Excellent product at a reasonable price. Whole process from ordering to delivery straightforward. The guy delivering went the extra mile to ensure he handed us our order - unlike some companies who ju... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've been looking for a white nutcracker for years. I finally found Otto and I am absolutely delighted! Great quality and very easy to assemble. I couldn't bear to put him away until Christmas s... See more
I ordered Leah corner unit, table,chair and bench for our new pergola. It was out of stock but was kept informed on new delivery status so I preordered and I received on my nominated delivery date. Al... See more
So I ordered some outdoor furniture from white stores. Visited the Manchester showroom which had an excellent selection and very helpful staff. The products were delivered yesterday on time an as agre... See more
Company details
- Garden Furniture Shop
- Furniture Store
- Garden
- Garden Center
- Home Improvement Store
- Outdoor Furniture Store
About White Stores - The Outdoor Living Store
Written by the company
Getting To Know White Stores
Garden Furniture & Outdoor Lifestyle Experts
Welcome to White Stores, the UK’s leading outdoor living specialists. It started with a single wooden parasol sold in 2005 to our first customer.Now, over 19 years later, White Stores is recognised as one of the UK’s largest retailers of outdoor living.
Our extensive product range is crafted with care and attention to detail using only the finest, premium-quality materials, hand-picked by our team of expertsOur goal is to uphold our family-run business values whilst delivering a seamless large-scale service. So, from our family to yours, let’s keep discovering the value of outdoor living.
Garden Furniture
Pergolas
Parasols
Accessories
Our Stores
Written by the company
Contact info
Unit 8, Capitol Industrial Centre, Fulmar Way, SS11 8YW, Wickford, Essex, United Kingdom
- 01268 207681
- aftersales@whitestores.co.uk
- www.whitestores.co.uk
4.6
Excellent
23K reviews
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Product great, delivery not so 😠
Product, brilliant! Great company. Delivery company let them down, and me! 😞 Nearly lost my order, as the delivery driver left in a neighbours recycling box down the road from me and it was recycling collection day!😠
2 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’re pleased with your product and had a great experience with White Stores.
However, we’re very sorry to hear about what happened with your delivery. We completely understand how concerning and frustrating it must have been to discover that your order had been left in a neighbour’s recycling box, particularly with the collection due to take place. We appreciate how easily this could have resulted in your order being lost.
We’re disappointed that the delivery service fell short on this occasion, and we’d like to look into what happened with the delivery team. We’ll be reaching out to you directly to discuss this further and see how we can make this right.
Kind Regards,
White Stores Team
exactly as described
2 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your review.
We’re delighted to hear that your purchase was exactly as described. Providing clear and accurate product information is very important to us, so it’s great to know this matched your expectations.
Kind Regards,
White Stores Team
The old covers had split with age
The old covers had split with age, which were a tight fit. The dog jumping on them did not help. The dog has now passed away and the replacements are more generous in fit and more flexible. We hope the new will grow out of bitting the ties clips soon.
9 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for sharing your experience with our furniture covers.
We’re sorry to hear about the challenges with the old covers, but pleased that the new ones are proving to be a better fit and more flexible. We understand how pets can add to the wear and tear, and we’re glad the replacements are working well for you now.
We truly appreciate your honest feedback and hope the new covers continue to serve you well for many years to come.
Kind Regards,
White Stores Team
Recently visited Manchester store
Recently visited Manchester store , met wado on sales , really nice guy , very knowledgeable about products , not pushy knows how to handle people , im in sales myself and he impressed me , delivery wise bang on time notified prior to and on the date , product is very good quality, put it together easy peasy , all in all a good experience 😀
22 August 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful review!
We're so pleased to hear that your visit to our Manchester store was such a positive experience. It's fantastic to know that our team member provided excellent product knowledge and a helpful, non-pushy approach.
We're also delighted that your delivery was on time and that you are very happy with the quality of your product and found it easy to assemble. Your kind words mean a great deal to us.
