Been looking to install LED strip lights in our shower/bath niches for some time. Spoke to Simon and he’s advice and service was First class. He talked me through exactly what I would need, gave me... See more
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After searching and searching the whole of the interweb for what i thought i wanted i ended up with more questions than answers. The direct messaging service with these guys was invaluable. Almost rea... See more
Company replied
Simon was brilliant from start to finish. We’re renovating the living room, lowering the ceiling and building a media wall, and I only had a rough idea of what I wanted for the LED strip lighting.... See more
Company replied
Dee called me within 20 minutes of me placing an order and highlighted things I had overlooked. I decided to completely change the order so he went through each thing, calculated what I required, offe... See more
Company replied
Company details
Written by the company
Wholesale LED Lights are an award-winning retailer of LED lighting, specialising in Strip Lights, Panel Lights, Light Bulbs, Spotlights, Downlights, Floodlights, High Bay Lights, Indoor & Outdoor Fittings and more, with over a decade in the industry. Our product catalog spans over 3000 products, with both domestic users and trade clients enjoying our services.
Contact info
86, Scudamore Road, LE3 1UQ, Leicester, United Kingdom
- 0116 321 4120
- cs@wled.co.uk
- www.wholesaleledlights.co.uk
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Wholesale LED Lights
Hi Roberto! Thank you so much for your awesome review! We appreciate your business! Please do let us know on 0116 321 4120 if you need anything else from us. The WLED Team.
Package arrived tampered with and…
Package arrived tampered with and clearly was a return from another customer.
It had a handwritten note from that
Customer inside reporting the problem.
I await a replacement/refund.
The product description on your website at no point refers to the product being damaged/faulty/not fit for purpose - it being listed as clearance gives no indication that it’s worthless and does not give you the right to sell a defective product to a consumer.
27 February 2024
Reply from Wholesale LED Lights
Hi Janet, firstly our apologies for the level of service you have received. Having taken a look at your order, the reason for the condition of the product was because it is in fact a clearance product - these are all products that we cannot sell as brand new, so we offer them at discounted rates. Either way, the customer services team will be in touch with you about this issue. The WLED Team.
Excellent service at a very reasonable…
Excellent service at a very reasonable price.
27 February 2024
Reply from Wholesale LED Lights
Hi Paul! Thank you so much for your great review! We're glad you were happy with our service and pricing :) Please let us know if you need anything further from us on 0116 321 4120. The WLED Team.
Awesome service
Awesome service, all of my daft questions were answered fully and confidently by Dee. I recommend the company, the approach and the parts supplied.
1 February 2024
Unprompted review
Reply from Wholesale LED Lights
Hi Ben! Thank you so much for your great review! For us, there's no such thing as a daft question, we're happy to help all our customers the same! Please let us know if you need anything else from us on 0116 321 4120.
items taken weeks of me chasing asking…
items taken weeks of me chasing asking where items are and now arrived they are not fit for purpose or do what they advertise.
#Close down and go home...
26 February 2024
Reply from Wholesale LED Lights
Hi David, firstly our apologies for the level of service you have received. This issue stems from supply chain issues we are currently having with our supplier. A member of our Customer Services team will be in touch with you shortly to rectify this for you. Our apologies once more.
Always helpful no matter how big or…
Always helpful no matter how big or small the order is.
1 March 2024
Unprompted review
Reply from Wholesale LED Lights
Hi Lee! Thank you so much for your great review! We're always happy to help all our customers, both big and small orders. Please do let us know if you need anything else from us on 0116 321 4120. The WLED Team.
Custom waterproof LED striplights with…
Custom waterproof LED striplights with soldered tails for a custom robotics project at scale (20 machines used on a farm). Did the job well and to time. Happy with the results
1 February 2024
Unprompted review
Reply from Wholesale LED Lights
Hi Frank! Thank you for your great review! We're always happy to listen to, and fulfil custom projects like yours, they really do make our day that bit more fun :) If you need anything else in the future, please feel free to give us a call on 0116 321 4120. The WLED Team.
Thanks Simon but……
Unfortunately, my experience, wasn’t too good, as I twice told, that my light, had been ordered.It hadn’t, until I spoke to Simon, who saved the day.Hopefully, it will arrive tomorrow.Thanks Simon.
29 February 2024
Unprompted review
Reply from Wholesale LED Lights
Hi Alan! Thank you for your review! I believe this happened as the product you ordered was out of stock with our supplier, and unfortunately we were not made aware of this. Our apologies for this mix up, it's good to hear that Simon was able to rectify this swiftly for you though. If there is anything else you need, please feel free to give us a call on 0116 321 4120. The WLED Team.
Used this company twice for LED lamps…
Used this company twice for LED lamps that I couldn’t get from my local electrical trade branch that I have accounts with, customer service was first class, and they still had on their system my orders from 15 months ago which helped me get the correct lamps for my customer, saving me a visit to the customer to check what type of lamps I needed.
