Wickes - Dudley Reviews 

I had a really positive experience with Christian at the Dudley branch. He was incredibly friendly, helpful and knowledgeable, and took the time to make sure everything was explained clearly. Nothing felt like too much trouble, and his professionalism made the whole experience really easy and pleasant. I would definitely recommend Christian and the Dudley branch!

Great experience today, my dad was helped by Christian with getting everything he had brought to the car, he said he seemed really polite and knowledgeable. Thanks for the help.

The service and staff were very good and knowledgeable.

Collected materials for my job starting Monday ,Kerry helped me find everything that I needed, very knowledgable and friendly Wickes employee.👍👍👍

Spoke to Laura today, helped me with the compost and soil I needed but there was no trolleys available. I paid for them and then Laura helped me to load them into my car. 👍👍👍

A well stocked store which had everything I needed. Quick and friendly service. A good offer on paint at the moment with a significant price reduction.

L. Fearn was great and I felt reassured in my decision after his visit. He pointed me in the right direction when I didn't understand something and made suggestions within my budget when I went too far.

What a clean store got everything I needed
Such polite staff

Really good experience gindy the design consultant was a star she stayed over to help us out although she was due to go home and she did what she does best on a design for our kitchen thanks agin would recommend

We had a kitchen delivered in may. On delivery we noticed that the integrated microwave that was incorporated into the design (which was designed by their staff) with wickes did not fit into the cupboard. We contacted wickes that weekend and apparently everything was in motion and the microwave would be collected and we would be refunded. We are now in July, the microwave is still sat in my living room and no refund in my bank account. We have a gap in our kitchen which is where the microwave was supposed to go 3 months down the line. We have tried to contact our kitchen designer, the store directly and wickes with no response or action. We are currently at the point in our house renovation where we need the microwave out of our living room and we are ready to move in so ideally we need a microwave. I am utterly disappointed with the service we have received and have had no rectification of this matter. If you want a fully functional kitchen I would not recommend wickes to anybody

Super helpful staff, made a wonderful contribution to our community garden of a water butt & guttering so we can capture water from one of the buildings. Gurdeep the manager was lovely and very accommodating, and we had a lovely chat with another staff member about the area where our project is and how it has changed since she went to the school next door! Overall, wonderful service and contribution to community project. Thank you Wickes Dudley! :)

We recently visited the Wickes Dudley store and received outstanding service from Charlie. He was friendly, approachable, and incredibly knowledgeable, taking the time to answer all our questions and help us find exactly what we needed. Nothing was too much trouble, and his excellent customer service made our visit a really positive experience. It’s great to see someone who genuinely cares about helping customers

I am really impressed with Lee Fearn. He has been very professional and really helpful. I would definitely recommend him.

Lee Fearn was very professional and helpful a credit to Wickes

GREAT BRANCH....visited to get gravel, need help from a member of staff (Jake) he was more than happy to help me out. I was very impressesed with how professonal he was for such a young member of staff...Thanks Jake....overall the branch is clean and tidy ....loads of stock, the kitchen showroom area is lovely, highly recommended fot that new kitchen. I always use this branch for any DIY need

I visited the Dudley store today. The staff could not have been more helpful. In particular Lee who was so considerate and helpful. Thank you

Today my wife and I went into Wickes Dudley to buy a new kitchen mixer tap. As it happened we needed the assistance of Gindy in the kitchen department. She ordered the tap for delivery to our address as it wasn't a stock item. Very pleased with her help today.

Gindy Stevens, our Kitchen Designer went above and beyond to help our kitchen design was exactly to our requirements. Fantastic service from this lovely lady at Dudley Wickes.
Unfortunately the back office systems and staff were not so helpful or accommodating so we ended up purchasing elsewhere on this occasion.

Very busy store but everyone really helpful. Lovely friendly staff as always.

PI ordered a new Kitchen all went well, but a week before it was due to be delivered we had a call to say that some of the cabinets were out of stock and due to be delivered 2 weeks later than planned, so I reorganised the fitting for that delivery date. To then be delivered the part kitchen and once all checked of discovered that 4 of the cabinets were white not as ordered in grey. It only gets worse from here I'm sorry to say. A week after the delivery I had another call to say that the 4 cabinets that were out of stock would not be available until a month later and they wouldn't be on the delivery, even though I had to explain that I had already had a call from them and the delivery of my incomplete kitchen, apparently there was no notes on my record!!! 2 emails later (no response from either) and as I write this, 25 minuets wating to speak to another muppet just hope I'm not charged for this call as it will be the last straw and it will all go back and ill take my business else ware, which may happen when or if I ever get answered. All went fine until the money changed hands should be on TV on the rouge traders programme. Won't be dealing with them again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Following on from the call no compensation offered or any apology for having to call off my kitchen fitter for 6 weeks before I can get the remaining cabinets I've never been treated like a cash cow before now I have I really don't like wickes costumer service I am absolutely DISCUSTED!!!!!!