pleasant helpful staff.

The honesty kitchen person was very good, left with a lot more knowledge, some products very pricey, but overall impressive conclusion was satisfying.

Great service from Caitlin in Dundee. She was really helpful and organised our complex order for delivery.

Caitling was verry helpfull .
Happy crew .