Kind Regards,
White Stores Team
Great quality and delivered quickly
Great quality and delivered quickly. Waited to see how it faired over a few months before reviewing and not disappointed!
10 June 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful 5-star review!
We're so pleased to hear that you're happy with the quality and quick delivery. It's fantastic to know that our product has met your expectations over time.
Kind Regards,
White Stores Team
Fantastic garden furniture viewed it at…
Fantastic garden furniture viewed it at bents garden centre and bought it on line.
8 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful feedback!
We are so pleased to hear that you found the perfect garden furniture after viewing it at Bents Garden Centre and that your online purchase was a positive experience.
We hope you enjoy your new furniture for many years to come!
Kind Regards,
White Stores Team
Jack &Elliot were very professional and…
Jack &Elliot were very professional and helpful .great experience from store to delivery 👍
7 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful feedback!
We're so pleased to hear that Jack and Elliot were professional and helpful. It's fantastic to know you had a great experience from the store right through to delivery. We'll be sure to pass on your kind words to them.
Kind Regards,
White Stores Team
Great to visit a showroom
Great to be able to visit a showroom to view & try the furniture & receive actual personal service, rather than being disappointed by just ordering online.
7 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your feedback.
We're so pleased to hear you found value in visiting our showroom to experience our furniture firsthand and receive personalized service. We believe this approach helps ensure customer satisfaction.
Kind Regards,
White Stores Team
Garden pergola installation
Mark, Paul and Abraham did an exceptional job at installing our garden pergola. They were friendly and professional and quick workers. Highly recommended!
25 August 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
We're so pleased to hear about your very positive experience with the installation of your garden pergola.
It's wonderful to know that our team provided such friendly, professional, and efficient service. We'll be sure to pass on your kind words to them.
Thank you for your high recommendation!
Kind Regards,
White Stores Team
Excellent Customer Service
Delivery was very prompt and the issue with my order was resolved very swiftly and amicably
8 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your kind review.
We’re delighted to hear that your delivery arrived promptly and that any issue with your order was resolved quickly and to your satisfaction. Providing efficient service and ensuring our customers feel supported is always our priority, so it’s wonderful to know this came across in your experience.
We truly appreciate your feedback and look forward to welcoming you back again in the future.
Kind Regards,
White Stores Team
Competitive Price and Excellent Service
Nice website, easy to use with great choice of products. The price was very competitive and the ordering and delivery service were very good with excellent communication around the delivery schedule.
The product was pretty easy to assemble with good, clear, instructions and well engineered components.
31 August 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your fantastic 5-star review!
We're so pleased to hear that you found our website easy to use and that you appreciated the wide selection of products available. It's wonderful to know that our competitive pricing, efficient ordering, and delivery service, along with clear communication, met your expectations.
We're also delighted that the product was easy to assemble, thanks to clear instructions and well-engineered components. We truly appreciate your positive feedback!
Kind Regards,
White Stores Team
Good service and delivery but item was…
Good service and delivery but item was damaged upon arrival. Spoke to lady called Millie who has organised collection and new item to be delivered. All efficient so far
8 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
We appreciate you sharing your experience. We are sorry the item arrived damaged but are glad our team could efficiently arrange a replacement for you. We value your feedback.
Kind Regards,
White Stores Team
Lovely garden furniture as shown and…
Lovely garden furniture as shown and described on your website. The cushions were even better than expected, nice and thick. Good communication regarding delivery which was on time and completed by two polite delivery men. Thank you.
31 August 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your fantastic review!
We are so pleased to hear how happy you are with your new garden furniture and that it was exactly as you expected from our website. It's especially wonderful to know the cushions exceeded your expectations. We're also delighted that our delivery communication was good and that our delivery team provided excellent service.
Kind Regards,
White Stores Team
Great customer service from Millie
Great customer service from Millie. Fast and very efficient.
