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Whirlpool UK Reviews 

3,832
•
TrustScore 3.5 out of 5

3.3

Home & Garden
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Review summary

Created with AI, based on recent reviews

Looking at 211 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the engineers for their courtesy, knowledge, and efficiency in resolving appliance issues. Many found the online booking process straightforward, appreciating clear communication regarding engineer arrival times. Reviewers often highlight the professionalism and helpfulness of the staff. However, some customers reported significant dissatisfaction with customer service, citing rude agents and a general lack of support. Others experienced booking issues, including long waits for technicians, unexpected cancellations, or engineers not arriving as scheduled. Concerns were also raised about product quality, with appliances repeatedly failing or not meeting advertised standards, often requiring multiple repair visits.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers highlighting excellent service from... See more

Staff

People report positive experiences with staff, particularly praising engineers for their politeness,... See more

Product

Customers consistently note ambiguous experiences with product quality and reliability. Many reviewers... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant frustration and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many finding the online booking system... See more

Reviews shaping this summary

Rated 3 out of 5 stars

How can it take almost 2 weeks on a service plan to get a technician out?! When he arrived he seemed bored. Have we not got beyond morning or afternoon slots yet? On plus side was phone 30 mins before... See more

Company replied

Rated 5 out of 5 stars

Call out was for a broken fridge display. It was easy to arrange the appointment online. Date was given and nearer the date, more exact timing. First engineer on time , diagnosed problem and ordered p... See more

Rated 5 out of 5 stars

Very polite helpful and knowledgeable engineer. Kept us informed throughout. Contact mad again a couple of days later to see if problem resolved, and as had not used cooker that much agreed to write... See more

Rated 5 out of 5 stars

A big shout out to Hayley at the customer service who really understood my frustration after calls with no replies. She did everything and kept me informed on the steps necessary to fix my issue: the... See more

Company details

  1. Home & Garden

Contact info

3.3

Average

TrustScore 3.5 out of 5

4K reviews

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Asks customers to review

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3.3

All reviews

(3,832)

217 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fab service from start to finish

So easy to book, great availability and tumble drier back working well within 2 days. Engineer Tom was polite, efficient and knowledgeable. Great communication regarding timelines and engineer was on time. All in all a great experience!

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Got to speak to an agent quickly

Got to speak to an agent quickly, no chatbots!, who organised a repair quickly, no excuses trying to wriggle out of warranty contract, engineer was on time, very polite and professional, fixed dryer quickly, excellent service all round, well worth the 5yr care/repair warranty take out on purchase nearly 3yrs ago

24 September 2025
Unprompted review
Rated 3 out of 5 stars

Chat bot circular dialogue!!

Chat bot circular dialogue!!! Engineer great though

23 September 2025
Unprompted review
Whirlpool UK logo

Reply from Whirlpool UK

I am sorry you have had issues with the chat bot but I am pleased your engineer was great! Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact

Rated 5 out of 5 stars

Andrew

Andrew , was a LEGEND , from the puntuallity to the repair and service provide , give him a pay rise and a seat on the board

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Full maintenance was carried out on my appliance will last another 8 years hopefully

23 September 2025
Unprompted review

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