Whirlpool India Reviews 

1,034
TrustScore 1 out of 5

1.0

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, most reviewers were let down by their experience overall. Many found the company's service terrible and customer support useless, receiving bot replies or no response. Consumers reported product quality and reliability issues, with appliances breaking down shortly after purchase or having manufacturing defects. Staff and technicians were described as unprofessional and unhelpful. Customers also faced significant repair delays, as technicians failed to show up or took weeks to resolve problems. Reviewers were frustrated by requests for payment for services under warranty, and some technicians were perceived as providing incorrect information or lacking proper diagnostic skills. Many were dissatisfied and regretted purchases due to poor after-sales support.

What people talk about most

Service

Reviewers highlight negative aspects of service, consistently expressing disappointment with the after-sales... See more

Product

Customers had negative experiences with product quality, with many reviewers reporting that appliances like... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, citing experiences with unresponsive,... See more

Staff

Consumers express significant dissatisfaction with the staff, citing widespread irresponsibility,... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing significant disappointment and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This company's service is absolutely terrible, especially at the Alwar center. They employ untrained technicians. No one works responsibly. They drained the AC's gas during the first installation an... See more

Rated 1 out of 5 stars

Very bad response from service center. Refrerigator Techie number was provided thru WhatsApp chat. But his phone is always in busy mode, nor he calls back.CAL25112500886 was my ticket number. WhatsA... See more

Rated 1 out of 5 stars

10/8/2025 ko whirlpool ki semi automatic washing machine li thi 11 aug ko kapde dhoye to uska filter baar baar nikalne laga complaint ki to service wale me kaha ki machine company se replace hogi ba... See more

Rated 1 out of 5 stars

Third class service... Technician name of mustak bhai come change some parts take 5000 rs , he said wait for 24 hrs fridge will start, we wait 3 days fridge still not start, technician give response... See more


1.0

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TrustScore 1 out of 5

1K reviews

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(1,034)

173 reviews in the last 12 months

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Rated 1 out of 5 stars

⚠️ WARNING TO CUSTOMERS ABOUT WHIRLPOOL…

⚠️ WARNING TO CUSTOMERS ABOUT WHIRLPOOL SERVICE ⚠️
I am sharing this message based on my personal experience with Whirlpool service support.
I registered a complaint for my Whirlpool refrigerator on 11th May at 9:52 AM (Ticket No: CAL11052605052). Even after several days, no technician has visited, no proper update has been provided, and none of my emails have received even a basic reply.
A refrigerator is an essential home appliance, and such irresponsible after-sales service from a reputed company is completely unacceptable.
Customers are requested to think seriously before purchasing Whirlpool products
If a company cannot even respond properly after registering a complaint, how can customers trust their service?
Please improve your customer support system and respect customers’ time and trust.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

The service of Whirlpool company

The service of Whirlpool company is very bad. The person who comes for service tries to solve the problem sitting there itself, hence the service of Whirlpool company is absolutely rubbish.Because I have had a refrigerator and a washing machine for the last 5 years and whenever I call, they just call and leave it, then they come and just say on the phone, do this like this, do that like that.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Ek no ki ghtiya service hai .

Ek no ki ghtiya service hai .. recent 2wks pehle double door refrigerator liya hai ..jb inke technician ne aa kr open Kiya tb uspr dent tha .. hum bola exchange krwao . or fir kehte hai k jo apne refrigerator liya hai uska koi or piece available hi nhi hai ab ap koi or refrigerator le lo ..jb humne ultranative choose Kiya or pucha ye available hai to bole ji sir hai hume bola thk hai vo bhejwa do to bole k uske liye 15din wait krni pdegi apko mtlb customer ek to paise lgaye or upper se itne din k lye apni hi cheej k lye payment krne k baad wait kre. Jb ki issue bhi inki side se hai .agr issue Customer ki side se koi ho fir to pta nhi kitna time lgaye ye .Customer ko kitna preshn krte hai ..koi customer koi update nhi de rhe koi customer care pr baat nhi hoti.. pehle review check kiye hote to kabhi na whirlpool ka kuch lete ..ek no ki ghtiya service hai

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Bad service.

Bad service.
No one whirlpool service center can't respond.
Please don't buy any whirlpool company products. Customer care support also not answered your call don't buy . West off money

1 December 2025
Unprompted review
Rated 1 out of 5 stars

I have no issues about service but in…

I have no issues about service but in Maharashtra most people buying whirlpool product and most them is marathi but when I called at customer service there is no option for marathi language. So I requested to add marathi language for customer service. If you think customer is valuable for you so please do needful things otherwise you can do le go my concern.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Frustrating Post-Purchase Experience…