28 February 2024
Unprompted review
Reply from Wholesale LED Lights
Hi Derek! Thank you so much for your amazing review! We're more than happy to serve long term customers as well as new customers, and are happy that we made the order process as simple as possible for you. Please feel free to reach out to us on 0116 321 4120 if you need anything else in the future. The WLED Team.
Quick response to my request
Quick response to my request. However, disappointed that the last LED tube did not last long.
31 January 2024
Reply from Wholesale LED Lights
Hi Andrew! Thank you for your review. We're sorry to hear that you had trouble with one of your lights, if you are within the warranty period we can replace this for you if you speak to one of our Customer Services agents. Please feel free to give us a call on 0116 321 4120. The WLED Team.
After waiting 2 weeks for delivery I…
After waiting 2 weeks for delivery I rang up to find you could not get the item how long before you would tell me which was disappointing.The person I then spoke to helped to get another item which arrived after a couple of days
31 January 2024
Reply from Wholesale LED Lights
Hi John! Thank you for your review - and our apologies for failing to notify you that the product you ordered was unavailable. We're happy to hear that we were able to rectify this issue for you though. Please do let us know if you need anything else from us on 0116 321 4120. The WLED Team.
LED Controller and Drivers
Great service and advice, pointed me in the right direction to achieve the desired outcome. The pricing and delivery was spot on.
30 January 2024
Reply from Wholesale LED Lights
Hi Ash! Thank you so much for your amazing review! We're glad to hear that our team were able to provide you with the service you were looking for. Please feel free to reach out to us on 0116 321 4120 if you need anything else in the future. The WLED Team.
I made a mistake on the original order.
I made a mistake on the original order & wholesale LEDS put it right at no cost to me - even though it involved a return & a more expensive replacement.
29 January 2024
Reply from Wholesale LED Lights
Hi John! Thank you so much for your great review! We're happy that we were able to rectify your order and put this right for you. Please do let us know if you need anything else from us on 0116 321 4120. The WLED Team.
Reply from Wholesale LED Lights
Hi Stephen! Thank you so much for your great review! We're glad that we were able to provide you with an alternative to what you were looking for. Please feel free to get in touch with us on 0116 321 4120 if you need anything else in the future. The WLED Team.
order take to long has to chase up the…
order take to long has to chase up the order and no update of delay
31 January 2024
Reply from Wholesale LED Lights
Hi Vanhung, firstly I'd like to apologise for the level of service you have received. I've taken a look at your order and it looks like the final set of products you ordered were delivered on Jan 31st, so you should have everything you ordered now. If not, then please get in touch on 0116 321 4120 and we'll be happy to get this all sorted for you. The WLED Team.
Amazing service
I couldn't be happier with the products and the service I received. Very flexible even to the extent of putting a special order in with their supplier for some cables that were not in stock. Simon Donnerstag in their sales team was amazing, always helpful and communication was first rate. Thank you
25 January 2024
Unprompted review
Reply from Wholesale LED Lights
Hi Steve! Thank you so much for your great review! We're glad to hear that Simon went the extra mile for you and got you the supplies you needed! Please let us know if you need anything else in the future on 0116 321 4120. The WLED Team.
Approachable and friendly team
Approachable and friendly team - ready to help and advise as required.
31 January 2024
Reply from Wholesale LED Lights
Hi Steve! Thank you so much for your review! We're glad to hear that you were pleased with our service. Please let us know if you need anything in the future on 0116 321 4120. The WLED Team.
Lack of communication
Lack of communication, I waited nearly 2 weeks for my Light Bulbs to be delivered was not kept informed of the delay.
I rang Customer Service to see what the problem was they were waiting for them to come in stock. I did ask the young lady to keep me informed. Needless to say she totally ignored my request.
31 January 2024
Reply from Wholesale LED Lights
Hi Jean, firstly I'd like to apologise for the service you have received. I've taken a look at your order and the bulbs you've ordered, and they're due back in with the supplier near the end of this week, around Feb 9th. Once in, we should be able to dispatch your order and it should be with you early next week. Our apologies once again, as a member of our team should have notified you about this delay. The WLED Team.
Reply from Wholesale LED Lights
Hi! Thank you so much for your review! Please feel free to get in touch on 0116 321 4120 if you need anything in the future. The WLED Team.
Great service only problem order short…
Great service only problem order short by 1 but problem due to be solved soon 👍
29 January 2024
Reply from Wholesale LED Lights
Hi John! Thank you so much for your review. We hope to get that error with your order resolved as soon as possible, otherwise, we're glad to hear that you were pleased with our service - please feel free to get in touch in the future if you need anything on 0116 321 4120. The WLED Team.
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