7 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful feedback.
We're so pleased to hear that you experienced such great customer service and found it to be fast and efficient. It means a lot to our team to know their efforts are appreciated.
Kind Regards,
White Stores Team
Great customer and delivery service
Speedy delivery, Jack and Elliot were very helpful, making the delivery seamless. Great service
19 August 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you so much for your lovely feedback!
We’re delighted to hear that your delivery was speedy and that Jack and Elliot were both so helpful in making the whole process seamless. We’ll be sure to pass your kind comments on to them, we’re sure they’ll really appreciate the recognition.
It’s fantastic to know you received great service from start to finish. Thank you again for choosing White Stores, and we hope you enjoy your new purchase!
Kind Regards,
White Stores Team
Jack and Elliott were very good nice…
Jack and Elliott were very good nice guys very helpful well done guys
8 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful review!
We're so pleased to hear that our team members were very good, nice, and helpful. We'll be sure to pass on your kind words to them, as they'll truly appreciate the recognition. We hope you enjoy your purchase!
Kind Regards,
White Stores Team
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your lovely feedback!
We’re really pleased to hear that you found our team pleasant and helpful. We truly appreciate you taking the time to share your experience with us.
We hope you enjoy your purchase, and thank you again for choosing White Stores!
Kind Regards,
White Stores Team
We went to Hertfordshire branch to…
We went to Hertfordshire branch to touch and feel the furniture before we ordered it. The staff were just brilliant on the day and the showrooms are really nice. We ended up spending a lot more as we were able to visualise and feel the product.
The quality is great and everything explained to us matched on delivery. Highly recommended!!
31 August 2026
Reply from White Stores - The Outdoor Living Store
Hi,
We are so pleased to hear about your positive experience at our Hertfordshire branch. It's wonderful that our team helped you visualize and feel the quality of our furniture, leading to a satisfying purchase.
We truly appreciate your kind words and recommendation!
Kind Regards,
White Stores Team
Because I actually spoke to a person…
Because I actually spoke to a person and he was extremely helpful. Made the process very “user friendly”!
7 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for taking the time to share your feedback!
We’re so pleased to hear that you were able to speak with one of our team members and that they were extremely helpful. We know how much of a difference it can make to have someone there to guide you through the process and make things feel simple and straightforward.
We’ll be sure to pass your lovely feedback on to the team member who assisted you, they’ll really appreciate the recognition.
Thank you again for choosing White Stores, and we’re delighted we could make the process a user-friendly one!
Kind Regards,
White Stores Team
Poor Customer Service
I purchased a Nova Pergola, including installation, but the entire process was deeply disorganized. First, I was upsold accessories that proved to be incompatible with the product. Next, the company failed to process the installation order for several weeks, leaving the product boxes exposed to the weather on my driveway. When installers finally arrived, essential parts were missing. Resolving these overlapping issues required weeks of constant phone calls and emails. At one point, customer service even demanded that I prove I had paid for installation, despite it being clearly listed on the receipt they had issued. To conclude a very poor experience, the company offered a goodwill gesture but ultimately failed to honour it. Based on this unreliable service and lack of accountability, I cannot recommend this company.
7 September 2025
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for taking the time to share your feedback with us.
We’re genuinely sorry to hear about the experience you’ve had with your Nova Pergola and the issues you’ve encountered throughout the process. We completely understand how frustrating it must have been to deal with incompatible accessories, delays with the installation, missing parts, and the need to make repeated calls and send emails to get these matters addressed. We’re also sorry for the confusion regarding the installation payment and the goodwill gesture that you feel was not honoured.
We appreciate you bringing this to our attention, and we’re sorry that the level of service you received did not meet the standard we aim to provide.
We can see that you are already dealing with one of our team members regarding these concerns, and we hope we can work with you directly to address the outstanding matters and put things right as much as possible.
Thank you again for your patience while this is being looked into.
Kind Regards,
White Stores Team
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