Terrible company! Equipment was filthy and barely worked - actually made the place dirtier than it was before. Then not only did they not collect the item on time, they didn’t even tell me they... See more
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See what reviewers are saying
Second order both came next day they were package verry good nice and safe I give five stars.the decks are refurbished and in mint condition (they look new) I'm verry happy with these guys and will be... See more
I purchased my controller in 2018, the after care service recieved from these guys are worth more then all the gigs in a life time... I have asked for advice and help, always getting the best res... See more
Extremely helpful staff.Wanted some replacement bolts for some gorilla tripod speaker stands and was given this company as a gorilla supplier.Absolutely top service.Paid a very fair price and within 3... See more
Company details
Information provided by various external sources
Established for over 15 years, whybuynew.co.uk is one of the leading DJ and Music websites in the UK specialising in New, Used & B-Stock. We are fanatical about everything DJ and employ experts in all areas to advise customers about their passion. Your passion is our passion and we have all the latest gear in stock at the best prices available. Based in Colchester we have over 30,000 square feet of warehouse space along with a busy superstore with ample parking. Please email, call or visit us to discuss your DJ and music requirements.
Contact info
1A Altbarn Road (off Hawkins Road), CO2 8LG, Colchester, United States
- 01206 855010
- info@whybuynew.co.uk
- www.whybuynew.co.uk
3.7
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. The product I ordered was not in stock but Why Buy New kept me fully informed and delivered within two days of receiving the items in stock.
Highly Recommended for service and price
2 March 2022
Used DJ equipment came delivered in…
Used DJ equipment came delivered in better condition that described. Fast delivery, excellent service
1 March 2022
Good service
28 February 2022
All round great service brought…
All round great service brought numerous items from why buy new never been a problem if there had its been sorted.
27 February 2022
Ordered some bits and pieces of them…
Ordered some bits and pieces of them but ordered wrong phoned them and they couldn't be more heplful in trying to get the right bits brilliant service will be using them again oh and great prices
27 February 2022
Great service packed so well arrived in…
Great service packed so well arrived in hours...
22 February 2022
Easy experience
Ordered the Serato DJ Pro Club Kit License,
No hassle, no need to chase, easy fast time, all set up and sorted no problem - can confirm working as well
Would use again
21 February 2022
Unprompted review
Warrenty repairs are terrible
I have used them before and have never had a problem but on this occasion it has been a nightmare, I ordered a pair of Denon SC6000's after 2-3 months a fault became apparent with one player, they promptly arranged a courier to collect. I eventually got it back repaired 8 weeks later. I know a lot of this delay was due to Denon but 2 or 3 weeks of it was also due to Whybuynew not sending it to Denon promptly.
15 February 2022
Unprompted review
Reply from whybuynew
Hi
I am very sorry you have experienced issues with your repair.
I have looked into this for you and I can see that there was an initial delay of one week as the supplier requested more information about the fault in order for us to proceed. I can see that you then kindly provided that information and the item was subsequently returned for repair. Unfortunately, following on from this, the situation has been exacerbated due to the technical department dealing with your repair at the supplier has been severely understaffed due to Covid. This has meant that they have been unable to turnaround the repair within their normal timeframe and has regrettably affected the service you have received.
I am very sorry for the delay you have experienced and our service manager has marked this as a priority case with the supplier to get you reunited with your item as soon as possible
Kind Regards Darren
After my negative comments the other…
After my negative comments the other day I have deleted
I have praise Darren for getting in touch and sorting my mic out (it was a simple case of not receiving an email that Darren had sent )so hats off to Darren and team
10 February 2022
Unprompted review
The website is so easy to use and I had…
The website is so easy to use and I had no problem to order what I needed exallent service
7 February 2022
Great guy’s to deal with
Great guy’s to deal with. Very helpful advice and knowledge on equipment.
Next day delivery is spot on. Have been using them for a while now. Nothing is too much trouble.
Excellent service.
4 February 2022
Great service from Adam and Chris…
Great service from Adam and Chris knowledgeable guys who know their stuff makes me feel like I’m in the store looking at the products.Dj GlobalRay
4 February 2022
Choy
Choy
Quick delivery and smooth, but the packaging is like rubbish, they stick together with packaging tape put inside the black bag stick the level and done, no bubble wrap no box, the original box looks like returned item. That's how they pack my order resulting damage my item. But anyway the refund is like a jet so quick and easy. Thank you why buy new for my refund
4 February 2022
Reply from whybuynew
Hi
Thanks for your message. First off thankyou for your positive comments. Bearing in mind that you had some frustration with this order it is very kind of you to take the time to do so.
Please accept my apologies regarding the packaging. I have investigated into your comments and I can assure that it was a new item sent out, however in this instance our full dispatch procedure was not adhered to by a new member of our dispatch team. Both he and I offer our apologies and we have put some changes in place to avoid this happening again.
I hope this doesn't put you off coming back to us in the future and I wish you all the best
Kind Regards Darren
WhyBuyNew - 5 Star Supplier
Have used WhyBuyNew previously and the service hasn't disappointed again. Very easy ordering process and comms and easy to set up 0% financing. Very happy to keep using them for my studio needs
2 February 2022
Excellent Service!
Whybuynew came up trumps when I was looking for a certain record player - the Ion Superior - for my husband's birthday. It was out of stock, every where I looked, but emailed Whybuynew to ask them to let me know when they had it back in again. Received an email back, just about a week ago, to say they had more in. I was delighted! Placed an order and within 5 days the record player arrived. They sent regular updates, by email, to inform me when the order was processed and that it had been dispatched. Very efficient. I would most certainly use Whybuynew again and will definitely recommend them to friends. Thank you for your quick and efficient service, Whybuynew.
2 February 2022
Always a good service and always ontime…
Always a good service and always ontime with delivery
31 January 2022
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