Wickes - Aylesbury Reviews 

188
•
TrustScore 4.5 out of 5

4.6

Cambridge Close, Unit 12, Aylesbury Shopping Park, Aylesbury Hertfordshire, HP20 1DG, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Aylesbury store: Purchased radiator valves, Drayton trv 4, turns out they were incompatible with my system. Returns were very efficient. Neve helped to select replacement by going above and beyond by... See more

Company replied

Rated 5 out of 5 stars

I visited Wickes Aylesbury today to pick some tiles for our bathroom. Kim was so friendly, attentive and helpful from the beginning. Kim helped me figure out how many packs I needed and ensure I had e... See more

Company replied

Rated 5 out of 5 stars

Was amazing experience having our kitchen designed by Martin in Wicks Aylesbury. We are first time buyers and Martin helped us all the way and asked us things we never even thought of! He was amazing,... See more

Company replied

Rated 1 out of 5 stars

Warranty does not exist for their kitchens.We have had problems with door fronts and drawer fronts from day one of installation and now, under Wickes so called warranty, they are refusing to repla... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Aylesbury

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Cambridge Close, Unit 12, Aylesbury Shopping Park, Aylesbury, Hertfordshire, HP20 1DG, United Kingdom

  • +441296399599

4.6

Excellent

TrustScore 4.5 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(188)

14,656 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Customer service 0%

Customer service 0%.
Staff with attitude and poor communication skills.
B&Q around the corner. A better place to shop.

17 April 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi. Thank you for taking the time to share your review with us. I'm really sorry to see you've had a negative shopping experience. I've sent you a request for more information, so I can look into any issues you may have. Thank you again for your feedback. - Scott H

Rated 1 out of 5 stars

09:00-13:00 DELIVERY

09:00-13:00 DELIVERY, TURNS UP AT 19:30 AND ONLY 1/3 OF THE ORDER

USELESS COMPANY

4 April 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hey Lee, thank you for your valuable feedback, and I'm really sorry to hear about your delivery. If you can please reply back to the private message I've sent you on trustpilot we can look into this for you. - Dylan

Rated 5 out of 5 stars

Bathroom Refit

I wanted a bathroom refit and the Design Consultant came to my home, then I had two further meetings in store to ensure I had what I needed. She was knowledgeable and professional and my new bathroom is now all booked in.

12 March 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

We appreciate you sharing your feedback. We're happy to hear that our Design Consultant was knowledgeable and professional during your bathroom refit meetings. We hope you enjoy your new bathroom! -AK

Rated 5 out of 5 stars

Bathroom makeover

We’ve just had our bathroom renovated through Wickes and we’re so pleased with it. Chloe was amazing and really helpful with the design process and was always available for any questions we had along the way. The whole process was easy and smooth and better than we could have imagined. Thanks to Chloe and the team!

12 March 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi, James. Thank you for taking the time to share your review with us. We're delighted to see that your design consultant Chloe was amazing throughout, answering any questions you had whilst providing a smooth process. Furthermore, we're really happy to see your so pleased with your new bathroom. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Chloe was amazing from the beginning to…

Chloe was amazing from the beginning to the end of my kitchen journey. I was so happy to have a woman who understood my need for storage,style and family life. Chloe was professional the whole time, easy to get hold of, gave suggestions when needed and even came out to our property to check it was being fitted correctly. She knew all the different kitchen types and was able to give the correct advice regarding my needs. I would go back or recommend her to anyone. Thank you. I love my kitchen

4 August 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi, Williams. Thank you for taking the time to share your review with us. We are really pleased to see that your design consultant Chloe was fantastic from start to finish, providing an excellent in depth design experience. Furthermore, we are delighted to see that you love your new kitchen! Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

We had a fantastic experience

We had a fantastic experience working with Chloe on our kitchen design. She made the entire process incredibly easy and completely stress-free. Chloe really took the time to listen to our requests and ensured they were incorporated into the final plan. Highly recommend her services!

2 January 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hey Lucy, thanks for your five-star review, and I'm delighted you enjoyed the design experience from Chloe in our Aylesbury store. It makes us proud you're happy with the final plan and that you would recommend us! Enjoy your new space. - Dylan

Rated 5 out of 5 stars

I was helped in store by Merrick today…

I was helped in store by Merrick today with some kitchen units, he was very polite, knowledgeable and helpful. Thank you Merrick!

16 March 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Alison Williams, We appreciate you taking the time to leave your review. We're so happy to hear that you found Merrick to be polite, knowledgeable, and helpful. -LC

Rated 5 out of 5 stars

Very helpful

Very helpful, Martin designed our kitchen and answered all our questions, very knowledgeable.

15 March 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Rachel, We're happy that Martin was helpful, answered your questions. Thank you for your feedback. -SM

Rated 5 out of 5 stars

Very friendly but professional design…

Very friendly but professional design consultant Katrina. She was honest and helpful with ideas about how we can refurbish our en-suite but within a sensible budget. I look forward to seeing her design of what is possible when we meet again in few days.

12 March 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Caroline, Thank you for taking the time to share your feedback with us. We are happy to hear that you had a great experience with Katrina, We hope you love the design of your new en-suite! -SM

Rated 5 out of 5 stars

I am a pensioner and I required a slab…

I am a pensioner and I required a slab for my garden.a member of your staff ( Charlie) carried it from your building yard to the till.he then offered to carry it to my car.what a polite and helpful lad you have in your employ.make sure you don’t loose him.

