Wickes - Aylesbury Reviews 

188
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TrustScore 4.5 out of 5

4.6

Cambridge Close, Unit 12, Aylesbury Shopping Park, Aylesbury Hertfordshire, HP20 1DG, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Aylesbury store: Purchased radiator valves, Drayton trv 4, turns out they were incompatible with my system. Returns were very efficient. Neve helped to select replacement by going above and beyond by... See more

Company replied

Rated 5 out of 5 stars

I visited Wickes Aylesbury today to pick some tiles for our bathroom. Kim was so friendly, attentive and helpful from the beginning. Kim helped me figure out how many packs I needed and ensure I had e... See more

Company replied

Rated 5 out of 5 stars

Was amazing experience having our kitchen designed by Martin in Wicks Aylesbury. We are first time buyers and Martin helped us all the way and asked us things we never even thought of! He was amazing,... See more

Company replied

Rated 1 out of 5 stars

Warranty does not exist for their kitchens.We have had problems with door fronts and drawer fronts from day one of installation and now, under Wickes so called warranty, they are refusing to repla... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Aylesbury

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Cambridge Close, Unit 12, Aylesbury Shopping Park, Aylesbury, Hertfordshire, HP20 1DG, United Kingdom

  • +441296399599

4.6

Excellent

TrustScore 4.5 out of 5

188 reviews

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4.6

All reviews

(188)

14,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Martin at the Aylesbury store

Martin at the Aylesbury store was so helpful in advising us on the kitchen design for the flat. We had to make some adjustments and he made us aware of all the T&C's and options etc

23 August 2025
Unprompted review
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Reply from Wickes - Aylesbury

Hi Kiran, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Martin in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Consistent good service

Whenever I visit the store, staff are friendly and very helpful. Millie and Dave were excellent today with Millie getting my order through very efficiently so delivery could happen tomorrow.

29 August 2025
Unprompted review
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Reply from Wickes - Aylesbury

Hi Sarah, thank you for taking the time to leave a review. I'm really pleased to hear that the staff in the store were friendly and helpful. Especially Millie and Dave who made through your order went through, so you could receive the delivery tomorrow. We appreciate your kind words. -LG

Rated 5 out of 5 stars

A very professional service

Our consultant was Michaela. From start to finish she was professional and nothing was too much trouble. We changed our minds several times and she was happy to amend our plans. Throughout the process she made everything very clear and I would highly recommend Wickes for bathroom and kitchen purchases.

24 August 2025
Unprompted review
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Reply from Wickes - Aylesbury

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Michaela in our store and that they provided you with useful advice and help with this planning. -AH

Rated 5 out of 5 stars

On Sunday I visited the Aylesbury store…

On Sunday I visited the Aylesbury store and a guy called Chris helped me with my enquiries and my order. I explained I have disabilities he went out of his way with walking me around to the items I needed to order. His manager Dave was very helpful aswell and he helped me with something else. I will definitely be back to the store after today's experience with the help I received.

24 August 2025
Unprompted review
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Reply from Wickes - Aylesbury

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Chris in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Fantastic customer service

I popped into Wickes today and received some amazing customer service from Millie. Millie served me quickly and efficiently and made my Wickes experience fantastic. Will definitely be returning to this shop. Thank you Millie!

22 August 2025
Unprompted review
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Reply from Wickes - Aylesbury

Hi, there. Thank you for taking the time to share your experience with us. We're really pleased to see that, Millie was helpful and provided amazing customer service during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Chris was very polite and helpful

Chris was very polite and helpful. He help me carry a very heavy worktop to my car.
Thank you very Chris for your help.

19 August 2025
Unprompted review
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Reply from Wickes - Aylesbury

Hi Laurentiu, thank you for taking the time to leave a review. I'm really happy to hear that Chris was polite and helpful carrying the worktop you had purchased to the car. -LG

Rated 5 out of 5 stars

Help from Assistant

When picking up an order, one of the assistants at the desk noticed that there was a fault in a piece of wood in the pack that I was collecting, and she asked the chap who brought it to me to change it. I might not have even checked so it was very helpful. Her name is Denise and I appreciated her intervention.

17 August 2025
Unprompted review
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Reply from Wickes - Aylesbury

Hi, Janette. Thank you for taking the time to share your review with us. I'm really pleased to see that, Denise, was really helpful during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Satisfied customer

Store had everything i needed, click and collect was efficient and staff were very helpful with exchanges

17 August 2025
Unprompted review
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Reply from Wickes - Aylesbury

Hey Jim, thanks for your amazing review and I'm glad you enjoyed the click and collect service in our Aylesbury store! - Dylan

Rated 5 out of 5 stars

I feel the need to share my experience…

I feel the need to share my experience from my last visit to the Aylesbury branch. I was buying some timber for a decking project. When i entered the store i found a colleague called Harry and asked for help. He had helped me find all the products i need and his knowledge and experience with the products in store was amazing. The timber was also great quality and straight which is hard to find in most other DIY stores. I was then served by clarice who made sure i had everything else i needed before i left the store. She also offered for some assistance to the car which i accepted. She called for a colleague to help me when the store manager Steve overheard and came over to assist me, he helped me load my vehicle and wished me a great weekend. For this i will always shop at this store.

15 August 2025
Unprompted review
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Reply from Wickes - Aylesbury

We appreciate you sharing your experience at our branch. We are happy to hear that Harry were helpful, and that you were satisfied with the quality of our timber, and that Clarice also offered assistance to your car. It's great to know that you enjoyed your visit. -AK

Rated 5 out of 5 stars

Aylesbury Wickes.

