I had a wonderful experience at Wicks today. Mr Oliur Khan the manager was so kind, patient and helpful. He explained everything clearly and made me feel comfortable throughout. Excellent service . I... See more
Company replied
300 Manor Road, Canning Town, Unit 3, London London, E16 4PA, GB
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I had a wonderful experience at Wicks today. Mr Oliur Khan the manager was so kind, patient and helpful. He explained everything clearly and made me feel comfortable throughout. Excellent service . I... See more
Company replied
I visited your store this morning for some bricks and cement. I couldn't find a small trolley for me to use so the wonderful Akib went and got one for me. He could see that I'm on walking sticks, so... See more
Company replied
I visited the Canning Town store today. The Manager Oliur he is a really experienced to serve the customer. It was good experience visiting the store. I ordered some paints for my home. Thanks for the... See more
Company replied
I’m very disappointed with my recent order from Wick. I paid for home delivery expecting the items to be brought to my doorstep, but instead the driver expected me—a single mum—to collect heavy tiles... See more
Company replied
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
300 Manor Road, Canning Town, Unit 3, London, London, E16 4PA, United Kingdom
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Customer service very rude and he was very angry 😡 I asked about some items he said I am a Bilder Asian guy long beard 🧔♂️

Reply from Wickes - Canning Town
Shahab
Manager at canning town store
Helpful, informative and great customer service
Good experience here
Thanks

Reply from Wickes - Canning Town
Great store good location and great helpful associates,Ernest was so kind and helpful to me very knowledgeable thanks

Reply from Wickes - Canning Town
Why I have given the Canning Town branch a 5.
1.contact on the phone prior to visiting (five star) customer service
2. Arrived at the store, approached a member of staff to help me with my fencing needs. ( Walked to the section and he discussed my options and how to go forward with a bulk purchase ( five star service again).
Visited the cashier to place a click and collect service for a cooker hob. ( Query raised re delivery cost). Again appreciated the thoughtful and respectful approach) ( 5 star service again re customer service)
On the day I w as assisted by 4 staff members at the canning town branch all can be described as giving a 5 star service.
I rarely complete a review/feedback questionnaire but greatly appreciated the excellent service I received and felt it necessary as all the staff I came in contact with exceeded my expectations in terms of how helpful they all were.

Reply from Wickes - Canning Town
Shabs, thank-you for sorting the tiles for me, you took away my stressful day.

Reply from Wickes - Canning Town
The staffs are very friendly especially Shabz who helped me resolve an issue very quickly and professionally.

Reply from Wickes - Canning Town
I would just like to say that my recent visit to wickes (canning town) branch was an absolute pleasure, I was helped by Zee followed by the manager shabz in helping we with building materials and paints, they both helped me choose the right materials and advice I needed to understand the correct materials, they were amazing from start to finish, I usually don't go to wickes as I find the service to be very poor and no one is usually not around, however this time round the experience was just what I needed to build confidence to continue going to the branch, these two individuals should be considered for better managerial position.5 star service t
THANK YOU ZEE AND SHAZ

Reply from Wickes - Canning Town
Back again to Wickes yesterday to buy more stuff. Maz (who greeted me with a smile and asked about my injured foot) was about to finish her shift but still offered to help pick up what I needed, then left me in the hands of Earnest who was very helpful afterwards. Honestly great customer service from both and so kind to even help pout my purchse into my booked cab. Thank you so much.

Reply from Wickes - Canning Town
Went to wickes in Canning Town. These lot are legend, doing the task of a 100 men yet still keep a smile on their face and provide 10/10 customer service. I was served by Samad today and hope he gets recognised for his hard work!

Reply from Wickes - Canning Town
Amazing service with helpful staff thanks for giving us best service ever.

Reply from Wickes - Canning Town
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