Frustrating Post-Purchase Experience with Whirlpool & Croma
​Rating: ★★☆☆☆
​I am writing this to highlight a deeply disappointing service cycle following my recent purchase of a Whirlpool refrigerator from Croma. While the sales process was smooth, the after-sales support and product quality control have been significantly below expectations.
​Timeline of Events:
​Sunday: Purchased the unit from Croma.
​Tuesday: Delivery arrived.
​Thursday: The installation engineer arrived (a further 2-day wait after delivery).
​The Issue:
​Upon unboxing and inspection during installation, I noticed visible scratches on the microfilm coating. This is clearly a manufacturing-level defect and not something caused by external handling after delivery.
​Resolution & Service Failure:
​When I raised this concern, both the Croma store team and the Whirlpool installation engineer informed me that they would not replace the unit for a "cosmetic" issue of this nature. Furthermore, I was told that even if a replacement were approved:
​It would take an additional 15 days to process.
​There was no guarantee that the new unit wouldn't have similar defects.
​Final Thoughts:
​It is disheartening to invest in a premium home appliance only to be met with a defective finish and a "deal with it" attitude from both the retailer and the manufacturer. Expecting a customer to wait over two weeks for a replacement—with the risk of receiving another damaged unit—is not the level of service one expects from established brands like Whirlpool and Croma.
​I hope this serves as a cautionary note for others regarding the current state of their quality checks and grievance redressal.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing service…

Extremely disappointing service experience. My washing machine issue was reported on 28th April while the product is still under warranty, yet the problem remains unresolved due to constant delays, poor coordination, and false commitments from both the service team and customer care. I was repeatedly given new dates for part replacement, only to face further postponements each time without any proactive communication.

The biggest frustration has been the complete lack of accountability and urgency for an essential household appliance. Customer support has been highly inefficient, responses are delayed, and the overall service process has been exhausting and stressful. For a brand like Whirlpool, this level of after-sales service is unacceptable. Customers expect timely solutions, transparent communication, and reliable support—not endless follow-ups and broken promises.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Worst service and under skilled employee

Have purchased ac and installation person did the worst job with installation. The water is constantly leaking and has spoiled the wall my wooden fixed wall table and the whole place is flooded with water. I have been calling him from 4 days no response. Is this how u plan to work.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

They don't provide service on time

They don't provide service on time, they say Monday, they say Tuesday, they say Wednesday but they don't come on that day and the service
is very bad.If you provide one service another gets closed If you fix the second the third one creates a problem People with no experience come and repair

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Maine Whirlpool AC purchase kiya hai

Maine Whirlpool AC purchase kiya hai. Installation request ko 5 din ho chuke hain lekin abhi tak installation nahi hui. Ye service bahut delayed hai. Kripya meri installation urgent basis par complete karवाई जाए.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

i have bought a refrigerator from…

i have bought a refrigerator from TREND RELIANCE FARIDABAD on 19-4-2026 which is delivered on 20-4-2026 but it was faulty and not working engineer visit us and make service note that it is not ok and whirlpool will replace the same, However, ten days have passed, yet no action has been taken.,

19 April 2026
Unprompted review
Rated 1 out of 5 stars

I raised a service request on 25th…

I raised a service request on 25th April regarding an issue with my washing machine. A technician visited yesterday and informed me that there was an issue with a part and that it would be replaced today.

However, since then, no one has contacted me. I have been trying to call the technician and helpline number since morning, but there has been no proper response. I was told that I would receive a call before 1 PM, but no one has contacted me so far.

It has now been almost 10 days since I first raised the request, and my washing machine is still not working. This delay and lack of communication are extremely frustrating and unacceptable. I am very dissatisfied with the service provided so far.

I request you to kindly:

Provide an immediate update on the status of my service request.
Assign a responsible technician who can resolve the issue at the earliest.
Confirm the exact timeline for repair or part replacement.
I am sharing the technician/contact number for your reference:

9058776938 M H Malik

8267928595 Whirlpool service centre

Please treat this matter as urgent and provide a resolution at the earliest.

Thanks,

Anubhav

31 March 2026
Unprompted review
Rated 1 out of 5 stars

I bought a Whirlpool air conditioner…

I bought a Whirlpool air conditioner from Flipkart, and the experience has been absolutely horrible. It has been 2 days, and not a single person has contacted me for installation. This level of negligence is unacceptable. I have tried calling customer service multiple times, but no one even bothers to answer. This is extremely unprofessional and shows how little they care about their customers. Completely pathetic service—highly disappointed and would not recommend this brand to anyone.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Worst company and worst service centre…

Worst company and worst service centre with worst customer support technician never picks up the call Custer service is just giving numbers of technicians and saying to taking update from them where there technician never respond to the call one of the technician provided me with the bill and took money and did not completed the service and told he will come next day nor he came nor he is receiving the calls ever customer support is also not helping in this matter I am continuously calling customer support and they are just making excuses and giving different number.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service

Very poor service, I have purchased a front load automatic washing machine on 21-04-2026 from Aditya Vision Sasaram Bihar, but till now my machine has been not installed, I want to many times contacting with Service Mechanic but they blocked my number, they are demanding charges for Installation, I agree with him, but they not responding.

22 April 2026
Unprompted review

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