I recently went into the Aylesbury store where I found the team to be amazingly helpful. I’ve been debating a kitchen renovation for a while. I thought perhaps I could do it all myself. So I went in and the staff were super helpful. I met with a guy named Steve. I believe he was the manager. He had the time to chat to me. Not just about what I was in for but general chat that made me feel very welcome. He explained that they had their own design consultants that could help me with my project and introduced me to Chloe. She was professional, courteous and friendly. She took the time to find out what it was I wanted and came up with some amazing solutions. I’d been in a few places and found them quite pushy with their tactics but wickes was a different experience. It was relaxing and easy and Chloe showed she really knows what she is talking about. From possible building amendments to how the install process will take place. I have taken away the information and I will 100% be following up. Everyone in store had a smile and the store was surprisingly tidy. Strange how a hardware store can give you such a nice experience.

7 August 2025
Unprompted review
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Reply from Wickes - Aylesbury

Hi There,

We're happy to hear that the team at Aylesbury was so helpful during your kitchen renovation discussions. It's great to know that you found our design consultant Chloe to be professional, courteous, and friendly, offering solutions that met your needs. We appreciate you taking the time to share your positive experience.

-Ellysse

Rated 5 out of 5 stars

Great store

Good store layout. Items easy to find and the staff are very friendly and accommodating. Reasonable prices and some good offers

14 August 2025
Unprompted review
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Reply from Wickes - Aylesbury

Hi, Shane. Thank you for taking the time to share your review with us. I'm pleased to see you had a good experience in our store. Thank you again for your valuable feedback. - Scott H

Rated 4 out of 5 stars

We had some problems with the design…

We had some problems with the design due to certain items (I.e. boiler, electrics) not being able to be moved. A very small space to work with but with some imagination we got there and have a lovely new kitchen that maximises the space we have.

16 June 2025
Unprompted review
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Reply from Wickes - Aylesbury

We appreciate you sharing your experience. We're glad that, despite the challenges with the design and limited space, we were able to create a lovely new kitchen that maximizes your space. -AK

Rated 5 out of 5 stars

Elliot the store manager and all the…

Elliot the store manager and all the staff I dealt with were fantastic. The store supported us with supplies for our PTA Forest School.

1 July 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Karina,

We're happy to hear that the team provided fantastic support for your PTA Forest School with the supplies. We appreciate your positive feedback!

-Ellysse

Rated 5 out of 5 stars

Small kitchen, big dreams

Set with a target of creating more storage with such a tiny space, we cannot thank Chloe Folds - our kitchen designer at Wickes Aylesbury - enough!
She understood the assignment and got cracking designing us our (small but perfectly formed) kitchen of dreams. It is beautiful!
We are so happy with the end result and Chloe is a credit to Wickes.
Shout out to our fitter Mark and electrician Kevin who made the fit seamless and hassle free for us.
Highly recommended 5 stars.

30 July 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi, Danielle. Thank you for taking the time to share your experience with us. We're so glad to hear that your kitchen designer, Chloe, at our Wickes store in Aylesbury, was able to create your dream kitchen and that the fit was seamless. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Top design consultant

The design consultant, Martin Clarke, is very helpful and understands your needs.
He designed our kitchen 2 years ago, which we are very happy with, so we went to him when we wanted our bathroom redesigned. He adds value and takes the time to get to know what you really want and need.
He knows the products very well and does not oversell them. Thank you Martin

29 July 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Thank you for taking the time to leave your review!
We're happy to hear that Martin the design consultant was helpful and understood your needs for both your kitchen and bathroom designs. Great to hear adds value and takes the time to get to know what you really want and need.
- PP

Rated 5 out of 5 stars

Really friendly and helpful staff!

Really friendly and helpful staff!
I was unsure of everything that I needed, but the staff helped me every step of the way and were extremely polite and knowledgeable.

19 July 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hey Nat, thanks for your five-star review, and I'm glad you enjoyed the service in our Aylesbury store! - Dylan

Rated 5 out of 5 stars

Machaela my kitchen designer was…

Machaela my kitchen designer was absolutely amazing !!she designed my kitchen just as I dreamed it to be ..her amazing care during the delivery and installation was amazing even though a few hiccups with the delivery and the installation she was there to resolve issues and to see that we were happy all the way
She also gave us good after-care and went that extra mile when she didn't have to.her dedication to seeing customers happy was outstanding!!!..

16 June 2025
Unprompted review
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Reply from Wickes - Aylesbury

Hi Despina, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Machaela in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Served by Kim who was awesome

Served by Kim who was awesome! Knowledgeable, very helpful, efficient and friendly. Couldn't have asked for a better service. Thanks Kim

19 July 2025
Unprompted review
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Reply from Wickes - Aylesbury

Hi Diane, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Kim in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

New Bathroom and cloakroom

We had Chloe help design our new bathroom and downstairs toilet. From the start of our project to the finish everything was excellent.
Chloe arranged all the deliveries to be here at the same time and her idea's and insight were in valuable . The work carried out by Andy and Matthew Winter was excellent, they are a credit to their profession. Would highly recommend using Wickes.

19 May 2025
Unprompted review
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Reply from Wickes - Aylesbury

Hey Jacqueline, thank you for your five star review and I'm delighted that Chloe, Matthew and Andy were all fantastic throughout your bathroom and cloakroom design/installation. It makes us proud you would recommend us and enjoy your new space! - Dylan

Rated 5 out of 5 stars

I highly recommend Chloe from Aylesbury…

I highly recommend Chloe from Aylesbury Wickes, our exceptional kitchen design specialist, for her consistent and comprehensive project updates and her ability to accommodate last-minute changes.
Chloe's professionalism and outstanding product knowledge are commendable.

3 July 2025
Unprompted review
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Reply from Wickes - Aylesbury

We appreciate you recommending our kitchen design specialist Chloe from Aylesbury Wickes! We're happy to hear that you were pleased with the project updates and product knowledge-GS

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