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Wherelight Reviews 4,636

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TrustScore 4.5 out of 5

4.4

Glasses Store
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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding the glasses to be sturdy and well-made, often exceeding expectations given the affordable prices. Many people appreciate the wide selection of stylish frames, making it fun and easy to find glasses that fit their personal style. The customer service is also frequently highlighted as exceptional, with quick responses and helpful resolutions to issues. However, some customers experienced issues with their orders, including long shipping delays or receiving incorrect prescriptions. A few people also reported problems with the quality of certain lenses, such as progressive lenses not working correctly or transitional lenses failing to change color as expected.

What people talk about most

Product

Users describe positive interactions with product, often praising the variety of stylish frames, affordable... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the stylish frames,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, with some loving... See more

Price

People report positive experiences with price, often highlighting the affordability and value. Many reviewers... See more

Customer service

Consumers find customer service to be positive. Many customers praise the exceptional and responsive support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love love love my glasses, but the whole process of getting them was awful. Although the company did a good job of making it right, I felt there should not have been so much frustration for me in th... See more

Rated 4 out of 5 stars

I ordered two pairs of glasses, one with transitions lenses and one with sunglasses. The transitions pair was a large frame and the progressive lenses unfortunately didn’t work out n the frame and whe... See more

Company replied

Rated 5 out of 5 stars

I have a wide face that fluctuates with my health, so it's sometimes hard to find frames that don't squeeze my head. Wherelight offers a wide range of stylish frames that allow me to still feel femin... See more

Rated 5 out of 5 stars

This company never fails when it comes to quality products and services. They offer some of the best unique statement pieces of prescription eyewear 👓 I would most definitely recommend wherelight.c... See more

Company details

  1. Glasses Store
  2. Clothing Store

Written by the company

wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Glasses broke in less than 2 days

Glasses broke in less than 2 days. Not a good quality would not recommend

8 April 2025
Unprompted review
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Reply from Wherelight

Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please take photos of the defective product and send them to our email so that we can better assist you. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team

Rated 1 out of 5 stars

No one will respond to my return request

10 March 2025
Wherelight logo

Reply from Wherelight

Dear customer, We're very sorry to have brought you such a bad experience. I can understand how you feel. Please don't worry. We have checked our email and we are sorry to tell you that we sent the email to you, but the email was returned, would you please offer us a valid email address so that we can contact with you. Or you can send the email to service@mail-wherelight.com. Thank you.

Rated 5 out of 5 stars

Excellent quality and great value

Having purchased from them before, I was excited for my new glasses. High quality, so much more fun than the regular high street choices. I was wary at first with ordering online, but my prescription is spot on. Love them!

27 March 2025
Unprompted review

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