How can it take almost 2 weeks on a service plan to get a technician out?! When he arrived he seemed bored. Have we not got beyond morning or afternoon slots yet? On plus side was phone 30 mins before... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Call out was for a broken fridge display. It was easy to arrange the appointment online. Date was given and nearer the date, more exact timing. First engineer on time , diagnosed problem and ordered p... See more
Very polite helpful and knowledgeable engineer. Kept us informed throughout. Contact mad again a couple of days later to see if problem resolved, and as had not used cooker that much agreed to write... See more
A big shout out to Hayley at the customer service who really understood my frustration after calls with no replies. She did everything and kept me informed on the steps necessary to fix my issue: the... See more
3.3
Average
4K reviews
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Service from hotpoint …
Service from hotpoint specialist excellent service
30 September 2025
Unprompted review
Thanks for fixing the problem
The fast appointment time and the support of the service person sorting out the issue.
30 September 2025
Unprompted review
The engineer was very respectful of my…
The engineer was very respectful of my property and very friendly and helpful.
30 September 2025
Unprompted review
Exceptional service from start to…
Exceptional service from start to finish
Easy to book a repair and got sorted within 24hr of cooking failing.
Engineer was very polite, helpful and solved the problem in 40 minutes
30 September 2025
Unprompted review
Very polite and friendly,
I was given a 3 hour slot and he arrived within 15minutes of the time slot. Excellent service cannot recommend highly enough.
30 September 2025
Unprompted review
Excellent engineer
Engineer explained things that I was never told before despite being the second call out for same problem
29 September 2025
Unprompted review
Washing machine repair
The engineer was very knowledgeable and polite and explained everything throughout his time at my house dealing with the issue .He provided excellent customer service.
29 September 2025
Unprompted review
Kevin the assigned engineer was…
Kevin the assigned engineer was friendly and helpful. Kept me informed through the repair process
29 September 2025
Unprompted review
D&G Service
The Engineer, polite, on time and respectful. Also offered advice on product care. A*....
29 September 2025
Unprompted review
Engineer arrived on time and fixed…
Engineer arrived on time and fixed problem quickly
29 September 2025
Unprompted review
Quick response
Quick response , was guaranteed problem, agent talked me into insurance I didn't need. Felt pressured , engineer was great, job done
27 September 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Engineer was very efficient
Engineer was very efficient. Bad news, I'd booked an early morning visit (7.15-8am). The day before I got a text saying the engineer would be there between 11.50-2.50pm. So nowhere near the time I had booked. No excuse for this when you control the visit times available and you do it digitally
26 September 2025
Unprompted review
Reply from Whirlpool UK
I am sorry for the confusion with the engineer visit. We are not able to book the engineers between 07:15-8am and the slot on the site should read 07:15-8pm so we sincerely apologise for the confusion caused. I am however very pleased you had a great experience with the engineer
Excellent service
Engineer arrived on time and carried out repair efficiently.
27 September 2025
Unprompted review
Excellent service and repair
The engineer knew exactly what the problem was.
Fixed it in no time and explained what he had done.
Fast, efficient and friendly.
Great service
25 September 2025
Unprompted review
Hassle free repair
Easy to arrange the repair online, good communication throughout via text and emails, plus prompt and friendly engineer.
26 September 2025
Unprompted review
great service.
great service.
Quick phone call, prompt appointment, speedy professional repair,,,very pleased with each step...thanks!
26 September 2025
Unprompted review
Just very quick and knowledgeable
Just very quick and knowledgeable. Messages me when he’ll be here and was earlier that expected
25 September 2025
Unprompted review
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