7 March 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Frank, We're happy to hear that a staff member provided such excellent assistance with your garden slab purchase and made your visit pleasant. We appreciate you mentioning their helpfulness and, we value your feedback. -LG

Rated 5 out of 5 stars

Great Kitchen

Chloe the kitchen designer was very professional and helped me towards my goal of a dream kitchen.
John the kitchen installer ensured that the kitchen was exactly to my liking and in line with the design.
The attention to detail was excellent. He had a dedicated team of a plumber, electrician and plasterers. Their standard of competence was very good.
I would recommend Chloe and John as your first choice for kitchen designing and installation.
I am sure there will be many more kitchens designed and installed to a high standard.

16 February 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi, David. Thank you for taking the time to share your review with us. We are really pleased to see that your design consultant, Chloe was professional and helpful during your appointment. We are also pleased to see that John your installer had a great attention to detail and installed the kitchen in line with your expectations. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Very impressed with Wickes Aylesbury's…

Very impressed with Wickes Aylesbury's Kitchen & Bathroom Section. We dealt with Chloe Folds ( Design Consultant ) and found her to be very efficient at getting our new kitchen dreams off to a flying start. Very friendly and knowledgeable and went through all the details professionally.

14 February 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Ian, We're very pleased to hear about your positive experience with our Aylesbury team. It's great to know the design consultant was so helpful in planning your new kitchen. Thank you for your Kind feedback. -JL

Rated 5 out of 5 stars

Great customer service from Neve :-)

We purchased fences, buckets and Screws etc. Neve was so helpful, Professional and patient and even joked around with us as my friend was messing around asking if they sold cherry tomatoes at wickes. Amazing customer service, would go back just for her customer service. P.s. she deserves a pay rise !!!

12 February 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the helpfulness, professionalism, and patience you received from Neve. We're so glad you enjoyed your visit and thank you for your feedback. -AK

Rated 5 out of 5 stars

Excellent service from Chloe

Chloe, from the Bathroom Design team, was very helpful and accommodating with my requests. I have ended up with the perfect bathroom. Very helpful and lovely to work with.

18 December 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Missy C,

We appreciate you taking the time to share your experience. We're happy to hear that Chloe was helpful and accommodating, and that you got the perfect bathroom. -Ellysse

Rated 5 out of 5 stars

Katrina in the kitchen department

Katrina in the kitchen department did wonderful job helping us plan and design our large house renovation project. We ordered a complete Sofia kitchen in pewter and we chose Tiverton, Pebble for our pantry, boot room and mud room.
We are absolutely delighted with our choices and everyone who comes to see our house says how nice everything looks.
Katrina has been an absolute delight to work with, very helpful and charming and we wouldn’t hesitate in recommending her to anyone who was looking to buy a new kitchen.

30 January 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi, Michelle. Thank you for taking the time to share your review with us. We are really happy to see that your design consultant, Katrina, was helpful and a delighted to work with. We are also pleased to see that everyone that has visited your house has commented on how good it looks. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Macheala Slatter

Macheala Slatter, the design consultant was absolutely amazing. Nothing was too much trouble, she had great expertise and knowledge of all the products and was a delight to talk to. I would like to thank her very much and it was a pleasure to meet her her. Well done Wicked.

25 January 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Kathy, we appreciate you taking the time to share your feedback. We're happy to hear that our design consultant was amazing and a delight to talk to. It's great to know that you were pleased with their expertise. -LG

Rated 5 out of 5 stars

Neve gets 10/10

I have just spoken on the phone to Neve and my goodness what a brilliantly helpful and charming young lady. She was beyond helpful which was so refreshing, nothing was too much trouble for her. If only there were more like her!
Well done Wickes for finding her and letting her deal with us public on the phone.
One word for Neve.......Amazing!
Thank you.

26 January 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Elaine. Thank you for taking the time to share your review with us. We are delighted to see that Neve was really helpful and friendly during your phone call. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Kitchen design and sale

Macheala Slatter designed our Kitchen for us, she extremely helpful and a pleasure to work with.

21 December 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi James, Thank you for taking the time to share your feedback with us. It is wonderful to hear that Macheala was able to help you design your dream kitchen!. -SM

Rated 5 out of 5 stars

I was able to buy the flooring and…

I was able to buy the flooring and underlay without issue. Floor level plinth lighting was a little more difficult. Wicks employee Neve however looked online for me and found what I was looking for. Very helpful service.

19 January 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Dave, we're happy to hear that you were able to purchase the flooring and underlay without any problems. We appreciate your positive feedback regarding the helpful service you received. -LG

Rated 5 out of 5 stars

Customer service at its best …

We went to the Aylesbury branch and asked Nathan a staff member if he could help us to work out how much loft insulation we needed
. Nathan was so very helpful he worked out the quantity that was needed, plus showed us where something else was that we could not find. He was so knowledgeable about the products, he did it all with a great attitude and a smile. Nathan then loaded it all into my car, he is a credit to your Company if only every Company had a Nathan it would make shopping a lot easier. Thank you Nathan

15 January 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Sandy, we appreciate you taking the time to share your experience at the Aylesbury branch. We're happy to hear that a staff member was helpful in assisting you with your loft insulation needs and provided excellent service. It's great to know their knowledge and positive attitude made your shopping experience easier. -LG

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look