I am a regular customer to this dudley branch. Very rare it doesn't stock my plaster materials. The Staff also are super friendly and very helpful. Christian often asks how my work is going and did yo... See more
Company replied
Location
Switch locationDudley Road, Brierley Hill, Oak Park, Dudley West Midlands, DY5 1HR, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I came in Wicks’s Dudley store and store assistant Christian came to me seeing I was needing advice about products he was very helpful and professional and I gave him £267 order and he made me very c... See more
Company replied
Kerry was incredibly helpful and friendly! I needed a paint colour that only came in the ‘kitchen’ range, she kindly colour matched it to a standard matt emulsion for me. Excellent customer service.
Company replied
Wickes kitchen installation planned for 2 weeks took 17 weeks to complete. Total lack of ownership from wickes. More doors either incorrect size or damaged have been skipped than fitted within my prop... See more
Company replied
Company details
About Wickes - Dudley
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Dudley Road, Brierley Hill, Oak Park, Dudley, West Midlands, DY5 1HR, United Kingdom
- +441384481381
4.5
Excellent
91 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not recommend to use them…
Do not recommend to use them kitchen/bathroom installation services.
The store manager u..... s....... as well as the designer and fitter department.
Promises on promises nothing happend and we talking about weeks.
Head office also who you not able to deal with.
Our bathroom project already £-600 pound.
As long as you not pay they promise gold and diamond than as soon as you pay everyone dissapear and you hardly find your money back.Before you choose to buy from Wickes a new bathroom or kitchen project,go on Facebook Wickes Kitchen /Bathroom Horror group with more than 3k victim there is wrote down everything black and white.
Avoid at all costs!
12 June 2024
Unprompted review
Reply from Wickes - Dudley
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
Ordered a new kitchen
Ordered a new kitchen, they had measured it incorrectly Andi had to call to ask for 2 smaller units. I was told that even tho it was their error I had to pay for the new units or they would not order them!! I paid almost £500 and have been trying to get my money back for almost 4 weeks, I have had a partial refund, but I don't see why I should be out of pocket for their error. I have emailed and called numerous occasions, promised callbacks that didn't happen and I have now been told that my complaint has been closed without my knowledge. I would not recommend Wickes as their new 'Customer Experience Team' are next to useless!!!
1 July 2024
Unprompted review
Reply from Wickes - Dudley
Hello Sue,
Thank you for taking the time to leave your Trustpilot review. We are truly sorry to hear about the issues you have experienced regarding your kitchen order and the service you have received. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.